Special Touch Home Care Services, Inc.
Customer Service Representative - Bilingual Urdu/English
Special Touch Home Care Services, Inc., New York, New York, us, 10261
Overview
Special Touch Home Care is seeking a dedicated bilingual Urdu/English Customer Service Representative. You’ll assist consumers, personal assistants, and designated representatives with navigating our application and onboarding process. If you’re a strong communicator, highly organized, and passionate about helping others, we want to hear from you. Responsibilities
Assist consumers, personal assistants, and designated representatives with inquiries and support. Guide individuals through accurate registration and application completion. Provide status updates and resolve pending documentation issues. Respond to incoming calls with friendly, helpful service. Maintain accurate records of all interactions and documents. Collaborate with internal departments to ensure smooth processing and resolution. Experience
Prior customer service or related experience preferred. Comfortable using computer systems for data entry and record management. Strong typing skills and attention to detail. Excellent verbal and written communication; able to engage effectively with customers. Positive attitude; able to work well under pressure in a dynamic office environment. Qualifications
High school diploma or equivalent (required). 1+ year of customer service or administrative experience (healthcare preferred). Fluent in Urdu and English (spoken and written). Strong organizational and multitasking skills in a fast-paced setting. Base pay range
$19.50/hr - $19.50/hr What We Offer
$19.50/hour. 35–39 hours/week. Room for growth — we promote from within. Individual medical insurance after probationary period (minimal employee contribution). 3+ weeks PTO. Bonuses. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
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Special Touch Home Care is seeking a dedicated bilingual Urdu/English Customer Service Representative. You’ll assist consumers, personal assistants, and designated representatives with navigating our application and onboarding process. If you’re a strong communicator, highly organized, and passionate about helping others, we want to hear from you. Responsibilities
Assist consumers, personal assistants, and designated representatives with inquiries and support. Guide individuals through accurate registration and application completion. Provide status updates and resolve pending documentation issues. Respond to incoming calls with friendly, helpful service. Maintain accurate records of all interactions and documents. Collaborate with internal departments to ensure smooth processing and resolution. Experience
Prior customer service or related experience preferred. Comfortable using computer systems for data entry and record management. Strong typing skills and attention to detail. Excellent verbal and written communication; able to engage effectively with customers. Positive attitude; able to work well under pressure in a dynamic office environment. Qualifications
High school diploma or equivalent (required). 1+ year of customer service or administrative experience (healthcare preferred). Fluent in Urdu and English (spoken and written). Strong organizational and multitasking skills in a fast-paced setting. Base pay range
$19.50/hr - $19.50/hr What We Offer
$19.50/hour. 35–39 hours/week. Room for growth — we promote from within. Individual medical insurance after probationary period (minimal employee contribution). 3+ weeks PTO. Bonuses. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr