Gold Key | PHR
Managing Director , Hilton Norfolk THE MAIN
Gold Key | PHR, Norfolk, Virginia, United States, 23500
Overview
Gold Key|PHR Hotels and Resorts is seeking a Managing Director for The Main - Norfolk’s Premier Destination for Business, Dining & Luxury and the Epicenter of Downtown Norfolk. The Main
is a vibrant hub that seamlessly blends luxury hospitality, world-class dining, and dynamic meeting spaces. Whether you're planning a corporate event, weekend getaway, or night out, The Main offers an unmatched experience in a modern, sophisticated setting. The 300-award winning Hilton Hotel features accommodations and panoramic views of the Elizabeth River. Dine at one of three signature restaurants and the top 1, 2, and 3 restaurants on Trip Advisor for 3 years running: Saltine, serving fresh coastal cuisine; VARIA, a modern Italian trattoria and wine lounge; or Grain, Norfolk’s only rooftop beer garden with sweeping skyline views and an eclectic vibe. The Main’s state-of-the-art conference and event facilities are designed to impress, with over 100,000 square feet of versatile space. Designed, built and operated by Gold Key Hotels and Resorts, ownership is committed to Pride of Ownership and Asset Preservation, and it shows in the Asset’s guest feedback, the like-new condition of the Asset, and the solid Team. Role
The Managing Director reports to the COO. Managing Director fosters a culture of accountability for the Hotel General Managers and their leadership teams to lead people and manage process through the Gold Key |PHR Operating Plan platform. Performance accountability for the Managing Director is measured in five primary areas – Financial, Guest Experience, Asset to Standard, Operating Plan Compliance and Associate Engagement – with the following metrics used to assess results: Net Earnings to Budget Accuracy of Expense Forecasts – Payroll and Line-Item Expenses Operating Plan Scorecard and Audit Results Revinate Results Brand Quality Performance PHR COO QA Performance Associate Retention/Turnover Results Annual Associate Engagement Survey Results RFR Plan Executed On Time and On Budget Responsibilities
Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction. Hire, retain and mentor an E.C. Team to establish successful operation of both the Food & Beverage and Room Division Ensure responsible financial management of The Main at all times. Work with Director of Finance to develop annual business plans and budgets, to accurately forecast financial performance and to deliver financial results in accordance with those budgets. Ensure that The Main is properly maintained and protected; this is accomplished by completing room and public area inspections per the Company’s QA program, ensuring Asset standards meet or exceed Brand standards, and initiating corrective action as necessary. Ensure all Human Resource practices and policies are adhered to at properties with the Director of Human Resources to include recruitment, employment matters, training, etc. Drive guest satisfaction by maintaining service quality standards; this is accomplished by completing regular property inspections, ensuring completion of Brand and Company training programs, and initiating corrective action as necessary. Communicate punctually and proactively with COO on Business Plans, hotel performance, key leadership changes, major asset issues and any other significant concerns (e.g. storm preparedness efforts). Provide regular and effective updates to the COO on the performance of the assets and Cavalier Complex leadership during weekly 1-1 meetings as well as participation in the standing corporate meeting structure. Assess each operation's compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from property visits and follow up to ensure that action items are promptly and effectively addressed. Work collaboratively with colleagues in Corporate Support disciplines such as Accounting, Revenue Management and IT to maximize the performance of the property. Critically analyze all metrics (including but not limited to financial reports, Quality Assurance Inspections, Financial Audits, and Associate Turnover), assess actual performance to defined benchmarks, identify variances and initiate corrective action. Set annual sales quotas and selling activities with the Director of Sales and Marketing. Monitor performance to defined goals, provide regular feedback to improve selling effectiveness and bookings. Drive topline results by working closely with the Director of Sales and Marketing and the agency for restaurant marketing, group sales leads and gap fulfillment in the transient segment. Ensure that SSI is documented and maintained for each asset, making recommendations to COO on all material changes. Partner with Director of Engineering to develop and execute Reserve for Replacement (RFR) plans. Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan. Ensure proper MOD Coverage at each property. Prerequisites
Five plus years’ experience as a General Manager in a full-service branded Upper or Upper Upscale hotels Experience in management role is convention hotel with more than 35,000 square feet of meeting space. Prior career progression through Food & Beverage preferred. Willing to relocate and be part of the community Seniority level
Mid-Senior level Employment type
Full-time Job function
Management, Strategy/Planning, and Quality Assurance Industries
Food and Beverage Services Hospitality Hotels and Motels
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Gold Key|PHR Hotels and Resorts is seeking a Managing Director for The Main - Norfolk’s Premier Destination for Business, Dining & Luxury and the Epicenter of Downtown Norfolk. The Main
is a vibrant hub that seamlessly blends luxury hospitality, world-class dining, and dynamic meeting spaces. Whether you're planning a corporate event, weekend getaway, or night out, The Main offers an unmatched experience in a modern, sophisticated setting. The 300-award winning Hilton Hotel features accommodations and panoramic views of the Elizabeth River. Dine at one of three signature restaurants and the top 1, 2, and 3 restaurants on Trip Advisor for 3 years running: Saltine, serving fresh coastal cuisine; VARIA, a modern Italian trattoria and wine lounge; or Grain, Norfolk’s only rooftop beer garden with sweeping skyline views and an eclectic vibe. The Main’s state-of-the-art conference and event facilities are designed to impress, with over 100,000 square feet of versatile space. Designed, built and operated by Gold Key Hotels and Resorts, ownership is committed to Pride of Ownership and Asset Preservation, and it shows in the Asset’s guest feedback, the like-new condition of the Asset, and the solid Team. Role
The Managing Director reports to the COO. Managing Director fosters a culture of accountability for the Hotel General Managers and their leadership teams to lead people and manage process through the Gold Key |PHR Operating Plan platform. Performance accountability for the Managing Director is measured in five primary areas – Financial, Guest Experience, Asset to Standard, Operating Plan Compliance and Associate Engagement – with the following metrics used to assess results: Net Earnings to Budget Accuracy of Expense Forecasts – Payroll and Line-Item Expenses Operating Plan Scorecard and Audit Results Revinate Results Brand Quality Performance PHR COO QA Performance Associate Retention/Turnover Results Annual Associate Engagement Survey Results RFR Plan Executed On Time and On Budget Responsibilities
Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction. Hire, retain and mentor an E.C. Team to establish successful operation of both the Food & Beverage and Room Division Ensure responsible financial management of The Main at all times. Work with Director of Finance to develop annual business plans and budgets, to accurately forecast financial performance and to deliver financial results in accordance with those budgets. Ensure that The Main is properly maintained and protected; this is accomplished by completing room and public area inspections per the Company’s QA program, ensuring Asset standards meet or exceed Brand standards, and initiating corrective action as necessary. Ensure all Human Resource practices and policies are adhered to at properties with the Director of Human Resources to include recruitment, employment matters, training, etc. Drive guest satisfaction by maintaining service quality standards; this is accomplished by completing regular property inspections, ensuring completion of Brand and Company training programs, and initiating corrective action as necessary. Communicate punctually and proactively with COO on Business Plans, hotel performance, key leadership changes, major asset issues and any other significant concerns (e.g. storm preparedness efforts). Provide regular and effective updates to the COO on the performance of the assets and Cavalier Complex leadership during weekly 1-1 meetings as well as participation in the standing corporate meeting structure. Assess each operation's compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from property visits and follow up to ensure that action items are promptly and effectively addressed. Work collaboratively with colleagues in Corporate Support disciplines such as Accounting, Revenue Management and IT to maximize the performance of the property. Critically analyze all metrics (including but not limited to financial reports, Quality Assurance Inspections, Financial Audits, and Associate Turnover), assess actual performance to defined benchmarks, identify variances and initiate corrective action. Set annual sales quotas and selling activities with the Director of Sales and Marketing. Monitor performance to defined goals, provide regular feedback to improve selling effectiveness and bookings. Drive topline results by working closely with the Director of Sales and Marketing and the agency for restaurant marketing, group sales leads and gap fulfillment in the transient segment. Ensure that SSI is documented and maintained for each asset, making recommendations to COO on all material changes. Partner with Director of Engineering to develop and execute Reserve for Replacement (RFR) plans. Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan. Ensure proper MOD Coverage at each property. Prerequisites
Five plus years’ experience as a General Manager in a full-service branded Upper or Upper Upscale hotels Experience in management role is convention hotel with more than 35,000 square feet of meeting space. Prior career progression through Food & Beverage preferred. Willing to relocate and be part of the community Seniority level
Mid-Senior level Employment type
Full-time Job function
Management, Strategy/Planning, and Quality Assurance Industries
Food and Beverage Services Hospitality Hotels and Motels
#J-18808-Ljbffr