Gusto
Staff Product Designer, Unified Service Platform
Join to apply for the
Staff Product Designer, Unified Service Platform
role at
Gusto About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About The Role
Join our Unified Service Platform team as a Staff Product Designer and help redefine how we deliver exceptional customer support. You’ll craft seamless, intuitive experiences that empower customers to get the help they need, quickly and confidently. With AI at the forefront, you’ll explore innovative ways to enhance the end-to-end support journey, from smart self-service to live agent interactions. You'll collaborate closely with data science and customer experience teams to align on insights and strategy. As we expand our focus on delivering scalable, personalized support experiences, this is a unique opportunity to shape a growing product area and make a meaningful difference for small businesses. About The Team
Gusto equips small businesses with essential tools like Payroll, Benefits, Time Tracking, and Financial Products, all backed by our CX teams, who ensure customers get maximum value. The Unified Service Platform team’s mission is to build AI-driven solutions that transform customer touchpoints into fast, efficient, and delightful experiences that empower our customers and support teams to make informed decisions and get help throughout the customer lifecycle. Here’s What You’ll Do Day-to-day
Design intuitive, scalable customer support experiences that foster confidence and satisfaction while reducing friction across channels. Champion user-centered, empathetic design thinking to craft seamless support journeys, integrating AI to drive personalization and efficiency. Collaborate closely with product, engineering, data, and operations to shape and deliver customer-facing tools and systems that make support simple and effective. Use research, usability testing, and data insights to inform design decisions and iterate quickly through prototyping and experimentation. Stay curious by keeping up with advancements in AI, emerging technologies, and best practices to help define the future of support and self-service. Here’s What We're Looking For
5–7+ years of experience in full-stack product design, with a strong focus on customer-facing experiences, support journeys, or AI-powered products. Proven experience designing for complex, interconnected customer systems and multi-channel support flows. Strong communication and collaboration skills, especially within cross-functional teams. Demonstrated ability to translate research and insights into thoughtful, accessible design solutions. Familiarity with service design principles and user-centered methodologies. Experience identifying and prioritizing high-impact opportunities that influence product roadmaps. Ability to mentor and coach other designers. HR, Payroll, Healthcare, Fintech, or AI industry experience is a plus. Gusto offers competitive compensation packages with a strong emphasis on equity-based compensation. Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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Join to apply for the
Staff Product Designer, Unified Service Platform
role at
Gusto About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About The Role
Join our Unified Service Platform team as a Staff Product Designer and help redefine how we deliver exceptional customer support. You’ll craft seamless, intuitive experiences that empower customers to get the help they need, quickly and confidently. With AI at the forefront, you’ll explore innovative ways to enhance the end-to-end support journey, from smart self-service to live agent interactions. You'll collaborate closely with data science and customer experience teams to align on insights and strategy. As we expand our focus on delivering scalable, personalized support experiences, this is a unique opportunity to shape a growing product area and make a meaningful difference for small businesses. About The Team
Gusto equips small businesses with essential tools like Payroll, Benefits, Time Tracking, and Financial Products, all backed by our CX teams, who ensure customers get maximum value. The Unified Service Platform team’s mission is to build AI-driven solutions that transform customer touchpoints into fast, efficient, and delightful experiences that empower our customers and support teams to make informed decisions and get help throughout the customer lifecycle. Here’s What You’ll Do Day-to-day
Design intuitive, scalable customer support experiences that foster confidence and satisfaction while reducing friction across channels. Champion user-centered, empathetic design thinking to craft seamless support journeys, integrating AI to drive personalization and efficiency. Collaborate closely with product, engineering, data, and operations to shape and deliver customer-facing tools and systems that make support simple and effective. Use research, usability testing, and data insights to inform design decisions and iterate quickly through prototyping and experimentation. Stay curious by keeping up with advancements in AI, emerging technologies, and best practices to help define the future of support and self-service. Here’s What We're Looking For
5–7+ years of experience in full-stack product design, with a strong focus on customer-facing experiences, support journeys, or AI-powered products. Proven experience designing for complex, interconnected customer systems and multi-channel support flows. Strong communication and collaboration skills, especially within cross-functional teams. Demonstrated ability to translate research and insights into thoughtful, accessible design solutions. Familiarity with service design principles and user-centered methodologies. Experience identifying and prioritizing high-impact opportunities that influence product roadmaps. Ability to mentor and coach other designers. HR, Payroll, Healthcare, Fintech, or AI industry experience is a plus. Gusto offers competitive compensation packages with a strong emphasis on equity-based compensation. Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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