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Nash County, NC

Income Maintenance Caseworker I - Economic Benefits

Nash County, NC, Nashville, North Carolina, United States, 27856

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Salary :

$39,037.00 - $62,865.00 Annually Location :

Nashville, NC Job Type:

Full Time Job Number:

2025-00095 Department:

Department of Social Services Opening Date:

10/06/2025 Closing Date:

Continuous

General Statement of Duties

Income Maintenance and NC Fast experience or certification preferred. Requires knowledge of Excel and Word.

The primary purpose of this Income Maintenance Caseworker I position is to assist with the following duties half time between FCMA and Adult Medicaid. The Income Maintenance Caseworker I will assist with the completion of returned mail, returned Medicaid cards, address changes, provider changes, daily completion of the County Transfer, SDX Without Owner, and SDX Exception work queue, weekly completion of Bendex and SDX Data Exchange Reports, weekly completion of the NCTRACKS & SSN/SSA Verification Report, COVID 19 report, SSI Term report, quarterly completion of the Interstate and VA Match Report, monthly completion of the Death Match Report, daily assignment of Mail-In Applications, backup as needed for completion of FRR's and re-certifications for Adult & FCMA Medicaid and backup phone call rotation during extended absences of Income Maintenance Caseworker II's. The assigned duties are to be completed for FCMA & Adult Medicaid recipients in a timely manner in accordance with the FCMA, Adult Medicaid, & Integrated manual, Federal and State rules and regulations. The caseworker will also utilize the training material presented for each program. This worker will make sure all information completed is documented, scanned, and keyed into NC FAST when applicable. This position is from 8:00 A.M. until 5:00 P.M., Monday through Friday. Essential Duties and Tasks Essential Duties This worker will assist FMCA & Adult Medicaid caseworkers with returned Medicaid cards, returned mail and address changes. This includes logging all returned cards, documenting the outcome within NCFAST and shared drive, remailing cards if address is known, requesting contact by client if unable to reach or new address is not listed, updating case to correct address, and notifying worker of any needed actions.

Assist FCMA & Adult Medicaid caseworkers with provider changes. This includes documenting the updated provider within NCFAST and entering Managed Care evidence.

Assist FCMA, Adult Medicaid Supervisors and Income Maintenance Caseworker II's with the daily completion of the County Transfer Work Queue. This includes clearing all tasks, making certain benefits are reading correct in benefit history, ensure cases are not on hold, resolving evidence in edit if applicable, changing ownership to the appropriate worker for each department and printing copies of the report for each Supervisor.

Assist FCMA & Adult Medicaid Supervisor with the daily completion of the SDX Without Owner and Exception Work Queue. This includes printing and assigning ownership of the tasks listed within the SDX Without Owner Work Queue to the appropriate worker for each department. This worker will also resolve the daily tasks listed in the SDX Exception Work Queue as instructed by the Job Aid.

Assist FCMA & Adult Medicaid Caseworkers with the weekly completion of various reports, to include the Bendex & SDX Data Exchange printouts, the NCTRACKS & SSN/SSA Verification Report, and pulling and resolving the Recipient on Review report.

Assist FCMA & Adult Medicaid Caseworkers with the quarterly completion of the Interstate, and VA Match Report. This includes checking NCFAST for correct entries, requesting verifications from other States, scanning of reports, and forwarding reports to workers for any needed cases actions.

Assist FCMA & Adult Medicaid Caseworkers with the monthly completion of the Death Match Report, the COVID 19 report and the SSI Term report, to include all duties associated with pulling and completing these reports.

Assist FCMA & Adult Medicaid Caseworkers as backup for the completion of FRR's as needed. This includes reviewing the FRR log for matches, if not noted on the log checking NCFAST to determine if the information listed is verified. Noting the findings on the FRR, logging the information on the FRR log and documenting the information within NCFAST as allowed by policy. If additional verifications are needed worker will forward information to the appropriate party and forward the requested information to the appropriate worker of each department.

Assist FCMA & Adult Medicaid Caseworkers as backup to phone call rotation during extended absences of Income Maintenance Caseworker II's. This includes receiving, logging, and resolving phone calls.

Assist FCMA and Adult Medicaid Caseworkers in closing old/inactive Income Support and Insurance Affordability cases, including inactive PDCs, assist in merging cases by putting all household members on same insurance affordability and, when allowable, same PDC.

Applications and Recertifications Assist FCMA & Adult Medicaid caseworkers in keying incoming paper applications, assigning incoming online applications and completing their monthly re-certifications when needed. This includes when applicable, running AVS & OVS, completing Register of Deed and Property Search verifications for each case to be reviewed, assisting caseworkers in obtaining additional information necessary to complete the review by mailing third party request or making phone calls. Assist Adult Medicaid daily with the logging and assignment of Adult Medicaid applications to caseworkers.

Other Duties as Assigned Employee will be expected to work in emergency shelters and/or perform related disaster tasks and perform other reasonable tasks requested by your immediate supervisor, administrator, deputy director or director. Other Work Characteristics

Calculators, copiers, personal computer, telephone, fax machine, Audio visual equipment and other office equipment will be used in the performance of the duties of this position. Worker in this position must have access to the Eligibility Information system, NC FAST, Register of Deed, Property Search, ACTS, Work Number, OLV, Department of Motor Vehicles, Social Security and Employment Security System. Included in materials used in work are assigned work queues, shared drives, re-certification reports, Death Match Report, NCTRACKS, Adult Medicaid & FCMA Manual, Integrated Manual, Administrative letters, Change Notices, as well as other verbal and written instructions. The responsibility of this caseworker position must be accurate and exact as well as timely to avoid delay in benefits and ineligible participation. Close visual attention is needed in every phase of the job since reading, writing and using machines make up the duties. Intense mental concentration must be maintained not to make errors, which could have a negative impact on the applicants/recipients and county. Precise attention to detail and accuracy is important. The ability to read and interpret policy is required. Adhere to confidentiality rules enforced by the agency. Desirable Education and Experience

Graduate from an accredited Associate Degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum. Graduate from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an Income Maintenance program (preferred Medicaid). Graduate from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Valid North Carolina Driver's License

INSURANCE PROGRAMS

Group Health Insurance

Nash County provides full time and part-time benefit eligible employees working 30 plus hours per week with Health Insurance coverage with the North Carolina State Health Plan

Included in each selection is:

Preventative Care Coverage Prescription Coverage Chiropractic Coverage Health Insurance may become effective for employees the first day of the month following employment. Group Dental Insurance Nash County provides full-time and part-time regular employees working 30 plus hours per week. Dental Insurance becomes effective for employees the first day of the month following the 30th day of employment. Group Life Insurance

Nash County provides term Life Insurance for full-time and part-time regular employees working 30 or more hours per week.

Life insurance is paid for you by Nash County and pays your beneficiary one time your annual salary not to exceed $200,000 in the event of your death. Accidental death and dismemberment coverage is also provided.

Life Insurance becomes effective the first day of the month following 30 days of employment. Voluntary supplemental term life insurance coverage for you, your spouse or your dependent children is also available - please see the Human Resources Department for more details.

Short Term Disability Insurance

Nash County provides active full-time regular employees working 30 plus hours per week the option to purchase Short Term Disability Insurance.

Short Term Disability Insurance may cover up to 70% of an employee's monthly salary with a maximum of $2,000 per month, in the event of an injury or illness, for up to 13 weeks. FINANCIAL PROGRAMS Retirement

Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.

NC401(k)

The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.

457 Deferred Compensation

The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.

Special Separation Allowance

The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.

125 Flexible Benefit Plan

Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.

Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses. Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses. Direct Deposit

Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

Credit Union

Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as spouse, children, stepchildren, brothers, sisters, and parents can all become members.

Employees of both the Departments of Social Services and Public Health are eligible to join the State Employees Credit Union. LEAVE PROGRAMS Vacation Leave

For regular full-time County employees, vacation leave accrues based on length of service. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.

Sick Leave

For regular full-time County employees, sick leave accrues at 8.0 hours per month. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.

Holidays

The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year. The following holidays are observed:

New Year's Day, Martin Luther King, Jr. Day, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and the day after, and Three (3) days at Christmas.

Military Leave

Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year. Active Duty - Reserves and National Guard - Ten paid workdays upon activation.

Civil Leave

Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.

Family Medical Leave Act

Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee. OTHER PROGRAMS Employee Assistance Program (EAP)

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

Wellness Center and Telemedicine

We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees.

All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.

NOTICE OF PRIVACY PRACTICES

The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time.

Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.

Nash County is an Equal Opportunity Employer/Provider

In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

1. mail: U.S. Department of Agriculture

Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW Washington, D.C. 20250-9410; 2. fax: (202) 690-7442; or 3. email: program.intake@usda.gov

USDA is an equal opportunity provider, employer, and lender. 01

Which best describes your level of education?

No GED and no High School Diploma GED or High School Diploma Some college Associates Degree Bachelor's Degree Master's Degree Doctorate's Degree

02

How many years experience as an Income Maintenance Caseworker?

No experience 2 - 23 months 2 years - 5 years 5+ years

03

Please indicate your level of experience using Microsoft Excel.

No experience Beginner Intermediate Advanced

04

Please indicate your level of experience using Microsoft Word.

No experience Beginner Intermediate Advanced

05

How many years of office/clerical experience do you have?

None 0 - 2 years 2 - 5 years 5+ years

06

Do you have driver's license valid in the State of North Carolina?

Yes No

07

If you have NC Fast experience, approximately how many years of experience do you have working in the software?

0 - 1yr 1yr - 2yrs 2yrs - 3yrs 3yrs - 5yrs 5yrs+

08

Employees are expected to work in emergency shelters and/or perform disaster related tasks.

Accept Decline

09

Your application must illustrate all relevant education and experience you have acquired in the last 10 years, to include any gaps you have had between employment (gaps in employment MUST be documented under the work experience section of the application). Failure to complete the "Work Experience" & "Education" sections of the application may result in your application not being considered. A resume will not be considered in determining your qualification for this position.

I have read and complied with the above statement I have not read this information

Required Question