Citi
Head of Risk and Control for Payments Operations for North American Cluster Oper
Citi, Getzville, New York, United States, 14068
Overview
Head of Risk and Control for Payments Operations for NAM Cluster - Operational Risk Group Manager, SVP (C14). The Services Payments Operations Risk team is responsible for the successful execution of the global payments risk strategy and provides oversight and support to the Services Payments Operations business with regards to process-related controls, policy requirements, and the effectiveness of controls through reviews, test programs, and data analysis. This role establishes a strong controls framework, provides ongoing controls oversight and support, monitors related key risk indicators and reporting, and ensures adherence to relevant policies and standards for the Payments business in NAM. The Incumbent will lead the Payments risk coverage and support for Domestic Payments Operations. Within this team, the Operational Risk Group Manager is accountable for management of Risk for Payments Operations for the NAM Cluster, Domestic Payments Operations, and the execution of the global payments risk strategy. The role leads and directs a team of professionals and requires a comprehensive understanding of the Payments Business and Payments Risk areas. Responsibilities
Responsible for managing payment risk teams for the NAM Cluster Responsible for managing payment risk teams for Domestic Payments Operations Manage the risk and control within the Payments Operations lifecycle; ensure known issues are captured with action plans Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity Lead the operational risk events cycle, including capture, escalation and management of operational risk events Lead programs to address themes of operational risks events and implement preventative and detective controls, including coordinating with product teams for funding changes Collaborate with business, operations and technology units responsible for controls to ensure remedial actions are taken and tracked Shape and define governance model for NAM Payments Operations risk across sub-products and cluster oversight Lead senior forums, working groups and committees across NAMF for operational risk event reduction Develop business-level procedures to ensure consistent and timely capture of Operational Risk Data in systems (LCS and ORE Central) Prepare reports for senior management Provide guidance on escalation of operational risk events and ensure actions reduce impact, in line with Citi Escalation Policy Provide control advice and guidance to Payment Operations organizations Communicate guidance and training on new requirements Identify and raise issues within the business; mitigate risks and ensure appropriate approvals and visibility Create and track Key Risk Indicators, metric triggers and thresholds; identify emerging issues and develop action plans with business owners Stay current on existing risks and analyze emerging risks across the business Oversee implementation of operational risk policies, standards, procedures, technology and governance processes to minimize losses from failed internal processes, inadequate controls, and emerging risks Remain up to date with Citi policies and standards Represent the business in reviews by second and third lines of defense and external auditors; ensure timely and high-quality deliverables Develop and maintain a robust Risk & Control program to support NAM Cluster Payments Business Qualifications
10-12 years of relevant experience Significant experience in Operational Risk and/or Payment Operations Ability to influence and drive implementation across a global organization Knowledge of Payments business-related products and/or processes, especially Operational Risk Events, Loss Capture System Reporting and policy requirements Outstanding communication and presentation skills Track record leading Control-related projects and programs Strong, influential communicator who engages with senior leaders in business, corporate functions, and Operations, Business and Technology Ability to deliver results against tight deadlines and navigate ambiguity Education
Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline Location & Compensation
Primary Location: Getzville, New York, United States Full time Salary range: $115,840.00 - $173,760.00 Equal Opportunity
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation to use our search tools or apply for a career opportunity, please review Citi’s Accessibility information and EEO Policy Statement. Posting notes: Anticipated Posting Close Date: Sep 18, 2025.
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Head of Risk and Control for Payments Operations for NAM Cluster - Operational Risk Group Manager, SVP (C14). The Services Payments Operations Risk team is responsible for the successful execution of the global payments risk strategy and provides oversight and support to the Services Payments Operations business with regards to process-related controls, policy requirements, and the effectiveness of controls through reviews, test programs, and data analysis. This role establishes a strong controls framework, provides ongoing controls oversight and support, monitors related key risk indicators and reporting, and ensures adherence to relevant policies and standards for the Payments business in NAM. The Incumbent will lead the Payments risk coverage and support for Domestic Payments Operations. Within this team, the Operational Risk Group Manager is accountable for management of Risk for Payments Operations for the NAM Cluster, Domestic Payments Operations, and the execution of the global payments risk strategy. The role leads and directs a team of professionals and requires a comprehensive understanding of the Payments Business and Payments Risk areas. Responsibilities
Responsible for managing payment risk teams for the NAM Cluster Responsible for managing payment risk teams for Domestic Payments Operations Manage the risk and control within the Payments Operations lifecycle; ensure known issues are captured with action plans Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity Lead the operational risk events cycle, including capture, escalation and management of operational risk events Lead programs to address themes of operational risks events and implement preventative and detective controls, including coordinating with product teams for funding changes Collaborate with business, operations and technology units responsible for controls to ensure remedial actions are taken and tracked Shape and define governance model for NAM Payments Operations risk across sub-products and cluster oversight Lead senior forums, working groups and committees across NAMF for operational risk event reduction Develop business-level procedures to ensure consistent and timely capture of Operational Risk Data in systems (LCS and ORE Central) Prepare reports for senior management Provide guidance on escalation of operational risk events and ensure actions reduce impact, in line with Citi Escalation Policy Provide control advice and guidance to Payment Operations organizations Communicate guidance and training on new requirements Identify and raise issues within the business; mitigate risks and ensure appropriate approvals and visibility Create and track Key Risk Indicators, metric triggers and thresholds; identify emerging issues and develop action plans with business owners Stay current on existing risks and analyze emerging risks across the business Oversee implementation of operational risk policies, standards, procedures, technology and governance processes to minimize losses from failed internal processes, inadequate controls, and emerging risks Remain up to date with Citi policies and standards Represent the business in reviews by second and third lines of defense and external auditors; ensure timely and high-quality deliverables Develop and maintain a robust Risk & Control program to support NAM Cluster Payments Business Qualifications
10-12 years of relevant experience Significant experience in Operational Risk and/or Payment Operations Ability to influence and drive implementation across a global organization Knowledge of Payments business-related products and/or processes, especially Operational Risk Events, Loss Capture System Reporting and policy requirements Outstanding communication and presentation skills Track record leading Control-related projects and programs Strong, influential communicator who engages with senior leaders in business, corporate functions, and Operations, Business and Technology Ability to deliver results against tight deadlines and navigate ambiguity Education
Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline Location & Compensation
Primary Location: Getzville, New York, United States Full time Salary range: $115,840.00 - $173,760.00 Equal Opportunity
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation to use our search tools or apply for a career opportunity, please review Citi’s Accessibility information and EEO Policy Statement. Posting notes: Anticipated Posting Close Date: Sep 18, 2025.
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