The Westin Dallas Downtown
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Group Sales Manager
role at
The Westin Dallas Downtown The Westin Dallas Downtown is looking for a Group Sales Manager to join our team! Previous Hotel Sales Manager experience is required. Overview
The Sales Manager will be responsible for managing group room blocks and meeting space for small to mid-sized assigned groups while supporting the team to achieve the overall success of the operations. Responsibilities
Lead the sales process for assigned groups and effectively guide customers through their event experiences. Maximize revenue opportunity for assigned customers by creating effective strategies for event revenue growth, including upsell and cross-sell opportunities. Drive results by soliciting and securing business through a proactive, consultative sales approach. Identify solutions that meet customer goals and objectives and utilize all available tools to ensure maximum event and revenue capture from assigned customer base. Thoroughly research and understand customer history and previous experiences. Understand event cost structure and incorporate into solution designs according to established profitability guidelines. Coordinate and conduct site visits, attend pre-conference planning meetings, and other planning meetings as necessary to support the customer event experience. Effectively collaborate with vendors and other departments to capture and service events. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with the hotel. Identify operational challenges associated with the group and determine how to best work with the team and customer to solve any challenges and/or develop alternative solutions. Support company initiatives, business strategies and core values. Strategic thinker, problem solver, multi-tasker, and an excellent communicator, both verbal and written. Superior time management skills with the ability to prioritize multiple projects while staying organized. Solicit feedback from the operations team to identify areas for improvement as needed to enhance the event experience. Respond in a quick, timely, friendly, professional manner. Reports to the Director of Sales & Marketing. Performs other duties as requested by management. Qualifications
At least 2 years progressive experience in hotel sales management. Marriott Hotels systems training such as CI/TY, MARSHA REQUIRED. Proficient computer software skills, preferably Word, Excel, PPT, Adobe, Google and Outlook. Knowledge of CVENT, Knowland and TravelClick applications a plus. Proven record of achieving goals and objectives. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be able to listen to, understand, and clarify concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Availability: Must be available to work days, evenings, and weekends as needed. Benefits
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. The Westin Dallas Downtown is an equal-employer opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Group Sales Manager
role at
The Westin Dallas Downtown The Westin Dallas Downtown is looking for a Group Sales Manager to join our team! Previous Hotel Sales Manager experience is required. Overview
The Sales Manager will be responsible for managing group room blocks and meeting space for small to mid-sized assigned groups while supporting the team to achieve the overall success of the operations. Responsibilities
Lead the sales process for assigned groups and effectively guide customers through their event experiences. Maximize revenue opportunity for assigned customers by creating effective strategies for event revenue growth, including upsell and cross-sell opportunities. Drive results by soliciting and securing business through a proactive, consultative sales approach. Identify solutions that meet customer goals and objectives and utilize all available tools to ensure maximum event and revenue capture from assigned customer base. Thoroughly research and understand customer history and previous experiences. Understand event cost structure and incorporate into solution designs according to established profitability guidelines. Coordinate and conduct site visits, attend pre-conference planning meetings, and other planning meetings as necessary to support the customer event experience. Effectively collaborate with vendors and other departments to capture and service events. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with the hotel. Identify operational challenges associated with the group and determine how to best work with the team and customer to solve any challenges and/or develop alternative solutions. Support company initiatives, business strategies and core values. Strategic thinker, problem solver, multi-tasker, and an excellent communicator, both verbal and written. Superior time management skills with the ability to prioritize multiple projects while staying organized. Solicit feedback from the operations team to identify areas for improvement as needed to enhance the event experience. Respond in a quick, timely, friendly, professional manner. Reports to the Director of Sales & Marketing. Performs other duties as requested by management. Qualifications
At least 2 years progressive experience in hotel sales management. Marriott Hotels systems training such as CI/TY, MARSHA REQUIRED. Proficient computer software skills, preferably Word, Excel, PPT, Adobe, Google and Outlook. Knowledge of CVENT, Knowland and TravelClick applications a plus. Proven record of achieving goals and objectives. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be able to listen to, understand, and clarify concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Availability: Must be available to work days, evenings, and weekends as needed. Benefits
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. The Westin Dallas Downtown is an equal-employer opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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