Ascend Federal Credit Union
People Experience Partner
Ascend Federal Credit Union, Tullahoma, Tennessee, United States, 37388
Overview
Ascend is the largest credit union in Middle Tennessee and one of the largest in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend focuses on expansion and diversification of the select employee groups it serves. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Our employees are critical to the credit union’s success and growth. Ascend’s vision is to be the most loved credit union in the market by employees and members alike. Thank you for your interest in a career with Ascend Federal Credit Union. Ascend prides itself on providing employees rewarding career opportunities, competitive benefits, and a unique work culture. Ascend’s commitment to its employees is aligned with its commitment to member-owners. Overview
The People Experience Partner leads the strategy, development, and execution of programs that foster a connected, informed, and inspired workplace within the People and Culture team. This role designs and manages credit union-wide engagement initiatives, coordinates recognition programs, and owns internal communications that reinforce culture and enhance employee experience. This individual serves as a culture ambassador and communications strategist, helping ensure Ascend is a top workplace and employer of choice.
Responsibilities
Engagement Strategy & Programming (35%)
Design and implement engagement initiatives that drive employee connection, belonging, and cultural alignment across the organization.
Lead annual engagement calendar including appreciation events, well-being programs, employee spotlight initiatives, and culture-building campaigns.
Collaborate with the VP of Talent Development & Culture and Chief People Officer to evaluate engagement trends and recommend initiatives based on organizational goals and employee feedback. Suggest and design additional surveys to help analyze workplace culture, engagement, and productivity.
Support Employee Resource Groups (ERGs) with communication and strategic planning for events and initiatives.
Focus on the employee experience at all touch points that connect to attracting and retaining employees.
Internal Communications (25%)
Create and manage compelling employee communications that build transparency, promote programs, support business objectives, key initiatives, employee engagement and enhance connection across departments enterprise-wide.
Oversee and optimize internal communication channels including digital, email, newsletters, intranet, town halls, and social platforms.
Write, edit, and produce high-quality content (announcements, articles, videos, presentations) that inform, inspire, engage, and resonate with employees.
Drive the development and execution of strategic communication plans for programs and initiatives with Ascend's people practices.
Develop communication toolkits for people leaders that support employee messaging and change initiatives.
Curate and manage content for the employee intranet (HUB), event promotion, and internal campaigns.
Recognition & Well-being Programs (20%)
Collaborate with Total Rewards on employee recognition programs, including peer-nominated awards, milestone acknowledgments, and digital recognition platforms.
Partner with the People and Culture team to align recognition strategies with Total Rewards and support communication of reward programs.
Collaborate with Benefits on wellness program strategy and execution, including tracking participation, engagement, and wellness ROI.
Plan and organize employee recognition programs and events (e.g., service awards, picnics, flu shots, awards, gifts, volunteer programs) and maintain related platforms.
Respond to employee and vendor questions regarding employee logo wear orders and update information as necessary.
Partnership & Influence (15%)
Serve as a connector across People functions to align engagement and communication initiatives with onboarding, benefits, talent acquisition, and talent development.
Coordinate with Marketing and People and Culture to ensure consistent branding and voice across internal touchpoints.
Lead the employee volunteer program and manage the platform for the program.
Compile information for the annual Employee Dependent Scholarship program.
Assist People and Culture leaders with various projects and requests as required.
Read all internal publications, including HUB and Possibilities.
Perform other duties as required or assigned.
Qualifications
Bachelor's Degree in Communications, Human Resources, Organizational Development, or a related field required
5-8 years of experience in employee engagement, internal communications, human resources, or related field required
3-5 years experience building programs and initiatives from the ground up preferred
Strong writing and storytelling abilities with an understanding of tone and brand voice
Highly collaborative and capable of influencing across teams
Project management experience and ability to lead multiple initiatives simultaneously
Strong understanding of internal communication principles and best practices
Experience with intranet platforms, digital communications tools, and survey/engagement tools
Analytical thinker with a passion for creating meaningful employee experiences
Proficiency in various communication channels and tools; ability to articulate these elements
Ability to adapt to a fast-paced environment and manage multiple priorities
Regular, reliable attendance
Connect With Us Facebook | Instagram | LinkedIn
Ascend Federal Credit Union is an Equal Opportunity Employer.
#J-18808-Ljbffr
Ascend is the largest credit union in Middle Tennessee and one of the largest in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend focuses on expansion and diversification of the select employee groups it serves. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Our employees are critical to the credit union’s success and growth. Ascend’s vision is to be the most loved credit union in the market by employees and members alike. Thank you for your interest in a career with Ascend Federal Credit Union. Ascend prides itself on providing employees rewarding career opportunities, competitive benefits, and a unique work culture. Ascend’s commitment to its employees is aligned with its commitment to member-owners. Overview
The People Experience Partner leads the strategy, development, and execution of programs that foster a connected, informed, and inspired workplace within the People and Culture team. This role designs and manages credit union-wide engagement initiatives, coordinates recognition programs, and owns internal communications that reinforce culture and enhance employee experience. This individual serves as a culture ambassador and communications strategist, helping ensure Ascend is a top workplace and employer of choice.
Responsibilities
Engagement Strategy & Programming (35%)
Design and implement engagement initiatives that drive employee connection, belonging, and cultural alignment across the organization.
Lead annual engagement calendar including appreciation events, well-being programs, employee spotlight initiatives, and culture-building campaigns.
Collaborate with the VP of Talent Development & Culture and Chief People Officer to evaluate engagement trends and recommend initiatives based on organizational goals and employee feedback. Suggest and design additional surveys to help analyze workplace culture, engagement, and productivity.
Support Employee Resource Groups (ERGs) with communication and strategic planning for events and initiatives.
Focus on the employee experience at all touch points that connect to attracting and retaining employees.
Internal Communications (25%)
Create and manage compelling employee communications that build transparency, promote programs, support business objectives, key initiatives, employee engagement and enhance connection across departments enterprise-wide.
Oversee and optimize internal communication channels including digital, email, newsletters, intranet, town halls, and social platforms.
Write, edit, and produce high-quality content (announcements, articles, videos, presentations) that inform, inspire, engage, and resonate with employees.
Drive the development and execution of strategic communication plans for programs and initiatives with Ascend's people practices.
Develop communication toolkits for people leaders that support employee messaging and change initiatives.
Curate and manage content for the employee intranet (HUB), event promotion, and internal campaigns.
Recognition & Well-being Programs (20%)
Collaborate with Total Rewards on employee recognition programs, including peer-nominated awards, milestone acknowledgments, and digital recognition platforms.
Partner with the People and Culture team to align recognition strategies with Total Rewards and support communication of reward programs.
Collaborate with Benefits on wellness program strategy and execution, including tracking participation, engagement, and wellness ROI.
Plan and organize employee recognition programs and events (e.g., service awards, picnics, flu shots, awards, gifts, volunteer programs) and maintain related platforms.
Respond to employee and vendor questions regarding employee logo wear orders and update information as necessary.
Partnership & Influence (15%)
Serve as a connector across People functions to align engagement and communication initiatives with onboarding, benefits, talent acquisition, and talent development.
Coordinate with Marketing and People and Culture to ensure consistent branding and voice across internal touchpoints.
Lead the employee volunteer program and manage the platform for the program.
Compile information for the annual Employee Dependent Scholarship program.
Assist People and Culture leaders with various projects and requests as required.
Read all internal publications, including HUB and Possibilities.
Perform other duties as required or assigned.
Qualifications
Bachelor's Degree in Communications, Human Resources, Organizational Development, or a related field required
5-8 years of experience in employee engagement, internal communications, human resources, or related field required
3-5 years experience building programs and initiatives from the ground up preferred
Strong writing and storytelling abilities with an understanding of tone and brand voice
Highly collaborative and capable of influencing across teams
Project management experience and ability to lead multiple initiatives simultaneously
Strong understanding of internal communication principles and best practices
Experience with intranet platforms, digital communications tools, and survey/engagement tools
Analytical thinker with a passion for creating meaningful employee experiences
Proficiency in various communication channels and tools; ability to articulate these elements
Ability to adapt to a fast-paced environment and manage multiple priorities
Regular, reliable attendance
Connect With Us Facebook | Instagram | LinkedIn
Ascend Federal Credit Union is an Equal Opportunity Employer.
#J-18808-Ljbffr