Henrob
Customer and Scheduling Support Specialist
Henrob, New Hudson, Michigan, United States, 48165
Customer and Scheduling Support Specialist
Functional area:
Customer Service
Country:
United States
City:
New Hudson
Company name:
Henrob Corporation
Date of posting:
Sep 30, 2025
Passionate people create exceptional things. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. Learn more about who we are and what we do here: A Workplace for Everyone | Atlas Copco North America - YouTube Atlas Copco IAS | SPR Joint Development - YouTube Your role The Customer Scheudling and Support Specialist is responsible for processing customer orders via Covisint, EDI, and web portals, managing inquiries, lead times, and logistics coordination. Prepares and issues production schedules, ensures timely shipments, and supports accurate inventory posting in the ERP system. Collaborates across departments to meet customer requirements and reports to the Customer Service Manager. ESSENTIAL DUTIES: Processing orders via Covisint, EDI, and customer-specific portals
Responding to customer inquiries, lead times, and delivery updates
Coordinating with internal teams to ensure timely shipments and accurate routing
Managing production schedules and posting inventory to ERP systems
Monitoring EDI data and transmitting ASN's
Supporting logistics: quoting, scheduling carriers, and verifying billing
Resolving credit issues, invoice discrepancies, and customer returns
Communicating with QA, purchasing, and operations on material and delivery concerns
Generating jobs, updating schedules, and ensuring adherence across departments
Tracking production metrics and driving improvements
To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Bachelor's degree preferred (Business/Supply Chain) or 4+ years in production planning Proficient in ERP/MRP systems and Microsoft Office, especially Excel Skilled in EDI scheduling, customer portals (Covisint), and order processing Knowledgeable in domestic/international shipping and export compliance Experience with Automotive OEMs and customer-facing roles Strong verbal and written communication skills Positive, punctual, proactive team player
In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being
Job location Option 1: On-Site This role requires you to work on-site at our office in New Hudson, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Functional area:
Customer Service
Country:
United States
City:
New Hudson
Company name:
Henrob Corporation
Date of posting:
Sep 30, 2025
Passionate people create exceptional things. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. Learn more about who we are and what we do here: A Workplace for Everyone | Atlas Copco North America - YouTube Atlas Copco IAS | SPR Joint Development - YouTube Your role The Customer Scheudling and Support Specialist is responsible for processing customer orders via Covisint, EDI, and web portals, managing inquiries, lead times, and logistics coordination. Prepares and issues production schedules, ensures timely shipments, and supports accurate inventory posting in the ERP system. Collaborates across departments to meet customer requirements and reports to the Customer Service Manager. ESSENTIAL DUTIES: Processing orders via Covisint, EDI, and customer-specific portals
Responding to customer inquiries, lead times, and delivery updates
Coordinating with internal teams to ensure timely shipments and accurate routing
Managing production schedules and posting inventory to ERP systems
Monitoring EDI data and transmitting ASN's
Supporting logistics: quoting, scheduling carriers, and verifying billing
Resolving credit issues, invoice discrepancies, and customer returns
Communicating with QA, purchasing, and operations on material and delivery concerns
Generating jobs, updating schedules, and ensuring adherence across departments
Tracking production metrics and driving improvements
To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Bachelor's degree preferred (Business/Supply Chain) or 4+ years in production planning Proficient in ERP/MRP systems and Microsoft Office, especially Excel Skilled in EDI scheduling, customer portals (Covisint), and order processing Knowledgeable in domestic/international shipping and export compliance Experience with Automotive OEMs and customer-facing roles Strong verbal and written communication skills Positive, punctual, proactive team player
In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being
Job location Option 1: On-Site This role requires you to work on-site at our office in New Hudson, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.