SoFi
Overview
The Head of Fair and Responsible Banking is a key member of the Compliance senior leadership team responsible for designing, implementing, and overseeing the enterprise-wide strategy for fair lending, responsible banking, and consumer complaint management. This role leads the fair lending advisory and analytics functions, which ensures that all business practices are aligned with fair lending regulatory expectations and internal standards. The role will also provide strategic direction, subject matter expertise, and oversight for the broader fair banking practices and consumer complaints. This leader will partner with lines of business, compliance, risk and legal teams to proactively identify risks, provide credible challenge, and implement sustainable solutions. The successful candidate will bring deep fair lending, responsible banking and complaints oversight regulatory expertise, analytical acumen, and a passion for embedding responsible banking concepts into financial products, services, and operations.
Base pay range $182,400.00/yr - $313,500.00/yr
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role: The Head of Fair and Responsible Banking is a key member of the Compliance senior leadership team responsible for designing, implementing, and overseeing the enterprise-wide strategy for fair lending, responsible banking, and consumer complaint management. This role leads the fair lending advisory and analytics functions, which ensures that all business practices are aligned with fair lending regulatory expectations and internal standards. The role will also provide strategic direction, subject matter expertise, and oversight for the broader fair banking practices and consumer complaints. This leader will partner with lines of business, compliance, risk and legal teams to proactively identify risks, provide credible challenge, and implement sustainable solutions. The successful candidate will bring deep fair lending, responsible banking and complaints oversight regulatory expertise, analytical acumen, and a passion for embedding responsible banking concepts into financial products, services, and operations.
What you’ll do
Develop and lead the bank’s Fair and Responsible Banking program, ensuring alignment with regulatory requirements, enterprise risk appetite, and core values
Serve as the enterprise subject matter expert on fair lending, UDAAP, and related consumer protection laws (e.g., ECOA, FHA, regulatory guidance)
Provide strategic and operational leadership to the Fair Lending Advisory, Fair Lending Analytics, Responsible Banking, and Complaints Management Oversight teams
Build, lead, and mentor a team of highly experienced compliance professionals and data scientists focused on all aspects of fair and responsible banking
Fair Lending Advisory
Maintain and execute the fair lending program
Lead a team of experienced fair lending officers to execute the program
Act as subject matter expert to both the first and second lines, regarding fair lending risk and oversight expectations
Advise compliance, risk, product, credit, marketing, etc., teams on fair lending risks across the lending lifecycle
Design and execute the fair lending risk assessment
Design and execute fair-lending related review and monitoring activity
Ensure appropriate and effective fair lending training across the organization
Fair Lending Analytics
Maintain and execute the fair lending analytics program
Lead a team of data scientists to execute the program
Act as subject matter expert to both the first and second lines regarding fair lending analytics and ongoing monitoring processes and oversight expectations
Oversee the use of advanced statistical and analytics tools to detect and monitor fair lending risk
Responsible Banking
Maintain and execute the responsible banking program
Lead a team of responsible banking officers to execute the program
Design and execute the responsible banking risk assessment
Act as subject matter expert to both the first and second lines regarding responsible banking risk and oversight expectations
Ensure appropriate and effective responsible banking training across the organization
Complaints Management
Oversee the enterprise complaints management program, ensuring robust intake, analysis, resolution, and escalation processes.
Analyze complaint trends to identify systemic issues and opportunities for product or service enhancements
Implement effective regulatory complaint response policies
Report findings to senior management and help drive root-cause remediation efforts
Governance, Reporting, and Regulatory Engagement
Prepare and present reports, metrics, and risk assessments to the Board, Risk Committees, and regulators
Lead responses to regulatory examinations, inquiries, and feedback related to fair and responsible banking and complaints oversight
What you’ll need
Deep, applied knowledge of federal and state fair lending and consumer protection laws and regulations (e.g., ECOA, FHA, UDAAP, etc.)
15+ years directly leading fair lending and responsible banking programs at mid to large sized national banks
10+ years directly leading fair lending analytics teams
10+ years applying fair lending concepts to mortgage products and processes (additional experience in the 1LOD preferred)
10+ years applying fair lending concepts across multiple other products and processes (personal loans, student lending, card, auto)
10+ years applying responsible banking concepts across a broad range of banking and financial products and services
7+ years directly leading enterprise complaints oversight programs and broad understanding of a range of associated regulations (Reg E, Reg Z, Reg DD, etc.)
Proven ability leading large, highly experienced, teams of compliance officers and data scientists
Significant experience leading relationships with regulatory agencies (e.g., CFPB, OCC)
Strategic thinker with strong solutions-focused business acumen and ability to influence across all levels of the organization
Proven ability to build collaborative relationships with cross-functional partners
Strong written and verbal communication skills
Comfortable presenting to and advising executive leadership and regulators
High integrity, ethical judgment, and commitment to advancing financial inclusion and fairness
Experience operating in a fast-paced, growth-oriented company
Nice to have
Bachelor’s degree or advanced degree in related field
Experience working in a bank 1LOD
Certification in compliance or risk management (e.g., CRCM, CCEP, FRM)
Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Finance and Sales
Referrals increase your chances of interviewing at SoFi by 2x
Get notified about new Head of Banking jobs in Greenville, DE.
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Base pay range $182,400.00/yr - $313,500.00/yr
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role: The Head of Fair and Responsible Banking is a key member of the Compliance senior leadership team responsible for designing, implementing, and overseeing the enterprise-wide strategy for fair lending, responsible banking, and consumer complaint management. This role leads the fair lending advisory and analytics functions, which ensures that all business practices are aligned with fair lending regulatory expectations and internal standards. The role will also provide strategic direction, subject matter expertise, and oversight for the broader fair banking practices and consumer complaints. This leader will partner with lines of business, compliance, risk and legal teams to proactively identify risks, provide credible challenge, and implement sustainable solutions. The successful candidate will bring deep fair lending, responsible banking and complaints oversight regulatory expertise, analytical acumen, and a passion for embedding responsible banking concepts into financial products, services, and operations.
What you’ll do
Develop and lead the bank’s Fair and Responsible Banking program, ensuring alignment with regulatory requirements, enterprise risk appetite, and core values
Serve as the enterprise subject matter expert on fair lending, UDAAP, and related consumer protection laws (e.g., ECOA, FHA, regulatory guidance)
Provide strategic and operational leadership to the Fair Lending Advisory, Fair Lending Analytics, Responsible Banking, and Complaints Management Oversight teams
Build, lead, and mentor a team of highly experienced compliance professionals and data scientists focused on all aspects of fair and responsible banking
Fair Lending Advisory
Maintain and execute the fair lending program
Lead a team of experienced fair lending officers to execute the program
Act as subject matter expert to both the first and second lines, regarding fair lending risk and oversight expectations
Advise compliance, risk, product, credit, marketing, etc., teams on fair lending risks across the lending lifecycle
Design and execute the fair lending risk assessment
Design and execute fair-lending related review and monitoring activity
Ensure appropriate and effective fair lending training across the organization
Fair Lending Analytics
Maintain and execute the fair lending analytics program
Lead a team of data scientists to execute the program
Act as subject matter expert to both the first and second lines regarding fair lending analytics and ongoing monitoring processes and oversight expectations
Oversee the use of advanced statistical and analytics tools to detect and monitor fair lending risk
Responsible Banking
Maintain and execute the responsible banking program
Lead a team of responsible banking officers to execute the program
Design and execute the responsible banking risk assessment
Act as subject matter expert to both the first and second lines regarding responsible banking risk and oversight expectations
Ensure appropriate and effective responsible banking training across the organization
Complaints Management
Oversee the enterprise complaints management program, ensuring robust intake, analysis, resolution, and escalation processes.
Analyze complaint trends to identify systemic issues and opportunities for product or service enhancements
Implement effective regulatory complaint response policies
Report findings to senior management and help drive root-cause remediation efforts
Governance, Reporting, and Regulatory Engagement
Prepare and present reports, metrics, and risk assessments to the Board, Risk Committees, and regulators
Lead responses to regulatory examinations, inquiries, and feedback related to fair and responsible banking and complaints oversight
What you’ll need
Deep, applied knowledge of federal and state fair lending and consumer protection laws and regulations (e.g., ECOA, FHA, UDAAP, etc.)
15+ years directly leading fair lending and responsible banking programs at mid to large sized national banks
10+ years directly leading fair lending analytics teams
10+ years applying fair lending concepts to mortgage products and processes (additional experience in the 1LOD preferred)
10+ years applying fair lending concepts across multiple other products and processes (personal loans, student lending, card, auto)
10+ years applying responsible banking concepts across a broad range of banking and financial products and services
7+ years directly leading enterprise complaints oversight programs and broad understanding of a range of associated regulations (Reg E, Reg Z, Reg DD, etc.)
Proven ability leading large, highly experienced, teams of compliance officers and data scientists
Significant experience leading relationships with regulatory agencies (e.g., CFPB, OCC)
Strategic thinker with strong solutions-focused business acumen and ability to influence across all levels of the organization
Proven ability to build collaborative relationships with cross-functional partners
Strong written and verbal communication skills
Comfortable presenting to and advising executive leadership and regulators
High integrity, ethical judgment, and commitment to advancing financial inclusion and fairness
Experience operating in a fast-paced, growth-oriented company
Nice to have
Bachelor’s degree or advanced degree in related field
Experience working in a bank 1LOD
Certification in compliance or risk management (e.g., CRCM, CCEP, FRM)
Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Finance and Sales
Referrals increase your chances of interviewing at SoFi by 2x
Get notified about new Head of Banking jobs in Greenville, DE.
#J-18808-Ljbffr