Fresh Dining Concepts
Overview
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Shift Manager
role at
Fresh Dining Concepts . We are a leading Franchisee of GoTo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice, with locations across the United States. Responsibilities
Perform all the Team Member’s responsibilities such as preparing dough and other Jamba Juice products. Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s. Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color. Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate. Prepare drinks and bag orders using appropriate health and safety measures. Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law. Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the team. In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift. Monitor product quality and adherence to proper operating procedures; address complaints as required. Ensure guest service and a positive guest experience; respond to and resolve guests’ needs, questions, and complaints as required. Ensure opening/closing procedures are performed, including daily and scheduled maintenance and cleaning procedures. Be responsible for store funds during the shift; access to the bottom safe to issue and replace shift drawers/till and to make change. Run register reports, complete Daily Cash Reports, and hourly reading sheets; if closing, complete the Sales Log report. Follow all cash management and cash register policies and ensure proper cash handling practices. Complies with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations (e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA). Qualifications
Must be 18 years old or older. 6 months to 2 years of experience in retail management, food service industry, or equivalent retail experience. Current food handler certification, or ability to obtain certification within the first 30 days as required by local law. Basic math and basic reading skills, including simple addition, multiplication, and subtraction. Ability to use and operate a calculator accurately. Attention to detail. Demonstrates leadership, coaching others respectfully and professionally. Stronger guest focus with excellent people skills; a positive can-do attitude and teachable spirit. Availability to work shifts, including nights, weekends, and holidays. Compliance with all health and sanitation laws and regulations. Preferred Qualifications
Experience with computers, smartphones, iPads, retail handhelds, and POS systems. General knowledge of the food industry or retail operations preferred, but not required. Job Requirements / Physical Demands
Prolonged/stationary standing, walking, squatting, bending, and repetitive hand/arm motions (e.g., rolling, dipping pretzels/Cinnabon). Ability to lift 50+ pounds. Ability to work in a fast-paced, high-stress environment when dealing with point-of-sale system/guests/staff. Work with agility; occasional long hours within applicable laws. Age Requirements
Cinnabon / Auntie Anne’s Oven – minimum age to operate is 16 years old (16-year-old not able to use freight elevator). Cinnabon / Auntie Anne’s Mixer – minimum age to operate is 18 years old. License / Certifications
Reliable transportation. Current ServSafe certification required; if not current, must pass within 30 days of employment. Food Handler Permit as required by local laws. Compliance with local Health Department requirements. Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. We are an Equal Opportunity Employer and comply with E-Verify.
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Join to apply for the
Shift Manager
role at
Fresh Dining Concepts . We are a leading Franchisee of GoTo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice, with locations across the United States. Responsibilities
Perform all the Team Member’s responsibilities such as preparing dough and other Jamba Juice products. Prepare specialty pretzels or other brand products for Cinnabon and Auntie Anne’s. Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color. Dip, drain, and fill pretzels/cinnamon in the warmer/hot plate. Prepare drinks and bag orders using appropriate health and safety measures. Direct and coordinate the activities of Team Members; coordinate their meal breaks and breaks per state and federal law. Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the team. In the event of call-offs, no-shows, etc., contact the Store Manager or Assistant Manager, as directed, and recommend a solution to secure a replacement for the shift. Monitor product quality and adherence to proper operating procedures; address complaints as required. Ensure guest service and a positive guest experience; respond to and resolve guests’ needs, questions, and complaints as required. Ensure opening/closing procedures are performed, including daily and scheduled maintenance and cleaning procedures. Be responsible for store funds during the shift; access to the bottom safe to issue and replace shift drawers/till and to make change. Run register reports, complete Daily Cash Reports, and hourly reading sheets; if closing, complete the Sales Log report. Follow all cash management and cash register policies and ensure proper cash handling practices. Complies with all Auntie Anne’s/Cinnabon and Fresh Dining Concepts, LLC policies/procedures including relevant federal and state regulations (e.g., safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA). Qualifications
Must be 18 years old or older. 6 months to 2 years of experience in retail management, food service industry, or equivalent retail experience. Current food handler certification, or ability to obtain certification within the first 30 days as required by local law. Basic math and basic reading skills, including simple addition, multiplication, and subtraction. Ability to use and operate a calculator accurately. Attention to detail. Demonstrates leadership, coaching others respectfully and professionally. Stronger guest focus with excellent people skills; a positive can-do attitude and teachable spirit. Availability to work shifts, including nights, weekends, and holidays. Compliance with all health and sanitation laws and regulations. Preferred Qualifications
Experience with computers, smartphones, iPads, retail handhelds, and POS systems. General knowledge of the food industry or retail operations preferred, but not required. Job Requirements / Physical Demands
Prolonged/stationary standing, walking, squatting, bending, and repetitive hand/arm motions (e.g., rolling, dipping pretzels/Cinnabon). Ability to lift 50+ pounds. Ability to work in a fast-paced, high-stress environment when dealing with point-of-sale system/guests/staff. Work with agility; occasional long hours within applicable laws. Age Requirements
Cinnabon / Auntie Anne’s Oven – minimum age to operate is 16 years old (16-year-old not able to use freight elevator). Cinnabon / Auntie Anne’s Mixer – minimum age to operate is 18 years old. License / Certifications
Reliable transportation. Current ServSafe certification required; if not current, must pass within 30 days of employment. Food Handler Permit as required by local laws. Compliance with local Health Department requirements. Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. We are an Equal Opportunity Employer and comply with E-Verify.
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