Plaid
Experienced Engineering Manager - Customer Growth & Experience
Plaid, San Francisco, California, United States, 94199
Experienced Engineering Manager - Customer Growth & Experience
Join to apply for the
Experienced Engineering Manager - Customer Growth & Experience
role at
Plaid . The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the pivotal stages of our customers’ journeys with Plaid. The CGX organization focuses on three priorities: Driving revenue acquisition, accelerating customer launch and activation, and scaling usage. Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial). Enhancing the developer experience and the experience of all emerging dashboard personas. You will lead an engineering organization of 35+ people across teams focused on growth, developer relations and experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing. Responsibilities
Support the growth of a strong team of Engineering Managers and Senior ICs. Partner closely with product counterparts and cross-functional partners to serve CGX’s internal stakeholders. Ensure the area’s technical strategy is aligned with future product needs. Collaborate with product leadership to refine the area’s strategy and set short- and long-term goals. Revise the organizational structure of engineering teams as needed over time. Partner with recruiting to fill key roles with top talent. Qualifications
Experience managing a team composed primarily of Engineering Managers. Proven track record of working effectively with cross-functional partners (ideally beyond Eng/Product/Design). Nice to have: experience with both customer-facing and internally-facing teams. Nice to have: experience leading growth teams/organizations. Compensation: $264,000 - $400,000 per year base, with additional equity/commission depending on the position offered. Plaid provides a comprehensive benefits plan, including medical, dental, vision, and 401(k). Pay is based on factors such as scope and responsibilities, candidate experience and skillset, and location. Pay and benefits are subject to change at any time in accordance with applicable plans. Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Software Development, Technology, Information and Internet, Financial Services Note: Referrals increase your chances of interviewing at Plaid.
#J-18808-Ljbffr
Join to apply for the
Experienced Engineering Manager - Customer Growth & Experience
role at
Plaid . The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the pivotal stages of our customers’ journeys with Plaid. The CGX organization focuses on three priorities: Driving revenue acquisition, accelerating customer launch and activation, and scaling usage. Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial). Enhancing the developer experience and the experience of all emerging dashboard personas. You will lead an engineering organization of 35+ people across teams focused on growth, developer relations and experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing. Responsibilities
Support the growth of a strong team of Engineering Managers and Senior ICs. Partner closely with product counterparts and cross-functional partners to serve CGX’s internal stakeholders. Ensure the area’s technical strategy is aligned with future product needs. Collaborate with product leadership to refine the area’s strategy and set short- and long-term goals. Revise the organizational structure of engineering teams as needed over time. Partner with recruiting to fill key roles with top talent. Qualifications
Experience managing a team composed primarily of Engineering Managers. Proven track record of working effectively with cross-functional partners (ideally beyond Eng/Product/Design). Nice to have: experience with both customer-facing and internally-facing teams. Nice to have: experience leading growth teams/organizations. Compensation: $264,000 - $400,000 per year base, with additional equity/commission depending on the position offered. Plaid provides a comprehensive benefits plan, including medical, dental, vision, and 401(k). Pay is based on factors such as scope and responsibilities, candidate experience and skillset, and location. Pay and benefits are subject to change at any time in accordance with applicable plans. Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Software Development, Technology, Information and Internet, Financial Services Note: Referrals increase your chances of interviewing at Plaid.
#J-18808-Ljbffr