Rigil Corporation
Scientific Support Engineer Team Lead
Rigil Corporation, Washington, District of Columbia, us, 20022
Benefits:
401(k) matching
Competitive salary
Dental insurance
Training & development
Tuition assistance
Vision insurance
Role: Scientific Support Engineer Team Lead
About Rigil
Rigil is an award-winning strategy, technology, and products company committed to making life better for every individual and community we support. Founded in 2005 as a woman-owned business, on the premise: There is always a better way. A better way to serve customers, develop solutions, and foster a balanced working community. We value teamwork and strive to build strong leaders.
Location: Washington DC Metro Area
Duration: Fulltime
Job Description:
The Contractor is expected to provide End User IT Support Services including, but not limited to: Deskside Support Services via on-site (in person), remote, telephone, and email, including support for scientific software and peripherals. Responsibilities include: End user training for supported hardware and software Familiarity with virtualization platform Provide and support the NIMH ITB Chief of ITOTS with strategic plans and initiative to meet highly evolving demands from customers and stakeholders Maintain the Technical Services portion of ITOTS IT support roadmap supporting the NIMH ITB Chief of ITOTS Meet with customers, principal investigators, senior investigators and team members on a regular basis Provides IT training/overview for supported hardware and software as needed to customers Maintaining of all IT and AV equipment on all NIMH conference rooms and team room Imaging and configuring of new and/or existing workstation or laptop Configuring and deployment of mobile devices and tablets Configuring and troubleshooting of computer peripherals Software installation and configuration as needed Perform cyber security related tasks for remediation and patching Work together with IT Engineering and ISSO team for manual remediation of tasks and deployments Perform analysis and provide forecast of IT inventory estimate 6 months in advance prior to next fiscal year Performs and support for technology hardware refreshes of end user devices Provide Tier 2 Desktop Support and Tier 3 Scientific Engineering Support services via on-site (in person), remote, telephone, unified communication software such as MS Teams and via email Perform technical troubleshooting and exceptional customer service for Mac, Linux, Windows, and desktop, laptop, iOS phone and tablet platforms, printers, multi-function copiers, fax, VoIP desk and soft phones Minimum Qualifications:
Experience with small team leadership Experience with managing customer expectations and delivering the highest quality customer service Subject Matter Expert in Mac, Windows and Linux operating systems ServiceNow expertise for queue management and ticket fulfillment Experience in scientific computing end-user environment Advanced knowledge and expertise in supporting scientific researchers and their specialized systems and equipment Senior technician to provide leadership at Building 35 on the main NIH campus Specialized technician familiar with scientific research methods and tools, capable of supporting the specialized needs of NIMH lab research staff Rigil is an equal opportunity employer and welcomes applications from diverse candidates.
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The Contractor is expected to provide End User IT Support Services including, but not limited to: Deskside Support Services via on-site (in person), remote, telephone, and email, including support for scientific software and peripherals. Responsibilities include: End user training for supported hardware and software Familiarity with virtualization platform Provide and support the NIMH ITB Chief of ITOTS with strategic plans and initiative to meet highly evolving demands from customers and stakeholders Maintain the Technical Services portion of ITOTS IT support roadmap supporting the NIMH ITB Chief of ITOTS Meet with customers, principal investigators, senior investigators and team members on a regular basis Provides IT training/overview for supported hardware and software as needed to customers Maintaining of all IT and AV equipment on all NIMH conference rooms and team room Imaging and configuring of new and/or existing workstation or laptop Configuring and deployment of mobile devices and tablets Configuring and troubleshooting of computer peripherals Software installation and configuration as needed Perform cyber security related tasks for remediation and patching Work together with IT Engineering and ISSO team for manual remediation of tasks and deployments Perform analysis and provide forecast of IT inventory estimate 6 months in advance prior to next fiscal year Performs and support for technology hardware refreshes of end user devices Provide Tier 2 Desktop Support and Tier 3 Scientific Engineering Support services via on-site (in person), remote, telephone, unified communication software such as MS Teams and via email Perform technical troubleshooting and exceptional customer service for Mac, Linux, Windows, and desktop, laptop, iOS phone and tablet platforms, printers, multi-function copiers, fax, VoIP desk and soft phones Minimum Qualifications:
Experience with small team leadership Experience with managing customer expectations and delivering the highest quality customer service Subject Matter Expert in Mac, Windows and Linux operating systems ServiceNow expertise for queue management and ticket fulfillment Experience in scientific computing end-user environment Advanced knowledge and expertise in supporting scientific researchers and their specialized systems and equipment Senior technician to provide leadership at Building 35 on the main NIH campus Specialized technician familiar with scientific research methods and tools, capable of supporting the specialized needs of NIMH lab research staff Rigil is an equal opportunity employer and welcomes applications from diverse candidates.
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