Compass Group USA
SENIOR TECHNICAL ADMINISTRATOR (ON-SITE)
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.
Job Summary
The Senior Technology Administrator position is responsible for providing computing services and support to Compass Group corporate and field associates. They are responsible for corporate office and/or field support of all technologies and applications used by Compass Group associates, which also includes VIP and executive level associates. They are the public face of the IT department and represent the user perspective in all technical operations and project activities. The Senior Technology Administrator works as a member of the Technology Support Services team and is charged to understand the goals/objectives of that team and how it supports those of the Compass Technology division.
Location
5 days on site at 65 East Cottage St, Dorchester, MA 02125
Responsibilities
Serve as subject matter expert for end user technologies, systems and applications.
Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
Handle setup, configuration, and support of smartphone & tablet technologies.
Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.
Coordinate physical setup and configuration of PCs, printers and other peripherals.
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
Ensure compliance with support procedures related to timing, reporting and follow through.
Work with 2nd level Compass Technology support teams to ensure that incidents are escalated properly and completed.
Provide general training on technology use for VIP associates.
Provide after-hours and weekend support for VIP and executive associates when needed.
Assist with associate relocations to new offices/cubicles.
Assist with small-scale department projects involving rollouts, deployments, and upgrades.
Provide support for office video conference, audio-visual, server & network infrastructure as needed.
Qualifications
Technical/end-user computing support including: Microsoft Windows, Microsoft Office, Apple operating systems.
Strong proficiency in macOS support and administration, with experience working in Mac-heavy environments.
Advanced knowledge of Microsoft Outlook.
Internet Explorer, Chrome, Firefox, Edge.
Networking fundamentals (TCP/IP, DNS, VPN, routers, WiFi).
Installing and supporting PCs, printers, peripherals, routers, etc.
Smartphone and tablet configuration and administration.
Active Directory, Exchange, O365 administration a plus.
Bachelor’s degree in MIS, CS, or related field or equivalent combination of education and experience.
Certifications preferred: A+, Network+, Security+, Microsoft.
HDI certifications preferred: SCA, DST.
Skills: Excellent verbal and written communication, critical thinking, problem solving, and ability to communicate technical concepts to both technical and non-technical audiences.
Ability to work in a fast paced environment and adapt to change.
Essential Job Functions
Serve as subject matter expert for end user technologies, systems and applications.
Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
Handle setup, configuration, and support of smartphone & tablet technologies.
Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.
Coordinate physical setup and configuration of PCs, printers and other peripherals.
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
Ensure compliance with support procedures related to timing, reporting and follow through.
Work with 2nd level Compass Technology support teams to ensure that incidents are escalated properly and completed.
Provide general training on technology use for VIP associates.
Provide after-hours and weekend support for VIP and executive associates when needed.
Assist with associate relocations to new offices/cubicles.
Assist with small-scale department projects involving rollouts, deployments, and upgrades.
Provide support for office video conference, audio-visual, server & network infrastructure as needed.
Apply & EEO Compass Group is an equal opportunity employer. We are committed to treating all applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.
Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts
Paid Parental Leave
Personal Leave
Req ID: 1464724
Location: Cambridge, MA
#J-18808-Ljbffr
Job Summary
The Senior Technology Administrator position is responsible for providing computing services and support to Compass Group corporate and field associates. They are responsible for corporate office and/or field support of all technologies and applications used by Compass Group associates, which also includes VIP and executive level associates. They are the public face of the IT department and represent the user perspective in all technical operations and project activities. The Senior Technology Administrator works as a member of the Technology Support Services team and is charged to understand the goals/objectives of that team and how it supports those of the Compass Technology division.
Location
5 days on site at 65 East Cottage St, Dorchester, MA 02125
Responsibilities
Serve as subject matter expert for end user technologies, systems and applications.
Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
Handle setup, configuration, and support of smartphone & tablet technologies.
Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.
Coordinate physical setup and configuration of PCs, printers and other peripherals.
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
Ensure compliance with support procedures related to timing, reporting and follow through.
Work with 2nd level Compass Technology support teams to ensure that incidents are escalated properly and completed.
Provide general training on technology use for VIP associates.
Provide after-hours and weekend support for VIP and executive associates when needed.
Assist with associate relocations to new offices/cubicles.
Assist with small-scale department projects involving rollouts, deployments, and upgrades.
Provide support for office video conference, audio-visual, server & network infrastructure as needed.
Qualifications
Technical/end-user computing support including: Microsoft Windows, Microsoft Office, Apple operating systems.
Strong proficiency in macOS support and administration, with experience working in Mac-heavy environments.
Advanced knowledge of Microsoft Outlook.
Internet Explorer, Chrome, Firefox, Edge.
Networking fundamentals (TCP/IP, DNS, VPN, routers, WiFi).
Installing and supporting PCs, printers, peripherals, routers, etc.
Smartphone and tablet configuration and administration.
Active Directory, Exchange, O365 administration a plus.
Bachelor’s degree in MIS, CS, or related field or equivalent combination of education and experience.
Certifications preferred: A+, Network+, Security+, Microsoft.
HDI certifications preferred: SCA, DST.
Skills: Excellent verbal and written communication, critical thinking, problem solving, and ability to communicate technical concepts to both technical and non-technical audiences.
Ability to work in a fast paced environment and adapt to change.
Essential Job Functions
Serve as subject matter expert for end user technologies, systems and applications.
Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
Handle setup, configuration, and support of smartphone & tablet technologies.
Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.
Coordinate physical setup and configuration of PCs, printers and other peripherals.
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
Ensure compliance with support procedures related to timing, reporting and follow through.
Work with 2nd level Compass Technology support teams to ensure that incidents are escalated properly and completed.
Provide general training on technology use for VIP associates.
Provide after-hours and weekend support for VIP and executive associates when needed.
Assist with associate relocations to new offices/cubicles.
Assist with small-scale department projects involving rollouts, deployments, and upgrades.
Provide support for office video conference, audio-visual, server & network infrastructure as needed.
Apply & EEO Compass Group is an equal opportunity employer. We are committed to treating all applicants fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.
Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis.
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts
Paid Parental Leave
Personal Leave
Req ID: 1464724
Location: Cambridge, MA
#J-18808-Ljbffr