University of Washington
Job Description
Harborview Medical Center - Emergency Department Registration
has an outstanding opportunity to hire a
Patient Services Specialist Lead
.
WORK SCHEDULE
90% FTE (36 hours per week)
Saturday, Sunday, Monday; 7:00pm 7:30am
Night Shift
POSITION HIGHLIGHTS
Supports the ED Supervisor in coordinating clerical and support activities for PSS staff
Serves as a liaison between patients, families, and healthcare teams to ensure smooth communication
Provides guidance to PSS staff, including involvement in hiring, training, and performance feedback
PRIMARY JOB RESPONSIBILITIES
Maintains patient confidentiality and adheres to departmental policies and procedures
Uses medical terminology and reference resources effectively; may perform billing and data entry
Acts as a key liaison between patients, families, providers, and hospital staff
Supports supply management by monitoring and maintaining department PAR levels
Provides guidance and training to PSS staff; assists with hiring, onboarding, and scheduling
Oversees quality control tasks, including registration accuracy and monthly billing
Serves as a resource for staff, directing them to appropriate tools and resolving issues independently
Performs PSS 2 duties and takes on additional responsibilities in the Supervisor's absence
REQUIREMENTS
High school graduation or equivalent
Three years of Patient Support Service experience
Equivalent education/experience may substitute for stated requirements
ABOUT HARBORVIEW MEDICAL CENTER
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center)
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow's healthcare leaders.
Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest
Become part of our team. (https://www.uwmedicine.org/about/career-opportunities?utm_source=chatgpt.com) Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum:
$50,160.00 annual
Pay Range Maximum:
$71,796.00 annual
Other Compensation:
Evening Shift Differential: $1.75 per hour Night Shift Differential: $2.50 per hour Weekend Differential: $2.00 per hour
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
Night Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
90.00%
Union/Bargaining Unit:
WFSE HMC
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
Harborview Medical Center - Emergency Department Registration
has an outstanding opportunity to hire a
Patient Services Specialist Lead
.
WORK SCHEDULE
90% FTE (36 hours per week)
Saturday, Sunday, Monday; 7:00pm 7:30am
Night Shift
POSITION HIGHLIGHTS
Supports the ED Supervisor in coordinating clerical and support activities for PSS staff
Serves as a liaison between patients, families, and healthcare teams to ensure smooth communication
Provides guidance to PSS staff, including involvement in hiring, training, and performance feedback
PRIMARY JOB RESPONSIBILITIES
Maintains patient confidentiality and adheres to departmental policies and procedures
Uses medical terminology and reference resources effectively; may perform billing and data entry
Acts as a key liaison between patients, families, providers, and hospital staff
Supports supply management by monitoring and maintaining department PAR levels
Provides guidance and training to PSS staff; assists with hiring, onboarding, and scheduling
Oversees quality control tasks, including registration accuracy and monthly billing
Serves as a resource for staff, directing them to appropriate tools and resolving issues independently
Performs PSS 2 duties and takes on additional responsibilities in the Supervisor's absence
REQUIREMENTS
High school graduation or equivalent
Three years of Patient Support Service experience
Equivalent education/experience may substitute for stated requirements
ABOUT HARBORVIEW MEDICAL CENTER
As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center)
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow's healthcare leaders.
Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest
Become part of our team. (https://www.uwmedicine.org/about/career-opportunities?utm_source=chatgpt.com) Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum:
$50,160.00 annual
Pay Range Maximum:
$71,796.00 annual
Other Compensation:
Evening Shift Differential: $1.75 per hour Night Shift Differential: $2.50 per hour Weekend Differential: $2.00 per hour
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
Night Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
90.00%
Union/Bargaining Unit:
WFSE HMC
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.