Polar Analytics ?❄️
Overview
Polar Analytics: The All-in-One Data Platform for Consumer Brands. Polar Analytics simplifies data so brands can make smarter, faster decisions without the complexity of traditional tools. It gives DTC brands the insights they need to scale profitably. Our mission is to help indie DTC brands compete and grow—faster and more profitably. What Makes Polar Analytics Unique? 4,000+ Brands and Growing: We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year. Cutting-edge tech, Built for Simplicity: We leverage the modern data stack to deliver enterprise-level insights—without the need for a data team. Backed by World-Class Investors: We’ve raised $28.5M with Frst, Point9, and Chalfen Ventures, a top-tier B2B SaaS investor known for spotting future unicorns early. A Team of eCommerce Experts: Our team brings experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader. Why this role? Drive enterprise growth: Own strategic relationships with our highest-value clients, directly impacting company revenue and expansion targets. Shape the future of e-commerce analytics: Join us at a pivotal moment as we transition to an enterprise-focused service model, with significant opportunities for career advancement as our second US-based CSM. Become an e-commerce expert: Get exclusive access to the strategies and data of the fastest-growing DTC brands, building deep expertise in a $24B+ industry while helping shape product development. Own your impact: In a lean, high-performing team, your work directly influences customer lifetime value, retention rates, and company growth trajectory. Scope and Responsibilities
Full lifecycle ownership: Own the complete customer journey from implementation through renewal for your entire enterprise portfolio (12k+ ARR accounts), ensuring seamless transitions and maximum value realisation. Strategic onboarding leadership: Lead complex enterprise implementations, working closely with solutions engineers to ensure technical success while focusing on adoption strategies and relationship building. Revenue expansion: Proactively identify and execute expansion opportunities within your portfolio, leveraging product knowledge to upgrade clients to higher-tier plans and new feature sets. Enterprise relationship management: Foster deep, strategic relationships with demanding enterprise clients, managing expectations and serving as their primary advocate within Polar. Retention and renewal strategy: Develop and execute sophisticated retention strategies using both high-touch and low-touch approaches, preventing churn through proactive health monitoring and intervention. Cross-functional collaboration: Partner with support on escalated issues, create tickets, conduct initial investigations, and transform customer problems into scalable solutions with Tech and Product teams. Voice of the customer: Translate enterprise customer needs and feature requests into actionable product roadmap influence, ensuring our platform evolves to meet market demands. Process optimisation: Help build scalable CS practices as we grow, contributing to playbooks and best practices that will support our expanding enterprise customer base. Requirements
Enterprise CS expertise: 3+ years of B2B SaaS Customer Success experience with enterprise accounts, ideally in companies that scaled from startup to growth stage. E-commerce/data fluency: Experience with e-commerce adjacent software, analytics platforms, or data-driven SaaS products, enabling quick understanding of technical concepts. Full lifecycle mastery: Proven track record owning the complete customer journey from implementation through renewal, with success in expansion and upsell motions. Sales acumen: Experience or aptitude for revenue-generating activities, comfortable with expansion conversations and quota-carrying responsibilities. High-performance mindset: Thrive in fast-paced environments with sophisticated enterprise clients. Technical communication: Ability to translate complex technical concepts into business value; comfortable with data, APIs, and integration discussions. Startup mentality: Comfortable with ambiguity, rapid change, and wearing multiple hats in a dynamic environment. Ownership mindset: Take full accountability for your book of business and proactively solve problems. Hiring Process
Recruiter Screen (30 mins): Intro with Head of Talent to discuss experience and motivations. Role Fit Interview (45 mins): With Hiring Manager or a team member at a similar level to discuss ways of working and skills. Competency Deep Dive (1 hour): Practical element (case study, presentation, technical problem solving) to show impact range, with the hiring manager and another team member. Culture Interview (45 mins): Conversation with a Culture Champion to assess fit with our values. Our Values
No Ego – We work as a team, valuing everyone’s input. Transparency – Honest feedback and open communication drive our growth. Growth Mindset – We constantly learn and push for excellence. Care for Others – Lead with empathy and put customers first. Act Like an Owner – Take responsibility and drive the business forward. Driven by Impact – Focus on delivering real value to customers. Company Perks & Benefits
Choice-First Work Culture – We focus on impact. 5 weeks of vacation Competitive salary & equity Latest MacBook Remote Office Upgrade budget for the first year Private Health Insurance – Based on location. Company-Wide Offsites Every 6 Months
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Polar Analytics: The All-in-One Data Platform for Consumer Brands. Polar Analytics simplifies data so brands can make smarter, faster decisions without the complexity of traditional tools. It gives DTC brands the insights they need to scale profitably. Our mission is to help indie DTC brands compete and grow—faster and more profitably. What Makes Polar Analytics Unique? 4,000+ Brands and Growing: We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year. Cutting-edge tech, Built for Simplicity: We leverage the modern data stack to deliver enterprise-level insights—without the need for a data team. Backed by World-Class Investors: We’ve raised $28.5M with Frst, Point9, and Chalfen Ventures, a top-tier B2B SaaS investor known for spotting future unicorns early. A Team of eCommerce Experts: Our team brings experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader. Why this role? Drive enterprise growth: Own strategic relationships with our highest-value clients, directly impacting company revenue and expansion targets. Shape the future of e-commerce analytics: Join us at a pivotal moment as we transition to an enterprise-focused service model, with significant opportunities for career advancement as our second US-based CSM. Become an e-commerce expert: Get exclusive access to the strategies and data of the fastest-growing DTC brands, building deep expertise in a $24B+ industry while helping shape product development. Own your impact: In a lean, high-performing team, your work directly influences customer lifetime value, retention rates, and company growth trajectory. Scope and Responsibilities
Full lifecycle ownership: Own the complete customer journey from implementation through renewal for your entire enterprise portfolio (12k+ ARR accounts), ensuring seamless transitions and maximum value realisation. Strategic onboarding leadership: Lead complex enterprise implementations, working closely with solutions engineers to ensure technical success while focusing on adoption strategies and relationship building. Revenue expansion: Proactively identify and execute expansion opportunities within your portfolio, leveraging product knowledge to upgrade clients to higher-tier plans and new feature sets. Enterprise relationship management: Foster deep, strategic relationships with demanding enterprise clients, managing expectations and serving as their primary advocate within Polar. Retention and renewal strategy: Develop and execute sophisticated retention strategies using both high-touch and low-touch approaches, preventing churn through proactive health monitoring and intervention. Cross-functional collaboration: Partner with support on escalated issues, create tickets, conduct initial investigations, and transform customer problems into scalable solutions with Tech and Product teams. Voice of the customer: Translate enterprise customer needs and feature requests into actionable product roadmap influence, ensuring our platform evolves to meet market demands. Process optimisation: Help build scalable CS practices as we grow, contributing to playbooks and best practices that will support our expanding enterprise customer base. Requirements
Enterprise CS expertise: 3+ years of B2B SaaS Customer Success experience with enterprise accounts, ideally in companies that scaled from startup to growth stage. E-commerce/data fluency: Experience with e-commerce adjacent software, analytics platforms, or data-driven SaaS products, enabling quick understanding of technical concepts. Full lifecycle mastery: Proven track record owning the complete customer journey from implementation through renewal, with success in expansion and upsell motions. Sales acumen: Experience or aptitude for revenue-generating activities, comfortable with expansion conversations and quota-carrying responsibilities. High-performance mindset: Thrive in fast-paced environments with sophisticated enterprise clients. Technical communication: Ability to translate complex technical concepts into business value; comfortable with data, APIs, and integration discussions. Startup mentality: Comfortable with ambiguity, rapid change, and wearing multiple hats in a dynamic environment. Ownership mindset: Take full accountability for your book of business and proactively solve problems. Hiring Process
Recruiter Screen (30 mins): Intro with Head of Talent to discuss experience and motivations. Role Fit Interview (45 mins): With Hiring Manager or a team member at a similar level to discuss ways of working and skills. Competency Deep Dive (1 hour): Practical element (case study, presentation, technical problem solving) to show impact range, with the hiring manager and another team member. Culture Interview (45 mins): Conversation with a Culture Champion to assess fit with our values. Our Values
No Ego – We work as a team, valuing everyone’s input. Transparency – Honest feedback and open communication drive our growth. Growth Mindset – We constantly learn and push for excellence. Care for Others – Lead with empathy and put customers first. Act Like an Owner – Take responsibility and drive the business forward. Driven by Impact – Focus on delivering real value to customers. Company Perks & Benefits
Choice-First Work Culture – We focus on impact. 5 weeks of vacation Competitive salary & equity Latest MacBook Remote Office Upgrade budget for the first year Private Health Insurance – Based on location. Company-Wide Offsites Every 6 Months
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