Salesforce
Customer Success Manager, Digital - Commerce Cloud
Salesforce, Atlanta, Georgia, United States, 30383
Customer Success Manager, Digital - Commerce Cloud
Join to apply for the
Customer Success Manager, Digital - Commerce Cloud
role at
Salesforce . To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success. About Salesforce : Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. Role Description : For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services, providing timely, proactive Salesforce feature guidance, and acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules. Communicate the value of Signature Success and be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Minimum Requirements : Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional communication and presentation skills, skills for both analyzing technical concepts and translating them into business terms, and ability to explain complex technical concepts in business-friendly terms to customers. Minimum of 2 years of experience with Salesforce Commerce Cloud. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. Preferred Requirements : Experience with Commerce Cloud, and/or a competing platform. Salesforce product certifications are a plus. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Accommodations: If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
#J-18808-Ljbffr
Join to apply for the
Customer Success Manager, Digital - Commerce Cloud
role at
Salesforce . To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success. About Salesforce : Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. Role Description : For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services, providing timely, proactive Salesforce feature guidance, and acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules. Communicate the value of Signature Success and be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Minimum Requirements : Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional communication and presentation skills, skills for both analyzing technical concepts and translating them into business terms, and ability to explain complex technical concepts in business-friendly terms to customers. Minimum of 2 years of experience with Salesforce Commerce Cloud. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. Preferred Requirements : Experience with Commerce Cloud, and/or a competing platform. Salesforce product certifications are a plus. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Accommodations: If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
#J-18808-Ljbffr