ZipRecruiter
We are a growing IT support and Consulting business serving residential and business customers. We provide Managed IT Services, Onsite Field Service and repair, and Preventative Maintenance Service for home users, small and medium businesses. All of our work is always client facing and most everything we do involves direct interaction with end users - in person, email or phone.
Job Description
The field service technician must have significant technical knowledge to be able to solve problems and communicate effectively with users of varied technical knowledge and abilities in both onsite and remote support small business and consumer environments. Duties and Responsibilities:
Resolve requests in an efficient and courteous manner. Document all steps taken in troubleshooting for escalation, as necessary. Maintain strict confidentiality regarding individual and corporate information as well as corporate intellectual property. Perform hands-on and remote support at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications, and performing preventative maintenance. Determine the best solution to effectively resolve the issue the first time. Follow-up with users as needed to drive issue to resolution. Identify and suggest possible improvements on processes and procedures. Minimum Qualifications:
Good knowledge of Windows operating systems, Microsoft Office 365, Chrome and Edge web browsers, and Active Directory required. Good knowledge of Mac OS and software, and iOS required. Good knowledge of PC and MAC hardware, standalone and networked. Good knowledge of WIFI troubleshooting, solutions and implementation including router setup, access points, ethernet, and mesh solutions. Good knowledge of network peripherals, especially printers for deployment and setup and troubleshooting. Good knowledge of setting up hosted VoIP phones and troubleshooting. Knowledge of network wiring, installs and troubleshooting a plus. Basic knowledge of mobile device setup and use including iPhones, iPads, and Androids. Basic knowledge of IP networking. Ability to diagnose and resolve basic software and hardware problems. Excellent verbal and written communications skills, including explaining technical details to end users in a easy to understand way. Ability to work independently and with minimal supervision. Ability to use work ticketing system requiring good skills and maintaining and updating tickets. Must have reliable car and clean license, as you will be traveling to clients' offices. Salary commensurate with experience. + Auto expense allowance.
#J-18808-Ljbffr
The field service technician must have significant technical knowledge to be able to solve problems and communicate effectively with users of varied technical knowledge and abilities in both onsite and remote support small business and consumer environments. Duties and Responsibilities:
Resolve requests in an efficient and courteous manner. Document all steps taken in troubleshooting for escalation, as necessary. Maintain strict confidentiality regarding individual and corporate information as well as corporate intellectual property. Perform hands-on and remote support at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications, and performing preventative maintenance. Determine the best solution to effectively resolve the issue the first time. Follow-up with users as needed to drive issue to resolution. Identify and suggest possible improvements on processes and procedures. Minimum Qualifications:
Good knowledge of Windows operating systems, Microsoft Office 365, Chrome and Edge web browsers, and Active Directory required. Good knowledge of Mac OS and software, and iOS required. Good knowledge of PC and MAC hardware, standalone and networked. Good knowledge of WIFI troubleshooting, solutions and implementation including router setup, access points, ethernet, and mesh solutions. Good knowledge of network peripherals, especially printers for deployment and setup and troubleshooting. Good knowledge of setting up hosted VoIP phones and troubleshooting. Knowledge of network wiring, installs and troubleshooting a plus. Basic knowledge of mobile device setup and use including iPhones, iPads, and Androids. Basic knowledge of IP networking. Ability to diagnose and resolve basic software and hardware problems. Excellent verbal and written communications skills, including explaining technical details to end users in a easy to understand way. Ability to work independently and with minimal supervision. Ability to use work ticketing system requiring good skills and maintaining and updating tickets. Must have reliable car and clean license, as you will be traveling to clients' offices. Salary commensurate with experience. + Auto expense allowance.
#J-18808-Ljbffr