City of Sunrise FL
Salary :
$51,617.77 - $72,936.20 Annually Location :
Sunrise, FL Job Type:
Full Time Job Number:
2025-165 Department:
FINANCE AND ADMINISTRATIVE SERVICES Division:
PUBLIC SERVICE Opening Date:
08/08/2025 Closing Date:
10/8/2025 11:59 PM Eastern Bargaining Unit:
FOPA
Description NATURE OF WORK This classification involves supervisory and cashier work related to the maintenance of customer accounts for City gas, water, and/or sewer services. An employee in this position oversees assigned employees; answers inquiries; furnishes information; opens/closes accounts; refers work orders for repairs; transfers accounts; responds to complaints; balances deposits; handles non-cash payments and night drop payments; and opens/locks office doors. This position also notifies customers on service disconnections; maintains related records; and ensures coverage among offices. Examples of Duties ESSENTIAL JOB FUNCTIONS
Supervises and assists assigned employees with the completion of projects and tasks. Assists customers in opening new utility accounts; provides detailed information regarding deposits for new utility accounts and account transfers of service Opens and closes online utility accounts within the City's utility billing system. Receives requests to disconnect water and gas service; explains appropriate procedure in disconnecting or holding service for new party move-ins; and enters appropriate service orders to field crews using on-line service order system. Resolves complaints regarding high water or gas bills; responds to inquiries on nonpayment of bills. Receives and refers reports of low water pressure or water quality problems. Dispatches requests for service for water/gas leaks and damaged gas/water meters. Receives and refers requests to turn on gas or water service after regular hours. Opens and distributes mail; completes and mails payment receipts; and posts records of requests for new service, disconnects, and other changes for reporting purposes. Processes incoming customer utility payments and deposits; balances payment and deposit receipts; and submits balanced customer receipts to supervisor for review and posting. Handles night drop payments; ensures cash is on hand; and balances cash box. Prepares bank deposits for Armored Car pickups. Opens and locks doors. Enters field service orders into the City's online service order system. Prepares, issues, and processes utility account billing adjustments. Travels among offices in order to ensure adequate staffing of customer service and payment processing operations. Maintains related records. Performs specialized billing work and special projects. Processes title checks and foreclosure paperwork as it relates to utility payments. Supervises, schedules, motivates, and counsels employees; provides training and assistance to new employees. Translates information to/from Spanish as needed. Performs related work as required. Requirements EDUCATION
Graduation from an accredited high school or possession of a GED equivalency diploma. EXPERIENCE
Basic fulltime experience in customer service/clerical work AND as a cashier. Basic supervisory experience in a customer service operation, or responsible experience in a computerized billing operation. Tyler Munis experience preferred. Fluency in Spanish highly desirable. PHYSICAL REQUIREMENTS Physical: Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. Descending and climbing stairways and extended periods of standing may be required throughout the workday.
Work Environment:
Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions.
Sensory:
Must have the ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing.
Supplemental Information KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of utility rules and regulations pertaining to customer service. Knowledge of Utility and Gas Department credit procedures, billing practices, and charges for service. Knowledge of departmental procedures in the receipt and recording of cash and non-cash payment and deposit transactions. Knowledge of business English, spelling and arithmetic. Knowledge of office practices, procedures and equipment. Knowledge of principles and practices of effective public relations. Knowledge of principles and methods of record maintenance. Ability to deliver superior customer service by effectively dealing with utility customers by telephone and in-person. Ability to effectively supervise, direct, motivate, and counsel subordinate employees. Ability to maintain clerical records according to department requirements. Ability to perform repetitive payment transactions accurately and with speed. Ability to make rapid and accurate arithmetic computations. Ability to balance and reconcile payment receipts quickly and accurately, and to assist subordinate employees in balancing their payment ledgers. Skill in the operation of computer equipment and proficiency in Word and Excel. Ability to plan and organize workload to achieve stated objectives in a timely, efficient, and effective manner. Ability to communicate effectively and persuasively, both verbally and in writing. Ability to establish and maintain effective working relationships with management, supervisors, subordinates, other agencies, community leaders and the general public. Ability to withstand pressure of competing priorities and varied responsibilities and work efficiently and effectively to develop win-win solutions. Ability to evaluate the impact of alternative courses of action and evaluate circumstances of an innovative, new or unprecedented nature.
BENEFITS PACKAGE SUMMARY GENERAL EMPLOYEE HIRED ON OR AFTER 10/01/23
City-Paid Medical Benefits: • Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage. • Life Insurance: $30,000 • Accidental Death & Dismemberment (AD&D): $10,000 • Employee Assistance Program (EAP) through Cigna Behavioral
Retirement: • Employee Contribution = 8% • Vesting = 10 Years • Normal Retirement Benefit = 2.5% of pensionable earnings for each year of creditable service • Average Final Compensation (AFC) = 3 best consecutive earning years • Maximum Benefit = 80% of AFC, not to exceed $80,000. • Normal Retirement = Age 62 and ten (10) years of creditable service • Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age • 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement • Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum • DROP Interest Rate = 4%, compounded annually
Longevity: Based on successful completion of full-time, continuous service with the City, employee shall receive the following: Years of Creditable Service Longevity Benefit* 10 Years 2.5% 15 Years 2.5% 20 Years 5.0% * Longevity Benefit calculated on employee's base rate of pay
Paid Holidays: Employees receive the following City-paid holidays: • New Year's Day • Martin Luther King Day • Memorial Day • Juneteenth • 4th of July, Independence Day • Labor Day • Veterans' Day • Thanksgiving Day • Friday after Thanksgiving • Christmas Day
Annual Leave: Annual leave may be taken as earned after completion of (90) calendar days. Maximum accumulation each fiscal year is 290 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows: Completed Months of Service
Total Hours Accrued Annually Up to and including first 60 months 96 hours/12 Days Greater than 60 months through 120 months 136 hours/17 Days Greater than 120 months through 204 months 176 hours/22 Days Greater than 204 months 216 hours/27 Days
Annual Leave Cash Out: Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.
Floating Holidays: Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year. Perfect Attendance: For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive fourteen (14) hours of annual leave credited for each applicable consecutive earning period.
Sick Leave: Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and unlimited accrual. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty-five percent (25%) of the employee's current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.
Sick Leave Conversion: After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty-eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following: A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.
Bereavement: Qualifying City-paid Bereavement Leave as follows: • In State = Up to 3 Days • Out of State = Up to 5 Days
Tuition Reimbursement: After one (1) year of full-time employment • 100% reimbursement for a grade of A or B • 50% reimbursement for a grade of C • $250 books/lab reimbursement per semester
Credit Union: We Florida Financial Bank & Credit Union - 8890 NW 44th Street, Sunrise, FL. 33351
Optional Voluntary Benefits (paid by the employee): • Single or Family Dental Insurance Coverage • Single or Family Vision Insurance Coverage • Accident Advantage • Life Insurance Coverage • AD&D • Short Term Disability • Critical Care Protection • Cancer Protection Assurance • MissionSquare Retirement Compensation Programs o 457 Deferred Compensation Plan o 401(a) Governmental Purchase Plan: Newly hired 01
Please describe your highest level of education completed. PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)
No High School/GED High School/GED Some College Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree
02
Please describe how many years of experience you possess in customer service/clerical work AND as a cashier.
No Experience Inexperienced (Less than 6 months) Basic (6 months - 1 year) Reasonable (1 - 3 years) Considerable (4 - 6 years) Extensive (7 - 9 years) Broad (10+ years)
03
Do you possess basic supervisory experience in a customer service operation, or responsible experience in a computerized billing operation?
Yes No
04
Do you have experience using Tyler Munis software?
Yes No
Required Question
$51,617.77 - $72,936.20 Annually Location :
Sunrise, FL Job Type:
Full Time Job Number:
2025-165 Department:
FINANCE AND ADMINISTRATIVE SERVICES Division:
PUBLIC SERVICE Opening Date:
08/08/2025 Closing Date:
10/8/2025 11:59 PM Eastern Bargaining Unit:
FOPA
Description NATURE OF WORK This classification involves supervisory and cashier work related to the maintenance of customer accounts for City gas, water, and/or sewer services. An employee in this position oversees assigned employees; answers inquiries; furnishes information; opens/closes accounts; refers work orders for repairs; transfers accounts; responds to complaints; balances deposits; handles non-cash payments and night drop payments; and opens/locks office doors. This position also notifies customers on service disconnections; maintains related records; and ensures coverage among offices. Examples of Duties ESSENTIAL JOB FUNCTIONS
Supervises and assists assigned employees with the completion of projects and tasks. Assists customers in opening new utility accounts; provides detailed information regarding deposits for new utility accounts and account transfers of service Opens and closes online utility accounts within the City's utility billing system. Receives requests to disconnect water and gas service; explains appropriate procedure in disconnecting or holding service for new party move-ins; and enters appropriate service orders to field crews using on-line service order system. Resolves complaints regarding high water or gas bills; responds to inquiries on nonpayment of bills. Receives and refers reports of low water pressure or water quality problems. Dispatches requests for service for water/gas leaks and damaged gas/water meters. Receives and refers requests to turn on gas or water service after regular hours. Opens and distributes mail; completes and mails payment receipts; and posts records of requests for new service, disconnects, and other changes for reporting purposes. Processes incoming customer utility payments and deposits; balances payment and deposit receipts; and submits balanced customer receipts to supervisor for review and posting. Handles night drop payments; ensures cash is on hand; and balances cash box. Prepares bank deposits for Armored Car pickups. Opens and locks doors. Enters field service orders into the City's online service order system. Prepares, issues, and processes utility account billing adjustments. Travels among offices in order to ensure adequate staffing of customer service and payment processing operations. Maintains related records. Performs specialized billing work and special projects. Processes title checks and foreclosure paperwork as it relates to utility payments. Supervises, schedules, motivates, and counsels employees; provides training and assistance to new employees. Translates information to/from Spanish as needed. Performs related work as required. Requirements EDUCATION
Graduation from an accredited high school or possession of a GED equivalency diploma. EXPERIENCE
Basic fulltime experience in customer service/clerical work AND as a cashier. Basic supervisory experience in a customer service operation, or responsible experience in a computerized billing operation. Tyler Munis experience preferred. Fluency in Spanish highly desirable. PHYSICAL REQUIREMENTS Physical: Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. Descending and climbing stairways and extended periods of standing may be required throughout the workday.
Work Environment:
Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions.
Sensory:
Must have the ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing.
Supplemental Information KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of utility rules and regulations pertaining to customer service. Knowledge of Utility and Gas Department credit procedures, billing practices, and charges for service. Knowledge of departmental procedures in the receipt and recording of cash and non-cash payment and deposit transactions. Knowledge of business English, spelling and arithmetic. Knowledge of office practices, procedures and equipment. Knowledge of principles and practices of effective public relations. Knowledge of principles and methods of record maintenance. Ability to deliver superior customer service by effectively dealing with utility customers by telephone and in-person. Ability to effectively supervise, direct, motivate, and counsel subordinate employees. Ability to maintain clerical records according to department requirements. Ability to perform repetitive payment transactions accurately and with speed. Ability to make rapid and accurate arithmetic computations. Ability to balance and reconcile payment receipts quickly and accurately, and to assist subordinate employees in balancing their payment ledgers. Skill in the operation of computer equipment and proficiency in Word and Excel. Ability to plan and organize workload to achieve stated objectives in a timely, efficient, and effective manner. Ability to communicate effectively and persuasively, both verbally and in writing. Ability to establish and maintain effective working relationships with management, supervisors, subordinates, other agencies, community leaders and the general public. Ability to withstand pressure of competing priorities and varied responsibilities and work efficiently and effectively to develop win-win solutions. Ability to evaluate the impact of alternative courses of action and evaluate circumstances of an innovative, new or unprecedented nature.
BENEFITS PACKAGE SUMMARY GENERAL EMPLOYEE HIRED ON OR AFTER 10/01/23
City-Paid Medical Benefits: • Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage. • Life Insurance: $30,000 • Accidental Death & Dismemberment (AD&D): $10,000 • Employee Assistance Program (EAP) through Cigna Behavioral
Retirement: • Employee Contribution = 8% • Vesting = 10 Years • Normal Retirement Benefit = 2.5% of pensionable earnings for each year of creditable service • Average Final Compensation (AFC) = 3 best consecutive earning years • Maximum Benefit = 80% of AFC, not to exceed $80,000. • Normal Retirement = Age 62 and ten (10) years of creditable service • Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age • 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement • Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum • DROP Interest Rate = 4%, compounded annually
Longevity: Based on successful completion of full-time, continuous service with the City, employee shall receive the following: Years of Creditable Service Longevity Benefit* 10 Years 2.5% 15 Years 2.5% 20 Years 5.0% * Longevity Benefit calculated on employee's base rate of pay
Paid Holidays: Employees receive the following City-paid holidays: • New Year's Day • Martin Luther King Day • Memorial Day • Juneteenth • 4th of July, Independence Day • Labor Day • Veterans' Day • Thanksgiving Day • Friday after Thanksgiving • Christmas Day
Annual Leave: Annual leave may be taken as earned after completion of (90) calendar days. Maximum accumulation each fiscal year is 290 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows: Completed Months of Service
Total Hours Accrued Annually Up to and including first 60 months 96 hours/12 Days Greater than 60 months through 120 months 136 hours/17 Days Greater than 120 months through 204 months 176 hours/22 Days Greater than 204 months 216 hours/27 Days
Annual Leave Cash Out: Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.
Floating Holidays: Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year. Perfect Attendance: For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive fourteen (14) hours of annual leave credited for each applicable consecutive earning period.
Sick Leave: Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and unlimited accrual. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty-five percent (25%) of the employee's current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee's current rate of pay at the time of retirement.
Sick Leave Conversion: After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty-eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following: A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.
Bereavement: Qualifying City-paid Bereavement Leave as follows: • In State = Up to 3 Days • Out of State = Up to 5 Days
Tuition Reimbursement: After one (1) year of full-time employment • 100% reimbursement for a grade of A or B • 50% reimbursement for a grade of C • $250 books/lab reimbursement per semester
Credit Union: We Florida Financial Bank & Credit Union - 8890 NW 44th Street, Sunrise, FL. 33351
Optional Voluntary Benefits (paid by the employee): • Single or Family Dental Insurance Coverage • Single or Family Vision Insurance Coverage • Accident Advantage • Life Insurance Coverage • AD&D • Short Term Disability • Critical Care Protection • Cancer Protection Assurance • MissionSquare Retirement Compensation Programs o 457 Deferred Compensation Plan o 401(a) Governmental Purchase Plan: Newly hired 01
Please describe your highest level of education completed. PROOF OF THE HIGHEST LEVEL OF COMPLETED EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)
No High School/GED High School/GED Some College Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree
02
Please describe how many years of experience you possess in customer service/clerical work AND as a cashier.
No Experience Inexperienced (Less than 6 months) Basic (6 months - 1 year) Reasonable (1 - 3 years) Considerable (4 - 6 years) Extensive (7 - 9 years) Broad (10+ years)
03
Do you possess basic supervisory experience in a customer service operation, or responsible experience in a computerized billing operation?
Yes No
04
Do you have experience using Tyler Munis software?
Yes No
Required Question