GSK
Director Patient Assistance Programs, Oncology and Specialty
GSK, Durham, North Carolina, United States, 27703
Director Patient Assistance Programs, Oncology and Specialty
Site Name:
USA - Pennsylvania - Philadelphia, Durham Blackwell Street Posted Date:
Sep 23 2025 Overview
The Director, Patient Assistance Programs, Oncology and Specialty leads a team responsible for developing industry-leading patient assistance programs for GSK’s Specialty and Oncology portfolios. The role reports to the Senior Director, Patient Access Programs Foundation. The leader develops strategies in support of the GSK Patient Access Programs Foundation (PAP) programs associated with the Specialty and Oncology Business Units and oversees operations of these Patient Assistance Programs. The role includes ongoing external benchmarking and landscape analysis to ensure GSK meets patient needs and scopes, designs, and builds programs to ensure patient access to GSK pipeline assets in Specialty and Oncology. The role oversees critical third-party vendor relationships required to deliver the assigned programs. Key Responsibilities
Leadership and Operational Excellence: Manage the ongoing development and day-to-day operations of GSK’s Specialty and Oncology Patient Assistance Programs (PAPs), ensuring operational excellence in support of patient needs. Documentation and Training: Develop and maintain SOPs, business rules, work instructions and training materials related to GSK Patient Assistance Programs. Process Improvement: Drive continuous improvement of PAP operational processes and systems to deliver an optimal patient experience. Stakeholder Alignment: Collaborate with stakeholders to implement best-in-class Patient Assistance Programs to meet eligible patient needs. Forecasting and Supply Coordination: Coordinate with trade, forecasting, and distribution teams to manage PAP forecasts and supply needs for Specialty and Oncology products. Collateral and Communication Guidance: Provide input for patient support collateral and service provider communications; participate in reviewing materials and communications. Expertise and Training: Contribute subject matter expertise to field training content development and initiatives as requested. Budget Oversight: Oversee program budgets for Specialty and Oncology PAPs, reviewing monthly invoicing and payments to vendors. Advisory Council Participation: Serve as a member of the Patient Assistance Program Advisory Council, contributing to quarterly Board Meeting content. Website Management: Oversee the development and updates of the GSK Foundation Website, coordinating with GSK Tech and PAP stakeholders to ensure accuracy. Basic Qualifications
Bachelor’s degree 6+ years of pharmaceutical experience with a proven leadership track record in Patient Experience/Services/Support 5 years of experience in health insurance processes, including eligibility, benefit verification, and prior authorization Preferred Qualifications
Master’s Degree Experience working with 501(c)(Charitable) Foundations Experience managing external partners with detailed process workflows, SOPs, and KPIs Functional knowledge of health insurance and benefits (private and public payers) with understanding of HIPAA, eligibility verification, securing authorizations, appeals, and financial assistance for eligible patients Knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA) Strong knowledge of patient assistance programs Experience working in a matrixed environment Work Environment
This role is hybrid, with a mix of remote work and on-site collaboration at GSK’s U.S. locations in Philadelphia, PA and Durham, NC. Candidates should reside within commutable distance of Philadelphia or Durham. Join us in making a difference for patients by leading programs that remove barriers to access and improve lives. Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK?
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases. We are committed to creating an environment where our people can thrive and focus on what matters most. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US). GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under federal, state or local law. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses incurred on your behalf in the event you are afforded an interview. This is to ensure compliance with applicable federal and state Transparency requirements. For more information, visit the CMS Open Payments site: https://openpaymentsdata.cms.gov/
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Site Name:
USA - Pennsylvania - Philadelphia, Durham Blackwell Street Posted Date:
Sep 23 2025 Overview
The Director, Patient Assistance Programs, Oncology and Specialty leads a team responsible for developing industry-leading patient assistance programs for GSK’s Specialty and Oncology portfolios. The role reports to the Senior Director, Patient Access Programs Foundation. The leader develops strategies in support of the GSK Patient Access Programs Foundation (PAP) programs associated with the Specialty and Oncology Business Units and oversees operations of these Patient Assistance Programs. The role includes ongoing external benchmarking and landscape analysis to ensure GSK meets patient needs and scopes, designs, and builds programs to ensure patient access to GSK pipeline assets in Specialty and Oncology. The role oversees critical third-party vendor relationships required to deliver the assigned programs. Key Responsibilities
Leadership and Operational Excellence: Manage the ongoing development and day-to-day operations of GSK’s Specialty and Oncology Patient Assistance Programs (PAPs), ensuring operational excellence in support of patient needs. Documentation and Training: Develop and maintain SOPs, business rules, work instructions and training materials related to GSK Patient Assistance Programs. Process Improvement: Drive continuous improvement of PAP operational processes and systems to deliver an optimal patient experience. Stakeholder Alignment: Collaborate with stakeholders to implement best-in-class Patient Assistance Programs to meet eligible patient needs. Forecasting and Supply Coordination: Coordinate with trade, forecasting, and distribution teams to manage PAP forecasts and supply needs for Specialty and Oncology products. Collateral and Communication Guidance: Provide input for patient support collateral and service provider communications; participate in reviewing materials and communications. Expertise and Training: Contribute subject matter expertise to field training content development and initiatives as requested. Budget Oversight: Oversee program budgets for Specialty and Oncology PAPs, reviewing monthly invoicing and payments to vendors. Advisory Council Participation: Serve as a member of the Patient Assistance Program Advisory Council, contributing to quarterly Board Meeting content. Website Management: Oversee the development and updates of the GSK Foundation Website, coordinating with GSK Tech and PAP stakeholders to ensure accuracy. Basic Qualifications
Bachelor’s degree 6+ years of pharmaceutical experience with a proven leadership track record in Patient Experience/Services/Support 5 years of experience in health insurance processes, including eligibility, benefit verification, and prior authorization Preferred Qualifications
Master’s Degree Experience working with 501(c)(Charitable) Foundations Experience managing external partners with detailed process workflows, SOPs, and KPIs Functional knowledge of health insurance and benefits (private and public payers) with understanding of HIPAA, eligibility verification, securing authorizations, appeals, and financial assistance for eligible patients Knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA) Strong knowledge of patient assistance programs Experience working in a matrixed environment Work Environment
This role is hybrid, with a mix of remote work and on-site collaboration at GSK’s U.S. locations in Philadelphia, PA and Durham, NC. Candidates should reside within commutable distance of Philadelphia or Durham. Join us in making a difference for patients by leading programs that remove barriers to access and improve lives. Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK?
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases. We are committed to creating an environment where our people can thrive and focus on what matters most. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US). GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service or any basis prohibited under federal, state or local law. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses incurred on your behalf in the event you are afforded an interview. This is to ensure compliance with applicable federal and state Transparency requirements. For more information, visit the CMS Open Payments site: https://openpaymentsdata.cms.gov/
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