Intercom
Relationship Manager, Mid-Market (LATAM)
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity?
As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities. What will I be doing?
Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions. Provide timely and accurate forecasts and clear visibility on revenue performance Maintain up-to-date knowledge of our evolving products and processes Create your own demonstrations, tailored to client needs Engage in team development and mentoring Represent the voice of the customer to cross-functional partners, including Marketing and Product Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team Develop and present growth plans, strategizing time accordingly and prioritizing key accounts Network within accounts to connect with key stakeholders, influence decisions, and drive engagement Participate in virtual and in-person events to showcase our solutions and represent the company Willingness to travel in market Successfully negotiate contracts with procurement to protect our book of business. What skills do I need?
4+ years experience in a closing role 2+ years of SaaS experience selling similar products Must be proficient in Portuguese, fluency in Spanish also preferred Interest in AI and its role in transforming customer service and experience (CS/CX) Strong sales instincts and track record hitting and exceeding quota Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services. Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts. Exceptional written and verbal communicator with strong presentation skills Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes Exhibits a growth mindset, intellectual curiosity, and ambition Excellent attention to detail Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities. We offer a competitive salary and benefits package, including comprehensive medical, dental, and vision coverage, regular compensation reviews, flexible paid time off policy, and paid parental leave program. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity?
As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities. What will I be doing?
Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions. Provide timely and accurate forecasts and clear visibility on revenue performance Maintain up-to-date knowledge of our evolving products and processes Create your own demonstrations, tailored to client needs Engage in team development and mentoring Represent the voice of the customer to cross-functional partners, including Marketing and Product Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team Develop and present growth plans, strategizing time accordingly and prioritizing key accounts Network within accounts to connect with key stakeholders, influence decisions, and drive engagement Participate in virtual and in-person events to showcase our solutions and represent the company Willingness to travel in market Successfully negotiate contracts with procurement to protect our book of business. What skills do I need?
4+ years experience in a closing role 2+ years of SaaS experience selling similar products Must be proficient in Portuguese, fluency in Spanish also preferred Interest in AI and its role in transforming customer service and experience (CS/CX) Strong sales instincts and track record hitting and exceeding quota Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services. Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts. Exceptional written and verbal communicator with strong presentation skills Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes Exhibits a growth mindset, intellectual curiosity, and ambition Excellent attention to detail Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities. We offer a competitive salary and benefits package, including comprehensive medical, dental, and vision coverage, regular compensation reviews, flexible paid time off policy, and paid parental leave program. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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