Pasona N A, Inc.
Business Consultant - Japanese bilingual
Pasona N A, Inc., Torrance, California, United States, 90504
Business Consultant - Japanese bilingual
About Pasona N A, Inc.
Based on our philosophy at the Pasona Group of solving the problems that society faces, our mission at Pasona N A is to support customers and job seekers in finding success in the U.S. Our goal is to be partners in the success of both companies that are expanding into the U.S. as well as job seekers. We feel a determination and sense of duty and are not afraid of taking on any challenge in order to achieve our goal.
Summary Pasona is looking for a business consultant who analyze the needs and issues of potential and current clients, builds strong relationships with them to generate opportunities for business proposals and close the deals as well as improve customer retention, increase upsells, and obtaining referrals to ensure customer satisfaction. The business consultant collaborates with cross-functional members internally to deliver consistently excellent customer experiences.
Responsibilities
Establishing and maintaining customer relationships
Visiting clients and potential clients either offline or online
Understanding the customer's business situation
Confirming customer satisfaction with services provided and matching expectations
Identifying potential issues and needs of customers and strategically provide solutions to meet their long‑term goals
Continuously communicate with the customers and collaborate internally to ensure the optimization of the customer experience
Proposing other services to upsell
Understanding service contracts and handle renew contracts with solving any issues in a timely manner
Listening to client feedback and bringing it back to the company for service improvement and development
Designing solutions for clients’ needs and/or issues with internal cross‑functional members
Preparing sales presentations and making presentations to clients and potential clients
Negotiating contracts with clients and potential clients
Preparing sales contracts for orders with contract specialist and submitting them to clients and potential clients
Obtaining deposits and balance of payment from clients
Answering client questions about credit terms, services, prices, and availability
Maintaining client records
Performing administrative duties related to business development
Performing special projects and other miscellaneous duties
Requirements Education / Experience
Bachelor's degree in a related field or equivalent combination of education and experience is required.
Minimum 5 years of experience in business-related operation or equivalent combination of education and experience is required.
Experience as a project manager in system implementation is a strong advantage.
3 years of HR related or Accounting related or business consulting experience is preferred
Experiences in intangible sales is a plus
Required Skills
Growth mindset (Strong will and motivation for developing own business skills)
Excellent written and verbal communication with clients / Pasona internal teams
Be able to work as part of a team or collaborate with colleagues
Critical and logical thinking, and problem‑solving skills
Project planning and management skills
Strong processing skills of numbers
Multitask and prioritize work across various proposals or clients
Read, write, and speak in business level both Japanese and English
Ability to deliver presentations and to negotiate when needed
Proficiency in Microsoft Office software
Ability to visit multiple clients. (may also need to travel to different states)
Preferred Skills / Certificate
Excellent analytical skills
Use of AI tools(ChatGPT, Copilot etc...) in business
Basic HR or accounting knowledge
PMP certification is advantageous
Work Hour: 9:00-6:00 Local time (Hybrid work)
Location: Torrance, CA or Chicago, IL are preferred. Also available in either San Jose, or New York office.
Note: Job title may change depending on work experience
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Based on our philosophy at the Pasona Group of solving the problems that society faces, our mission at Pasona N A is to support customers and job seekers in finding success in the U.S. Our goal is to be partners in the success of both companies that are expanding into the U.S. as well as job seekers. We feel a determination and sense of duty and are not afraid of taking on any challenge in order to achieve our goal.
Summary Pasona is looking for a business consultant who analyze the needs and issues of potential and current clients, builds strong relationships with them to generate opportunities for business proposals and close the deals as well as improve customer retention, increase upsells, and obtaining referrals to ensure customer satisfaction. The business consultant collaborates with cross-functional members internally to deliver consistently excellent customer experiences.
Responsibilities
Establishing and maintaining customer relationships
Visiting clients and potential clients either offline or online
Understanding the customer's business situation
Confirming customer satisfaction with services provided and matching expectations
Identifying potential issues and needs of customers and strategically provide solutions to meet their long‑term goals
Continuously communicate with the customers and collaborate internally to ensure the optimization of the customer experience
Proposing other services to upsell
Understanding service contracts and handle renew contracts with solving any issues in a timely manner
Listening to client feedback and bringing it back to the company for service improvement and development
Designing solutions for clients’ needs and/or issues with internal cross‑functional members
Preparing sales presentations and making presentations to clients and potential clients
Negotiating contracts with clients and potential clients
Preparing sales contracts for orders with contract specialist and submitting them to clients and potential clients
Obtaining deposits and balance of payment from clients
Answering client questions about credit terms, services, prices, and availability
Maintaining client records
Performing administrative duties related to business development
Performing special projects and other miscellaneous duties
Requirements Education / Experience
Bachelor's degree in a related field or equivalent combination of education and experience is required.
Minimum 5 years of experience in business-related operation or equivalent combination of education and experience is required.
Experience as a project manager in system implementation is a strong advantage.
3 years of HR related or Accounting related or business consulting experience is preferred
Experiences in intangible sales is a plus
Required Skills
Growth mindset (Strong will and motivation for developing own business skills)
Excellent written and verbal communication with clients / Pasona internal teams
Be able to work as part of a team or collaborate with colleagues
Critical and logical thinking, and problem‑solving skills
Project planning and management skills
Strong processing skills of numbers
Multitask and prioritize work across various proposals or clients
Read, write, and speak in business level both Japanese and English
Ability to deliver presentations and to negotiate when needed
Proficiency in Microsoft Office software
Ability to visit multiple clients. (may also need to travel to different states)
Preferred Skills / Certificate
Excellent analytical skills
Use of AI tools(ChatGPT, Copilot etc...) in business
Basic HR or accounting knowledge
PMP certification is advantageous
Work Hour: 9:00-6:00 Local time (Hybrid work)
Location: Torrance, CA or Chicago, IL are preferred. Also available in either San Jose, or New York office.
Note: Job title may change depending on work experience
#J-18808-Ljbffr