ASM Global
Overview
Ticketing Manager - Soldier Field at ASM Global. Location: Chicago, IL. Job Type: Full-time, hourly – union position - onsite. Compensation: $39.13/hour determined by active IATSE Local 750 Collective Bargaining Agreement.
Position Summary The Ticketing Manager oversees all aspects of ticket operations for stadium concerts and special events. This role manages ticketing event builds, box office operations, financial reconciliation, staff supervision, and client relationships while ensuring seamless integrations with Ticketmaster products (Host, TM1, and Archtics), AXS, Project Admission, and Panorama platforms. The Ticketing Manager will collaborate across departments to streamline communication & operational efficiencies, maintain exceptional client service, and support the overall success of the venue. This role will be working on-site at Soldier Field.
Key Responsibilities
Event Builds & Inventory Management
Oversee the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness
Support event programming for ticket builds, including assigned tasks, proactive training, and ensuring quality control
Create and maintain venue maps and configurations, and coordinate the building of ancillary events such as VIP packages, tour charges, sponsorship, etc.
Manage ticket inventory, including dynamic pricing changes, and the strategic placement/adjustment of ticket holds
Act as a liaison between promoters, external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS, Project Admission, and Panorama), and internal stakeholders to ensure clear communication and execution
Box Office & Event Support
Oversee stadium box office operations on event days, including ticket sales & willcall, in compliance with ticketing policies
Support event days by verifying seating configurations, addressing ticketing issues, and ensuring a positive guest experience
Produce accurate and timely settlement, attendance, financial, and post-show reports
Serve as Manager on Duty for assigned events, resolving ticketing and customer service issues as they arise
Financial & Reporting
Manage financial reconciliation for daily, monthly, and event reporting in coordination with Finance
Track attendance, sales, and revenue across all ticketed events
Assist with settlements and provide reports to promoters, partners, and internal stakeholders
General
Hire, train, schedule, and supervise part-time ticketing staff
Provide ongoing coaching, development, and performance management to ensure high service standards
Work closely with Events, Premium, Marketing, and Operations teams to support event logistics, premium seating, special promotions, data analytics, and stadium initiatives
Support leadership on special projects and other duties as assigned
Qualifications
2+ years of progressively responsible box office/ticketing experience in entertainment, or live events; large-scale venue experience (arena/stadium) strongly preferred
Proficiency with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry) strongly preferred
Strong leadership skills with experience hiring, training, and managing staff
Demonstrated financial acumen, including reconciliations and settlements
High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Excellent verbal and written communication skills, with the ability to present ideas clearly and resolve conflicts effectively
Strong organizational, time management, and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment
Proven ability to work both independently and collaboratively across departments and with external partners
Flexibility to work evenings, weekends, holidays, and extended event hours as required
To Apply All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.
Recruiter Contact: Maggie Szot – HR Manager Phone: (312)-235-7148
Equal Employment Opportunity
ASM Global is an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Management
Industries:
Entertainment
#J-18808-Ljbffr
Position Summary The Ticketing Manager oversees all aspects of ticket operations for stadium concerts and special events. This role manages ticketing event builds, box office operations, financial reconciliation, staff supervision, and client relationships while ensuring seamless integrations with Ticketmaster products (Host, TM1, and Archtics), AXS, Project Admission, and Panorama platforms. The Ticketing Manager will collaborate across departments to streamline communication & operational efficiencies, maintain exceptional client service, and support the overall success of the venue. This role will be working on-site at Soldier Field.
Key Responsibilities
Event Builds & Inventory Management
Oversee the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness
Support event programming for ticket builds, including assigned tasks, proactive training, and ensuring quality control
Create and maintain venue maps and configurations, and coordinate the building of ancillary events such as VIP packages, tour charges, sponsorship, etc.
Manage ticket inventory, including dynamic pricing changes, and the strategic placement/adjustment of ticket holds
Act as a liaison between promoters, external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS, Project Admission, and Panorama), and internal stakeholders to ensure clear communication and execution
Box Office & Event Support
Oversee stadium box office operations on event days, including ticket sales & willcall, in compliance with ticketing policies
Support event days by verifying seating configurations, addressing ticketing issues, and ensuring a positive guest experience
Produce accurate and timely settlement, attendance, financial, and post-show reports
Serve as Manager on Duty for assigned events, resolving ticketing and customer service issues as they arise
Financial & Reporting
Manage financial reconciliation for daily, monthly, and event reporting in coordination with Finance
Track attendance, sales, and revenue across all ticketed events
Assist with settlements and provide reports to promoters, partners, and internal stakeholders
General
Hire, train, schedule, and supervise part-time ticketing staff
Provide ongoing coaching, development, and performance management to ensure high service standards
Work closely with Events, Premium, Marketing, and Operations teams to support event logistics, premium seating, special promotions, data analytics, and stadium initiatives
Support leadership on special projects and other duties as assigned
Qualifications
2+ years of progressively responsible box office/ticketing experience in entertainment, or live events; large-scale venue experience (arena/stadium) strongly preferred
Proficiency with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry) strongly preferred
Strong leadership skills with experience hiring, training, and managing staff
Demonstrated financial acumen, including reconciliations and settlements
High proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Excellent verbal and written communication skills, with the ability to present ideas clearly and resolve conflicts effectively
Strong organizational, time management, and problem-solving skills along with the ability to handle multiple projects in a fast-paced environment
Proven ability to work both independently and collaboratively across departments and with external partners
Flexibility to work evenings, weekends, holidays, and extended event hours as required
To Apply All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.
Recruiter Contact: Maggie Szot – HR Manager Phone: (312)-235-7148
Equal Employment Opportunity
ASM Global is an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Management
Industries:
Entertainment
#J-18808-Ljbffr