Genesys
Overview
Join to apply for the
Senior PS Consultant
role at
Genesys . Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Digital & AI Team is a Professional Services team responsible for the design, development, and delivery of highly customized AI-driven use cases across all Genesys platforms. In this role, you will have opportunities to work on the latest Genesys AI technologies to provide top-class CX using Genesys bots and machine learning applications. Services include software development and architecture, integration consulting, Agile leadership, customer training, team education and owning end-to-end delivery. We are seeking a highly skilled AI Consultant to join our Digital AI team. This role is ideal for a developer with a strong technical background, particularly in web development, who has practical experience deploying AI bots and machine learning products in a B2B setting. The AI Consultant will contribute to presales work, project execution, and post-project value realization, primarily consulting on and assisting with Genesys AI products and use cases. Responsibilities
Consulting and Presales Support: Engage with clients to understand their needs and provide expert advice on AI solutions. Assist in the preparation and delivery of presales presentations and proposals. Conduct technical workshops and demonstrations of Genesys AI products. Project Execution: Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions. Lead project work from inception through to successful delivery. Ensure AI solutions are integrated seamlessly with client systems and processes. After Project Value Realization: Provide ongoing support and consultation post-deployment to ensure maximum value realization. Monitor and optimize deployed AI solutions for performance and effectiveness. Continuous Learning and Development: Stay up to date with the latest developments in AI technology and use cases; gain in-depth knowledge of the Genesys Cloud Digital suite; participate in training and professional development; collaborate with teams and provide product feedback. Qualifications
BS/MS/BA or equivalent in Computer Science, Engineering or related field. 5+ years of experience leading software development or professional services projects in a technical capacity. 2+ years of experience with commercial IVR applications, routing, bots and development in relevant tools; additional languages (PHP, Java, C#) are a plus. 2+ years of experience with bots on platforms like Genesys Bot Flows, Google Dialogflow, and Amazon Lex; webhook/fulfillment experience and development skills required. Demonstrated experience in a customer-facing role and handling difficult customer situations. Understanding of IVR architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics. Ability to work independently on routine duties or projects with initiative for new product features. Strong analytical programming and problem-solving skills; quick learner of new technologies and product features. Excellent verbal and written communication skills in English; other languages a plus. Ability to consult with clients and partners in a high-paced environment and accommodate flexible schedules; may assist with escalated issues. Willingness to travel. Preferred Qualifications
Experience with Genesys AI products and the Genesys Cloud Digital suite. Certification in AI or related fields. Experience in other consulting roles within the technology sector. Compensation
This role has a market-competitive salary with a base compensation range of $80,200.00 - $149,000.00. Actual salaries vary by experience, qualifications, skills, and location. This role may also be eligible for commissions or performance-based bonuses. Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys
Genesys empowers organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes to provide empathetic, personalized experiences at scale. Visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Join to apply for the
Senior PS Consultant
role at
Genesys . Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Digital & AI Team is a Professional Services team responsible for the design, development, and delivery of highly customized AI-driven use cases across all Genesys platforms. In this role, you will have opportunities to work on the latest Genesys AI technologies to provide top-class CX using Genesys bots and machine learning applications. Services include software development and architecture, integration consulting, Agile leadership, customer training, team education and owning end-to-end delivery. We are seeking a highly skilled AI Consultant to join our Digital AI team. This role is ideal for a developer with a strong technical background, particularly in web development, who has practical experience deploying AI bots and machine learning products in a B2B setting. The AI Consultant will contribute to presales work, project execution, and post-project value realization, primarily consulting on and assisting with Genesys AI products and use cases. Responsibilities
Consulting and Presales Support: Engage with clients to understand their needs and provide expert advice on AI solutions. Assist in the preparation and delivery of presales presentations and proposals. Conduct technical workshops and demonstrations of Genesys AI products. Project Execution: Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions. Lead project work from inception through to successful delivery. Ensure AI solutions are integrated seamlessly with client systems and processes. After Project Value Realization: Provide ongoing support and consultation post-deployment to ensure maximum value realization. Monitor and optimize deployed AI solutions for performance and effectiveness. Continuous Learning and Development: Stay up to date with the latest developments in AI technology and use cases; gain in-depth knowledge of the Genesys Cloud Digital suite; participate in training and professional development; collaborate with teams and provide product feedback. Qualifications
BS/MS/BA or equivalent in Computer Science, Engineering or related field. 5+ years of experience leading software development or professional services projects in a technical capacity. 2+ years of experience with commercial IVR applications, routing, bots and development in relevant tools; additional languages (PHP, Java, C#) are a plus. 2+ years of experience with bots on platforms like Genesys Bot Flows, Google Dialogflow, and Amazon Lex; webhook/fulfillment experience and development skills required. Demonstrated experience in a customer-facing role and handling difficult customer situations. Understanding of IVR architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics. Ability to work independently on routine duties or projects with initiative for new product features. Strong analytical programming and problem-solving skills; quick learner of new technologies and product features. Excellent verbal and written communication skills in English; other languages a plus. Ability to consult with clients and partners in a high-paced environment and accommodate flexible schedules; may assist with escalated issues. Willingness to travel. Preferred Qualifications
Experience with Genesys AI products and the Genesys Cloud Digital suite. Certification in AI or related fields. Experience in other consulting roles within the technology sector. Compensation
This role has a market-competitive salary with a base compensation range of $80,200.00 - $149,000.00. Actual salaries vary by experience, qualifications, skills, and location. This role may also be eligible for commissions or performance-based bonuses. Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys
Genesys empowers organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes to provide empathetic, personalized experiences at scale. Visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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