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Hospitality Online

General Manager

Hospitality Online, Florida, New York, United States

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The

General Manager

of our hotel is a dynamic, hands-on leader responsible for the successful operation of all hotel departments. This role is accountable for driving revenue growth, optimizing profitability, delivering exceptional guest service, and fostering a culture of associate engagement and operational excellence.Reporting directly to the corporate leadershipteam, the General Manager must demonstrate strong business acumen, strategic thinking, and the ability to lead and inspire teams while executing on both short-and long-term goals.You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours." We’re looking for a dedicated General Manager to lead our newly renovated award-winning Holiday Inn Express in Port St. Lucie, Florida. Beautifully maintained and honored with multiple accolades, including the Torchbearer Award by IHG, this property is a consistent leader in its market. Its prime location near the NY Mets spring training stadium and other key demand drivers makes it an exciting place to work and lead. If you’re a hospitality professional who values both excellence and community, this is a chance to guide a high-performing hotel while being part of a supportive, close-knit team. Compensation:

The annual base salary for this role ranges from $70,000 to $80,000, and with a performance-based quarterly bonus, total compensation can reach $100,000 to $110,000 annually. Key Responsibilities:

Operations Management: Oversee daily operations across departments to ensure adherence to brand standards, property cleanliness, and guest satisfaction. Team Development: Hire, onboard, and continually develop associates, fostering a supportive, high-performing team culture. Financial Oversight: Manage hotel accounting functions, including accounts payable, accounts receivable, expense reporting, and adherence to the annual budget. Monitor and analyze monthly financial reports, initiating corrective actions as necessary. Guest Experience: Prioritize guest satisfaction by monitoring and responding to guest feedback, managing guest satisfaction scores, and continuously enhancing service standards. Sales and Revenue Optimization: Collaborate with revenue management and sales teams to implement revenue strategies that maximize occupancy and RevPAR, achieving maximum revenue potential. Human Resources: Administer wages, benefits, performance reviews, disciplinary actions, and recognition initiatives in compliance with labor regulations and company policies. Safety and Compliance: Ensure guest and associate safety through established security protocols, emergency procedures, and compliance with local, state, and federal laws. Community Engagement: Represent the hotel in the community by promoting a positive image and building strong relationships with local partners, vendors, and guests. Physical Demands:

Must be able to lift, push, pull, or carry up to 50 pounds independently. This position requires frequent standing, walking, bending, reaching, twisting, and use of hands and arms throughout the shift. Must be able to move freely throughout all hotel areas, including guest rooms, laundry, mechanical spaces, and outdoors as needed. Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and remain composed under pressure. Visual and auditory acuity required to monitor guest activity, observe property conditions, and communicate effectively. As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive health, dental, and vision insurance, plus disability and life coverage:

Comprehensive Benefits Package for Full-Time Employees Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year 401(k) with employer match Exclusive global hotel discounts Career growth opportunities across our hotel portfolio Additional perks including paid volunteer time and lifestyle discounts. Equal Opportunity Statement Naples Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by law. Source: Hospitality Online

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