ShipBob
Overview
Join to apply for the
Supply Chain Success Manager
role at
ShipBob . The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success. Location: This role requires working onsite at our Innovation Center in North Aurora, IL at least 50% of the time. Responsibilities
Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals. Partner directly with ShipBob’s fulfillment center teams (primarily at Aurora, IL facility) to ensure processes, SLAs, and escalations are managed with speed and accountability. Run cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs. Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities. Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy. Split time between ShipBob’s Aurora fulfillment center (50%) and remote work to balance on-site execution with strategic planning. Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships. Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly. Oversee cross-functional initiatives that may include network expansions, process pilots, system enhancements, and cost-optimization projects. Spur executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities. Act as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans. Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio. What You’ll Do
Additional duties and responsibilities as necessary. What You’ll Bring To The Table
8+ years of experience in account management or program management in a supply chain/logistics role. Direct project management experience; certifications and training is a bonus. On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams. Established track record of managing enterprise-level clients and building executive-level relationships. Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset. Business review and client-facing presentation experience at senior/executive levels. Ability to resolve escalations and negotiate solutions under pressure. Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners. High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms. Compensation
ShipBob believes in transparency while providing a competitive total compensation package with a pay-for-performance approach. We are targeting a salary range of $113,924 - $151,898 for this role. The full base pay range for this position in our compensation architecture is $113,924 - $189,873. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company’s plans and in accordance with Company’s policies. Perks & Benefits
Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Floating Holidays (2 days/year) Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package About ShipBob
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. About You
The work we do at ShipBob is challenging and rigorous. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value accountability, humility, and the ability to tackle complex problems in today’s global supply chain. Learn more about our core values and culture on our Culture page: https://www.shipbob.com/careers/culture/. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries Transportation, Logistics, Supply Chain and Storage We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Supply Chain Success Manager
role at
ShipBob . The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success. Location: This role requires working onsite at our Innovation Center in North Aurora, IL at least 50% of the time. Responsibilities
Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals. Partner directly with ShipBob’s fulfillment center teams (primarily at Aurora, IL facility) to ensure processes, SLAs, and escalations are managed with speed and accountability. Run cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs. Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities. Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy. Split time between ShipBob’s Aurora fulfillment center (50%) and remote work to balance on-site execution with strategic planning. Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships. Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly. Oversee cross-functional initiatives that may include network expansions, process pilots, system enhancements, and cost-optimization projects. Spur executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities. Act as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans. Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio. What You’ll Do
Additional duties and responsibilities as necessary. What You’ll Bring To The Table
8+ years of experience in account management or program management in a supply chain/logistics role. Direct project management experience; certifications and training is a bonus. On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams. Established track record of managing enterprise-level clients and building executive-level relationships. Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset. Business review and client-facing presentation experience at senior/executive levels. Ability to resolve escalations and negotiate solutions under pressure. Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners. High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms. Compensation
ShipBob believes in transparency while providing a competitive total compensation package with a pay-for-performance approach. We are targeting a salary range of $113,924 - $151,898 for this role. The full base pay range for this position in our compensation architecture is $113,924 - $189,873. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company’s plans and in accordance with Company’s policies. Perks & Benefits
Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Flexible Time Off Program Paid Sick Leave Floating Holidays (2 days/year) Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package About ShipBob
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. About You
The work we do at ShipBob is challenging and rigorous. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value accountability, humility, and the ability to tackle complex problems in today’s global supply chain. Learn more about our core values and culture on our Culture page: https://www.shipbob.com/careers/culture/. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries Transportation, Logistics, Supply Chain and Storage We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr