GameStop
Overview
Join to apply for the
GameStop Store Manager 4962
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
The Store Manager will manage and lead in a multiunit capacity. Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop. Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Recruit, interview, hire, assess, develop, and retain high-performing associates. Ensure associates have completed their onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers. Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided. Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system. Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Perform store inventory counts and stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products are represented, organized, and alphabetized on the sales floor. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement. Count, balance and reconcile daily business transaction totals in the POS system. Ensure that all closeout paperwork for daily transactions and bank deposit slips are completed correctly; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and address potentially hazardous situations and report injuries promptly per company guidelines. Maintain store records/files in a neat and organized manner; ensure that manuals are up to date. Form professional partnerships with appropriate military personnel on assigned military base where applicable. Consistently adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years of age. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 1 year of retail management experience required. At least 3 years of retail sales, guest service, and/or management/leadership experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Work independently and as head of a team to perform all tasks. Meet leadership performance expectations, including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system. Basic mathematics and organizational skills. Complete required paperwork properly. Follow instructions and convey to others; execute financial tasks in line with company policy. Lead in a fast-paced, dynamic environment. Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and overtime as needed. Manage pressure effectively and stay composed in challenging situations. Reliable, trustworthy, and able to work independently. Stand and move about the store for extended periods; lift up to 30 lbs and perform basic physical tasks. On military-bases locations, possess or acquire an understanding of military ranks and insignia if applicable. Job descriptions are subject to change at any time based on business conditions/needs. GameStop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Benefits & Compensation
Benefits: Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonuses and other incentives may be offered where applicable. Compensation: $19.00 - $27.00
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Join to apply for the
GameStop Store Manager 4962
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
The Store Manager will manage and lead in a multiunit capacity. Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop. Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Recruit, interview, hire, assess, develop, and retain high-performing associates. Ensure associates have completed their onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers. Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided. Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system. Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Perform store inventory counts and stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products are represented, organized, and alphabetized on the sales floor. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement. Count, balance and reconcile daily business transaction totals in the POS system. Ensure that all closeout paperwork for daily transactions and bank deposit slips are completed correctly; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and address potentially hazardous situations and report injuries promptly per company guidelines. Maintain store records/files in a neat and organized manner; ensure that manuals are up to date. Form professional partnerships with appropriate military personnel on assigned military base where applicable. Consistently adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years of age. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 1 year of retail management experience required. At least 3 years of retail sales, guest service, and/or management/leadership experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Work independently and as head of a team to perform all tasks. Meet leadership performance expectations, including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system. Basic mathematics and organizational skills. Complete required paperwork properly. Follow instructions and convey to others; execute financial tasks in line with company policy. Lead in a fast-paced, dynamic environment. Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and overtime as needed. Manage pressure effectively and stay composed in challenging situations. Reliable, trustworthy, and able to work independently. Stand and move about the store for extended periods; lift up to 30 lbs and perform basic physical tasks. On military-bases locations, possess or acquire an understanding of military ranks and insignia if applicable. Job descriptions are subject to change at any time based on business conditions/needs. GameStop is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Benefits & Compensation
Benefits: Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonuses and other incentives may be offered where applicable. Compensation: $19.00 - $27.00
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