Municipal Credit Union
Manager, Early Stage Collections & Mitigation
Municipal Credit Union, New York, New York, us, 10261
Manager, Early Stage Collections & Mitigation
Join to apply for the
Manager, Early Stage Collections & Mitigation
role at
Municipal Credit Union Base pay range
$78,400.00/yr - $98,000.00/yr Location
New York City Metropolitan Area About MCU
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission:
To help hard-working New Yorkers build better tomorrows Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures Overview
The Early Stage Collection and Mitigation Manager is responsible for the collections and loss mitigation activities on all accounts that enter early stage delinquency. Oversight may include Collections, Loss Mitigation, Claims or Default Administration functions. The Early Stage Collections and Mitigation Manager identifies productivity and efficiency opportunities, as well as portfolio trends where additional focus is needed, and ensures appropriate management controls are in place for all departmental tasks and functions. This position is responsible for executing daily strategies in a fast-paced environment, under short deadlines, while maintaining a positive and productive work environment. Responsibilities
Indirectly manage outsource vendor relationship. Liaises with vendor relationship managers and team leaders and Director of collections. Establish procedures, schedule collection duties and train collections staff. Lead solicitation efforts for early intervention to reduce delinquency. Ensure loss mitigation timelines are met in accordance with CFPB guidelines. Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu. Responsible for establishing initial contact with homeowners via telephone or written correspondence. Communicate effectively through verbal and written means. Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc., involved in inspection or evaluation of the property. Review and negotiate liens and judgments to help clear the title and protect homeowner and investor interests. Develop policy and procedure to analyze and underwrite borrower income by reviewing documents such as financial statements, tax returns, credit reports, and collateral appraisals to determine the most feasible and appropriate solution for the homeowner. Oversee and manage delinquent and charged-off accounts. Assign accounts to staff and outside agencies. Develop the necessary reports to properly manage Loss Mitigation, Bankruptcy, and Disability claim filings for daily, weekly and month-end reporting. Maintain communication with staff to ensure effective departmental operations. Ensure compliance with internal and external collection policies. Oversee the preparation and mailing of delinquent account and discrepancy notices. Work with Director of Collections to establish repayment terms and repossession. Authorize accounts for legal action and consult with Legal Counsel prior to legal action. Oversee processes including bid acceptance, sales closing, and maintenance of related records. Prepare proposed accounts for charge-off monthly to the Director of Collections and Loss Mitigation. Prepare delinquent account status reports and other operational reports. Manage vendor relationships with PSCU and BGO. Establish departmental goals and conduct supervisor performance reviews. Prepare productivity reports and incentive plans. Recommend changes in policy and procedure to achieve departmental goals. Continue to manage projects as assigned by the Director. Perform other duties as assigned by the Director. Assess risk in business decisions, including compliance and operational risk; uphold MCU's reputation and ensure compliance with laws and internal policies; supervise others and maintain accountability. Travel as required. Other duties as required. Requirements
Bachelor’s degree required or equivalent working experience. 7+ years of experience leading teams in mortgage default servicing operations including Collections, Loss Mitigation, Single Point of Contact, Document Processing, etc. Expert knowledge of OCC, CFPB, FDCPA, RESPA and state law servicing guidelines. Ability to work independently and take initiative, while multi-tasking in a fast-paced environment. Ability to prioritize and manage time effectively to meet strict deadlines. Well-versed in information gathering techniques. Availability to work late nights and Saturdays as needed. Proficiency in Microsoft Office Suite. Highly ethical. Competencies
Excellent written and verbal communication skills. Strong analytical and organizational skills. Excellent knowledge of the collection process. Proficiency in Microsoft Office Suite. Highly ethical. Why you'll be a good fit
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following: Results
- We are passionate about winning. Agility
- We proactively anticipate, respond and pivot to ensure MCU wins. Integrity
- We operate with the highest ethical standards and highest degree of honesty. Belonging
- We cultivate a culture of inclusion and teamwork. Ownership
- We take personal responsibility and hold ourselves accountable for the results. What we can offer you
Competitive Compensation, Medical And Dental Benefits. 401K with employer match Flexible paid time off. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Join to apply for the
Manager, Early Stage Collections & Mitigation
role at
Municipal Credit Union Base pay range
$78,400.00/yr - $98,000.00/yr Location
New York City Metropolitan Area About MCU
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission:
To help hard-working New Yorkers build better tomorrows Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures Overview
The Early Stage Collection and Mitigation Manager is responsible for the collections and loss mitigation activities on all accounts that enter early stage delinquency. Oversight may include Collections, Loss Mitigation, Claims or Default Administration functions. The Early Stage Collections and Mitigation Manager identifies productivity and efficiency opportunities, as well as portfolio trends where additional focus is needed, and ensures appropriate management controls are in place for all departmental tasks and functions. This position is responsible for executing daily strategies in a fast-paced environment, under short deadlines, while maintaining a positive and productive work environment. Responsibilities
Indirectly manage outsource vendor relationship. Liaises with vendor relationship managers and team leaders and Director of collections. Establish procedures, schedule collection duties and train collections staff. Lead solicitation efforts for early intervention to reduce delinquency. Ensure loss mitigation timelines are met in accordance with CFPB guidelines. Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu. Responsible for establishing initial contact with homeowners via telephone or written correspondence. Communicate effectively through verbal and written means. Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc., involved in inspection or evaluation of the property. Review and negotiate liens and judgments to help clear the title and protect homeowner and investor interests. Develop policy and procedure to analyze and underwrite borrower income by reviewing documents such as financial statements, tax returns, credit reports, and collateral appraisals to determine the most feasible and appropriate solution for the homeowner. Oversee and manage delinquent and charged-off accounts. Assign accounts to staff and outside agencies. Develop the necessary reports to properly manage Loss Mitigation, Bankruptcy, and Disability claim filings for daily, weekly and month-end reporting. Maintain communication with staff to ensure effective departmental operations. Ensure compliance with internal and external collection policies. Oversee the preparation and mailing of delinquent account and discrepancy notices. Work with Director of Collections to establish repayment terms and repossession. Authorize accounts for legal action and consult with Legal Counsel prior to legal action. Oversee processes including bid acceptance, sales closing, and maintenance of related records. Prepare proposed accounts for charge-off monthly to the Director of Collections and Loss Mitigation. Prepare delinquent account status reports and other operational reports. Manage vendor relationships with PSCU and BGO. Establish departmental goals and conduct supervisor performance reviews. Prepare productivity reports and incentive plans. Recommend changes in policy and procedure to achieve departmental goals. Continue to manage projects as assigned by the Director. Perform other duties as assigned by the Director. Assess risk in business decisions, including compliance and operational risk; uphold MCU's reputation and ensure compliance with laws and internal policies; supervise others and maintain accountability. Travel as required. Other duties as required. Requirements
Bachelor’s degree required or equivalent working experience. 7+ years of experience leading teams in mortgage default servicing operations including Collections, Loss Mitigation, Single Point of Contact, Document Processing, etc. Expert knowledge of OCC, CFPB, FDCPA, RESPA and state law servicing guidelines. Ability to work independently and take initiative, while multi-tasking in a fast-paced environment. Ability to prioritize and manage time effectively to meet strict deadlines. Well-versed in information gathering techniques. Availability to work late nights and Saturdays as needed. Proficiency in Microsoft Office Suite. Highly ethical. Competencies
Excellent written and verbal communication skills. Strong analytical and organizational skills. Excellent knowledge of the collection process. Proficiency in Microsoft Office Suite. Highly ethical. Why you'll be a good fit
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following: Results
- We are passionate about winning. Agility
- We proactively anticipate, respond and pivot to ensure MCU wins. Integrity
- We operate with the highest ethical standards and highest degree of honesty. Belonging
- We cultivate a culture of inclusion and teamwork. Ownership
- We take personal responsibility and hold ourselves accountable for the results. What we can offer you
Competitive Compensation, Medical And Dental Benefits. 401K with employer match Flexible paid time off. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. Municipal Credit Union is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr