PayPal
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Service Experience (SE) Incident Lead
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PayPal PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Job Description Summary:
The Service Experience (SE) Incident Lead plays a pivotal role in managing and resolving incidents within the Service Experience team. Essential Responsibilities: Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery. Develop comprehensive project plans and manage project portfolios. Lead and mentor project teams. Coordinate efforts across various teams to maintain progress and quality. Identify and mitigate significant project risks. Ensure all deliverables meet rigorous quality standards. Provide strategic updates to senior stakeholders. Manage project budgets and resources effectively. Minimum Qualifications: Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. PayPal is committed to fair and equitable compensation practices. The U.S. national annual pay range for this role is $76,500 to $126,500 Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
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Service Experience (SE) Incident Lead
role at
PayPal PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Job Description Summary:
The Service Experience (SE) Incident Lead plays a pivotal role in managing and resolving incidents within the Service Experience team. Essential Responsibilities: Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery. Develop comprehensive project plans and manage project portfolios. Lead and mentor project teams. Coordinate efforts across various teams to maintain progress and quality. Identify and mitigate significant project risks. Ensure all deliverables meet rigorous quality standards. Provide strategic updates to senior stakeholders. Manage project budgets and resources effectively. Minimum Qualifications: Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience. PayPal is committed to fair and equitable compensation practices. The U.S. national annual pay range for this role is $76,500 to $126,500 Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
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