Senior ServiceNow Architect

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Senior ServiceNow Architect Why We Have This Role : Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on establishing the ITSM and Employee Center & HR Service Management modules with a focus on improving and supporting internal employee experience. We need an experienced Platform Architect to drive best practices, sound architecture and establish governance and development processes that will scale the platform into the future. How You’ll Find Success Team Development: Foster growth and potential as the senior mentor for team admins and developers Strategic Ownership: Own initiatives across multiple departments Collaboration: Work with diverse teams to align solutions with business needs Adaptability: Stay current with tech trends and agile in your approach User Experience: Drive company impact as you prioritize user experience Performance Tracking: Measure and monitor system performance How You’ll Grow Leadership: Take on a significant role as senior mentor on a high performing team Business Acumen and Employee Experience: Broaden understanding of business needs and driving employee experience Technical Skills: Expand proficiency in the ServiceNow platform through overseeing and working across implemented modules, and the future product roadmap Professional Development: Full access to the ServiceNow On-Demand training library and other trainings/accelerators designed to expand your knowledge of the ServiceNow platform Things You’ll Do Solution Design: Recommend and design sustainable, scalable solutions Governance: Define and support technical & data governance processes Standards: Develop and maintain ServiceNow architecture standards Operating Model: Implement a platform operating model for optimal outcomes and user adoption Evaluation: Assess technical demands against platform capabilities and best practices Prototyping: Provide guidance on rapid prototyping and deployment Configuration: Advise on configuration standards and remediate non-compliant setups Stakeholder Collaboration: Work with business stakeholders to meet needs and resolve issues Strategy Development: Craft, advise and execute product strategies and roadmaps Mentorship: Mentor and develop team members Security and Compliance: Oversee data security and compliance What We’re Looking For On Your Resume 7+ years in ServiceNow administration or development with deep architecture knowledge Experience in managing CSDM & establishing and maintaining Data Governance standards Prior experience in implementing and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center Excellent communication and collaboration skills Experience in leading, managing, or mentoring development teams Problem-solving and strategic thinking capabilities Experience running a lean organization that is focused on driving immediate impact Relevant ServiceNow certifications highly desirable Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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