Goodshuffle
Join to apply for the
Customer Success Manager
role at
Goodshuffle Join to apply for the
Customer Success Manager
role at
Goodshuffle About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support. About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.
About The Role
As a
Customer Success Manager (CSM)
at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.
This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Responsibilities
Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle Lead training and education sessions to ensure a smooth and successful journey for customers Monitor customer health and usage, proactively reaching out to keep customers engaged and successful Educate customers on new features, best practices, and time-saving workflows Serve as the primary point of contact for questions, feedback, and troubleshooting Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools Contribute to team processes and knowledge-sharing as we scale
Requirements
3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role Excellent written and verbal communication skills Strong organizational skills with attention to detail and follow-through A genuine desire to help others succeed and a proactive approach to problem-solving Ability to manage multiple accounts and priorities in a fast-paced environment Comfort with technology and a desire to learn new tools and features Team-oriented, feedback-friendly, and eager to grow
Nice-to-Haves
Experience working with small business customers or in the events industry Familiarity with tools like Intercom, HubSpot, FullStory and Confluence Exposure to onboarding or training customers
What We Offer
Competitive salary and benefits Hybrid work environment Strong feedback culture with mentorship and growth opportunities A passionate, tight-knit team focused on innovation and impact A chance to make a real difference for small business owners in the events world
If you love helping customers thrive and want to grow your career in Customer Success, we’d love to hear from you. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Goodshuffle by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Arlington, VA $52,400.00-$112,000.00 1 week ago Bethesda, MD $70,000.00-$80,000.00 6 days ago McLean, VA $126,100.00-$224,100.00 5 days ago Customer Success Manager - US Public Sector
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Maryland, United States $82,000.00-$124,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Success Manager
role at
Goodshuffle Join to apply for the
Customer Success Manager
role at
Goodshuffle About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support. About Goodshuffle
At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.
About The Role
As a
Customer Success Manager (CSM)
at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.
This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Responsibilities
Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle Lead training and education sessions to ensure a smooth and successful journey for customers Monitor customer health and usage, proactively reaching out to keep customers engaged and successful Educate customers on new features, best practices, and time-saving workflows Serve as the primary point of contact for questions, feedback, and troubleshooting Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools Contribute to team processes and knowledge-sharing as we scale
Requirements
3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role Excellent written and verbal communication skills Strong organizational skills with attention to detail and follow-through A genuine desire to help others succeed and a proactive approach to problem-solving Ability to manage multiple accounts and priorities in a fast-paced environment Comfort with technology and a desire to learn new tools and features Team-oriented, feedback-friendly, and eager to grow
Nice-to-Haves
Experience working with small business customers or in the events industry Familiarity with tools like Intercom, HubSpot, FullStory and Confluence Exposure to onboarding or training customers
What We Offer
Competitive salary and benefits Hybrid work environment Strong feedback culture with mentorship and growth opportunities A passionate, tight-knit team focused on innovation and impact A chance to make a real difference for small business owners in the events world
If you love helping customers thrive and want to grow your career in Customer Success, we’d love to hear from you. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Goodshuffle by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Arlington, VA $52,400.00-$112,000.00 1 week ago Bethesda, MD $70,000.00-$80,000.00 6 days ago McLean, VA $126,100.00-$224,100.00 5 days ago Customer Success Manager - US Public Sector
Bethesda, MD $70,896.00-$111,408.00 2 weeks ago Arlington, VA $72,000.00-$154,000.00 3 weeks ago Customer Success - Enterprise Engagement Manager
Senior Customer Success Manager , Consumables
Associate Customer Success Manager (DC, MD, VA)
Washington, DC $75,000.00-$85,000.00 4 hours ago Customer Success Executive-Public Sector
Customer Success Executive- Public Sector
Customer Success Manager - Public Sector
Washington, DC $116,000.00-$148,000.00 1 week ago Herndon, VA $80,000.00-$90,000.00 19 hours ago Customer Success Manager - Public Sector
Washington, DC $52,000.00-$52,000.00 6 days ago Manager, Customer Success, Consumables, Household Essentials
Customer Success Manager, Global and Large Law
Customer Success Manager, Amazon Robotics, Fulfillment
Customer Success Manager - Public Sector
Senior Manager, Customer Success Digital Transformation
Washington, DC $138,200.00-$223,630.00 5 days ago Senior Customer Success Manager - Strategic Team
Washington, DC $82,000.00-$124,000.00 2 weeks ago Sr Customer Success Mgr, Strategic Account Services
Senior Customer Success Manager - Strategic Team
Maryland, United States $82,000.00-$124,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr