Maverick Payments
Electronic Payments Compliance Representative
Maverick Payments, Calabasas, California, United States, 91302
Electronic Payments Compliance Representative
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Electronic Payments Compliance Representative
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Maverick Payments Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. About the Position:
Under the direction of the Electronic Payments Compliance Representative, the POS Compliance Representative II is responsible for providing payments related technical support services related to identifying and resolving card-brand compliance violations, remediations and acceptance issues in collaboration with our clients (merchants, Sales Partners, and POS vendors). Provide first-class customer service/support via telephone, email, chat, and any future channel. Investigate and resolve card brand compliance cases. Communicate with merchants and partners to gather or share necessary information. Coordinate compliance efforts with the Terminal Support team. Respond to card brand inquiries and submit required documentation. Ensure adherence to card network rules and guidelines. Maintain an accurate and complete record of all project communications and track case status. Absorb and retain a large quantity of departmental system, policy and procedure knowledge. Utilize all tools and systems consistently to enhance department knowledge. Retain and share knowledge gained by supporting peers and delivering side by side training to new hires. Follow all card brand compliance rules and regulations for the security and integrity of sensitive information. Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. Other duties assigned. Qualifications: High school diploma or equivalent. 2+ years of relevant technical experience. Proficiency with Microsoft Suite (particularly MS Excel) Knowledgeable in point-of-sale systems, related processor application configuration, and payment gateway. Applicable TSYS and Fiserv knowledge preferred. Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. Experience in call center environments. Ability to listen to others and communicate in an effective manner. Ability to clearly communicate technical related directions in verbal and written form. Possesses strong analytical and research skills with strong attention to detail. Ability to work autonomously while producing a high output of quality work. Demonstrates a level of credibility and concern that one is perceived as responsible, reliable, and trustworthy. Ability to ensure that one's own and other's work and information are complete and accurate. Ability to support, promote, and ensure alignment with the organization's vision and values. Ability to focus personal efforts on achieving results consistent with the organization's objectives. What We Offer: Competitive Salary, Bonuses and Incentives. Comprehensive employer sponsored health, vision, and dental insurance programs. Paid time off, Paid Sick and Paid Holidays. 401K plan with up to a 3% matching contribution. Commitment to Career Development and Advancement. Employee Recognition Programs Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $28.00/hr - $31.00/hr This position will need to report onsite to Calabasas, CA. Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice:
At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices.
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Join to apply for the
Electronic Payments Compliance Representative
role at
Maverick Payments Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. About the Position:
Under the direction of the Electronic Payments Compliance Representative, the POS Compliance Representative II is responsible for providing payments related technical support services related to identifying and resolving card-brand compliance violations, remediations and acceptance issues in collaboration with our clients (merchants, Sales Partners, and POS vendors). Provide first-class customer service/support via telephone, email, chat, and any future channel. Investigate and resolve card brand compliance cases. Communicate with merchants and partners to gather or share necessary information. Coordinate compliance efforts with the Terminal Support team. Respond to card brand inquiries and submit required documentation. Ensure adherence to card network rules and guidelines. Maintain an accurate and complete record of all project communications and track case status. Absorb and retain a large quantity of departmental system, policy and procedure knowledge. Utilize all tools and systems consistently to enhance department knowledge. Retain and share knowledge gained by supporting peers and delivering side by side training to new hires. Follow all card brand compliance rules and regulations for the security and integrity of sensitive information. Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. Other duties assigned. Qualifications: High school diploma or equivalent. 2+ years of relevant technical experience. Proficiency with Microsoft Suite (particularly MS Excel) Knowledgeable in point-of-sale systems, related processor application configuration, and payment gateway. Applicable TSYS and Fiserv knowledge preferred. Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. Experience in call center environments. Ability to listen to others and communicate in an effective manner. Ability to clearly communicate technical related directions in verbal and written form. Possesses strong analytical and research skills with strong attention to detail. Ability to work autonomously while producing a high output of quality work. Demonstrates a level of credibility and concern that one is perceived as responsible, reliable, and trustworthy. Ability to ensure that one's own and other's work and information are complete and accurate. Ability to support, promote, and ensure alignment with the organization's vision and values. Ability to focus personal efforts on achieving results consistent with the organization's objectives. What We Offer: Competitive Salary, Bonuses and Incentives. Comprehensive employer sponsored health, vision, and dental insurance programs. Paid time off, Paid Sick and Paid Holidays. 401K plan with up to a 3% matching contribution. Commitment to Career Development and Advancement. Employee Recognition Programs Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more! Pay Range: $28.00/hr - $31.00/hr This position will need to report onsite to Calabasas, CA. Maverick Payments is an Equal Opportunity Employer. Pay Transparency Notice:
At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices.
#J-18808-Ljbffr