Atlassian
Senior Customer Success Manager, Public Sector
Base pay range $133,200.00/yr - $193,875.00/yr Overview
Working at Atlassian: Atlassians can choose where they work – in an office, from home, or a combination. Interviews and onboarding are conducted virtually as part of our distributed-first approach. We hire in countries where we have a legal entity. Responsibilities
Proactively manage named customer accounts to unlock early and sustained product adoption and success with Atlassian Solutions Deliver established best practices at scale to support customer business value and outcomes Drive programmatic engagement with customers based on data analysis Promote opportunities for service and solution expansion within a customer organization Identify and address obstacles in implementation, adoption and growth Mitigate churn in customer accounts through early risk identification, intervention and mitigation Identify operational improvements, capture customer feedback, unpack trends and deliver insights to other Atlassian teams Actively capture customer feedback and deliver insights to other Atlassian teams Qualifications
3-5 years in relationship management or account management with a preference for prior SaaS or scaled customer success or services experience Ability to assess and create a usage adoption plan around a business use case, and uncover potential areas of growth and challenges to adoption Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases and understanding of configuration trade-offs Data-driven approach to customer management to prioritize time around risk, and mitigate churn through customer engagement and unlocking growth opportunities Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience Experience with one of the following: agile ways of working, project management, DevOps and automation or IT service management Strong time management in a high-volume customer-facing environment Compensation
At Atlassian, we design equitable, explainable, and competitive compensation programs. The base pay range for this role in the United States is structured into three geographic zones: Zone A: $148,500 - $193,875 Zone B: $133,200 - $173,900 Zone C: $123,300 - $160,975 This role may be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information and confirm the zone with your recruiter. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources, paid volunteer days, and more. For details, visit go.atlassian.com/perksandbenefits. About Atlassian
At Atlassian, we aim to unleash the potential of every team. Our software helps teams collaborate and achieve together. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or other protected characteristics. All information is kept confidential according to EEO guidelines. We can offer accommodations or adjustments at any stage of the recruitment process. Inform the Recruitment team during your conversation if needed. To learn more, visit go.atlassian.com/crh. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries: Software Development
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Base pay range $133,200.00/yr - $193,875.00/yr Overview
Working at Atlassian: Atlassians can choose where they work – in an office, from home, or a combination. Interviews and onboarding are conducted virtually as part of our distributed-first approach. We hire in countries where we have a legal entity. Responsibilities
Proactively manage named customer accounts to unlock early and sustained product adoption and success with Atlassian Solutions Deliver established best practices at scale to support customer business value and outcomes Drive programmatic engagement with customers based on data analysis Promote opportunities for service and solution expansion within a customer organization Identify and address obstacles in implementation, adoption and growth Mitigate churn in customer accounts through early risk identification, intervention and mitigation Identify operational improvements, capture customer feedback, unpack trends and deliver insights to other Atlassian teams Actively capture customer feedback and deliver insights to other Atlassian teams Qualifications
3-5 years in relationship management or account management with a preference for prior SaaS or scaled customer success or services experience Ability to assess and create a usage adoption plan around a business use case, and uncover potential areas of growth and challenges to adoption Understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases and understanding of configuration trade-offs Data-driven approach to customer management to prioritize time around risk, and mitigate churn through customer engagement and unlocking growth opportunities Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience Experience with one of the following: agile ways of working, project management, DevOps and automation or IT service management Strong time management in a high-volume customer-facing environment Compensation
At Atlassian, we design equitable, explainable, and competitive compensation programs. The base pay range for this role in the United States is structured into three geographic zones: Zone A: $148,500 - $193,875 Zone B: $133,200 - $173,900 Zone C: $123,300 - $160,975 This role may be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information and confirm the zone with your recruiter. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you and your family, including health and wellbeing resources, paid volunteer days, and more. For details, visit go.atlassian.com/perksandbenefits. About Atlassian
At Atlassian, we aim to unleash the potential of every team. Our software helps teams collaborate and achieve together. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or other protected characteristics. All information is kept confidential according to EEO guidelines. We can offer accommodations or adjustments at any stage of the recruitment process. Inform the Recruitment team during your conversation if needed. To learn more, visit go.atlassian.com/crh. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries: Software Development
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