Phil, Inc.
Overview
Clinical Support Specialist role at Phil, Inc. Location: Scottsdale, AZ or Columbus, OH. Start Date: Immediate.
Base pay range: $25.00/hr - $28.00/hr
Company Overview Founded in 2015, PHIL is a Series D health-tech startup building a platform that interfaces between doctors, pharmacies, and patients to streamline prescription processes. PHIL's B2B2C platform provides an end-to-end prescription management and delivery service, connecting patients, prescribers, pharmacies, and manufacturers to enable affordable access to medicine. Through digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver timely therapy access to patients, supporting better treatment adherence.
Position Overview At Phil, our Clinical Support Specialists are on the front lines of ensuring providers and payers get what they need to care for patients without delays, errors, or confusion. This role goes beyond call handling: you’ll manage critical prescription and benefit workflows, identify and resolve blockers in real time, and educate provider offices on navigating complex coverage paths. This is a high-impact role where precision matters and your contributions are measurable daily, supported by a collaborative team and proven processes.
Responsibilities
Respond to inbound inquiries from providers, medical office staff and payers by phone, email, and internal messaging
Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements
Triage escalations and resolve urgent or complex order-level issues efficiently
Clearly communicate program requirements, expected copays, and processing timelines
Coordinate with internal partners and external pharmacy networks to remove order bottlenecks
Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals
Use professionalism, de-escalation and active listening to manage provider frustrations and keep communication productive
Log updates across internal systems accurately and on time
Identify common workflow issues and share insights to improve team processes
Provide thorough documentation of services in cross-functional systems
Required Qualifications
Active Board of Pharmacy license in Arizona or Ohio
Active Pharmacy Technician Certification Board (PTCB) certification
Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions
Strong understanding of pharmacy claims processes and coverage workflows
Skilled in managing multiple digital platforms and cross-system tasks
Clear, professional verbal and written communication skills
Ability to provide excellent customer service via inbound communication (calls & emails)
Willingness and ability to learn operational workflows to quickly determine root cause
Team player who works collaboratively with low ego
Benefits
Ground floor opportunity with one of the fastest-growing startups in health-tech
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision)
401(k)
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Base pay range: $25.00/hr - $28.00/hr
Company Overview Founded in 2015, PHIL is a Series D health-tech startup building a platform that interfaces between doctors, pharmacies, and patients to streamline prescription processes. PHIL's B2B2C platform provides an end-to-end prescription management and delivery service, connecting patients, prescribers, pharmacies, and manufacturers to enable affordable access to medicine. Through digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver timely therapy access to patients, supporting better treatment adherence.
Position Overview At Phil, our Clinical Support Specialists are on the front lines of ensuring providers and payers get what they need to care for patients without delays, errors, or confusion. This role goes beyond call handling: you’ll manage critical prescription and benefit workflows, identify and resolve blockers in real time, and educate provider offices on navigating complex coverage paths. This is a high-impact role where precision matters and your contributions are measurable daily, supported by a collaborative team and proven processes.
Responsibilities
Respond to inbound inquiries from providers, medical office staff and payers by phone, email, and internal messaging
Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements
Triage escalations and resolve urgent or complex order-level issues efficiently
Clearly communicate program requirements, expected copays, and processing timelines
Coordinate with internal partners and external pharmacy networks to remove order bottlenecks
Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals
Use professionalism, de-escalation and active listening to manage provider frustrations and keep communication productive
Log updates across internal systems accurately and on time
Identify common workflow issues and share insights to improve team processes
Provide thorough documentation of services in cross-functional systems
Required Qualifications
Active Board of Pharmacy license in Arizona or Ohio
Active Pharmacy Technician Certification Board (PTCB) certification
Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions
Strong understanding of pharmacy claims processes and coverage workflows
Skilled in managing multiple digital platforms and cross-system tasks
Clear, professional verbal and written communication skills
Ability to provide excellent customer service via inbound communication (calls & emails)
Willingness and ability to learn operational workflows to quickly determine root cause
Team player who works collaboratively with low ego
Benefits
Ground floor opportunity with one of the fastest-growing startups in health-tech
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision)
401(k)
#J-18808-Ljbffr