Gainwell Technologies
Senior Manager, Provider Relations (Indianapolis, Indiana)
Gainwell Technologies, Indianapolis, Indiana, us, 46262
Senior Manager, Provider Relations (Indianapolis, Indiana)
Summary: We are seeking a dynamic and experienced Senior Leader to oversee our Provider Services operations. This strategic role leads Provider Relations, Provider Enrollment, Publications, and Training. The ideal candidate will bring a strong background in service delivery, exceptional leadership, and a passion for driving operational excellence in a client-facing environment. Your role in our mission
Lead and manage cross-functional teams across provider relations, enrollment, publications, and training. Serve as the primary point of contact for client-facing engagements, ensuring high levels of satisfaction and service quality. Develop and implement strategies to improve provider experience and streamline service delivery processes. Collaborate with internal stakeholders and external clients to align service delivery with organizational goals. Maintain a collaborative team environment where innovation, accountability, and growth are encouraged. Oversee performance metrics, reporting, and continuous improvement initiatives. Ensure compliance with regulatory requirements and internal policies. Foster a culture of accountability, innovation, and professional development within the team. What We're Looking For
5+ years of progressive leadership experience in provider services, healthcare operations, or service delivery. Proven success in managing client relationships and leading high-performing teams. Strong understanding of provider enrollment, and training program development. Excellent communication, problem-solving, and organizational skills. Knowledge of Medicaid processes, provider relations, enrollment, claims, and inventory management. Proven ability to analyze data, identify trends, and implement operational improvements. Strong communication, collaboration, and organizational skills with the ability to manage competing priorities. What You Should Expect In This Role
Hybrid schedule: 2-3 days in the office (Indianapolis, IN). Opportunities for professional development through Gainwell’s leadership and technical academies. A chance to build your career with an industry leader making healthcare work better for everyone. Competitive pay and benefits, including flexible vacation, 401(k) match, health coverage, and tuition assistance. This is a full-time permanent regular salaried (W-2) employee position. Monday through Friday work schedule (40 hours per week). New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. Company provided computer for work use. For all hybrid and remote positions employees' broadband internet connections should have a minimum speed of 24 Mbps download and 8 Mbps upload. Greater speeds provide better performance. Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. Application period: this position will remain posted and applications are accepted until September 25, 2025. Compensation : The pay range for this position is $125,000 - $140,000 per year, with final offer determined by geographic region, internal equity, job-related knowledge, skills, and experience. All salaried, full-time candidates are eligible for our flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell offers leadership and technical development academies to build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
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Summary: We are seeking a dynamic and experienced Senior Leader to oversee our Provider Services operations. This strategic role leads Provider Relations, Provider Enrollment, Publications, and Training. The ideal candidate will bring a strong background in service delivery, exceptional leadership, and a passion for driving operational excellence in a client-facing environment. Your role in our mission
Lead and manage cross-functional teams across provider relations, enrollment, publications, and training. Serve as the primary point of contact for client-facing engagements, ensuring high levels of satisfaction and service quality. Develop and implement strategies to improve provider experience and streamline service delivery processes. Collaborate with internal stakeholders and external clients to align service delivery with organizational goals. Maintain a collaborative team environment where innovation, accountability, and growth are encouraged. Oversee performance metrics, reporting, and continuous improvement initiatives. Ensure compliance with regulatory requirements and internal policies. Foster a culture of accountability, innovation, and professional development within the team. What We're Looking For
5+ years of progressive leadership experience in provider services, healthcare operations, or service delivery. Proven success in managing client relationships and leading high-performing teams. Strong understanding of provider enrollment, and training program development. Excellent communication, problem-solving, and organizational skills. Knowledge of Medicaid processes, provider relations, enrollment, claims, and inventory management. Proven ability to analyze data, identify trends, and implement operational improvements. Strong communication, collaboration, and organizational skills with the ability to manage competing priorities. What You Should Expect In This Role
Hybrid schedule: 2-3 days in the office (Indianapolis, IN). Opportunities for professional development through Gainwell’s leadership and technical academies. A chance to build your career with an industry leader making healthcare work better for everyone. Competitive pay and benefits, including flexible vacation, 401(k) match, health coverage, and tuition assistance. This is a full-time permanent regular salaried (W-2) employee position. Monday through Friday work schedule (40 hours per week). New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. Company provided computer for work use. For all hybrid and remote positions employees' broadband internet connections should have a minimum speed of 24 Mbps download and 8 Mbps upload. Greater speeds provide better performance. Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. Application period: this position will remain posted and applications are accepted until September 25, 2025. Compensation : The pay range for this position is $125,000 - $140,000 per year, with final offer determined by geographic region, internal equity, job-related knowledge, skills, and experience. All salaried, full-time candidates are eligible for our flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell offers leadership and technical development academies to build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
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