Bell and Howell
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Overview
About Bell And Howell Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our Automation Services bring a dedicated team of expert mechatronic service engineers covering North America and backed by Integrated 360 advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch and 24/7/365 technical assistance for our clients. We provide comprehensive and certified support for thousands of diversified clients. Our Automated Solutions portfolio delivers next-generation equipment to enhance workflow efficiency and elevate customer experiences across markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing. Location: San Francisco, CA. Hourly Range: 23-30/hr. Summary
The Field Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our service training department. This role may include any aspect of field support, including electrical/electronics, hardware, software, PCs, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines the most cost-effective repair/resolution to minimize customer downtime. NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION
– requires electrical and mechanical experience Duties And Responsibilities
Install, troubleshoot and repair a variety of industrial products including but not limited to printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and related third-party accessories. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Manage parts inventory, customer service calls and preventative maintenance schedules. Foster positive customer relations and high customer satisfaction through effective communication. Act as a liaison between the customer and other company departments/functions. May provide on-call service up to seven days a week for emergency assistance; respond to emergency and non-scheduled service within established response times. Competencies (Skills, Knowledge And Abilities)
Understanding of computer program functionality and software troubleshooting. Strong interpersonal and customer relation skills. Ability to build and maintain customer relationships with proactive communication. Conflict resolution skills; ability to work with diverse stakeholders. Proficient use of hand, power and testing tools/equipment. Logical reasoning and sound decision-making with consideration of alternative perspectives. Strong analytical, problem-solving, quantitative and time management skills. Effective oral and written communication skills. Ability to read, remember and follow verbal and written instructions. Teamwork and collaboration capabilities. Ability to understand, interpret and follow assembly procedures and diagrams; develop and implement solutions to assembly problems. Regular attendance and punctuality. Education And Experience
High School diploma or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training and 1+ years related industry experience, or an equivalent combination of education and experience. Strong electronics and mechanical background with understanding of computer program functionality and software troubleshooting. Associate degree preferred. Travel
This position requires minimal travel in the United States and Canada for training and other requirements. For field work, local travel may exceed 50%. Physical Requirements
Use of standard and specialized hand, power and diagnostic tools and equipment (e.g., oscilloscopes, DMM, gauges). May require lifting up to 70 pounds. Standing, walking, reaching, balancing, bending, stooping, kneeling, crouching or crawling as needed. Work in a loud environment and in confined spaces; exposure to paper dust, cleaners and solvents; machines with moving parts. Work in elevated environments up to 20 feet. Other Duties
Please note this job description is not exhaustive and duties may change with or without notice. Bell and Howell is an Equal Opportunity Employer. Employment decisions are made based on qualifications, ability and performance without regard to race, color, religion, gender identity, sex, sexual orientation, age, national origin or ancestry, disability, genetic information, veteran status, or any other protected characteristic. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Industries: Automation Machinery Manufacturing
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About Bell And Howell Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our Automation Services bring a dedicated team of expert mechatronic service engineers covering North America and backed by Integrated 360 advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch and 24/7/365 technical assistance for our clients. We provide comprehensive and certified support for thousands of diversified clients. Our Automated Solutions portfolio delivers next-generation equipment to enhance workflow efficiency and elevate customer experiences across markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing. Location: San Francisco, CA. Hourly Range: 23-30/hr. Summary
The Field Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our service training department. This role may include any aspect of field support, including electrical/electronics, hardware, software, PCs, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines the most cost-effective repair/resolution to minimize customer downtime. NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION
– requires electrical and mechanical experience Duties And Responsibilities
Install, troubleshoot and repair a variety of industrial products including but not limited to printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and related third-party accessories. Schedule and perform regular predictive/preventive maintenance inspections on equipment. Manage parts inventory, customer service calls and preventative maintenance schedules. Foster positive customer relations and high customer satisfaction through effective communication. Act as a liaison between the customer and other company departments/functions. May provide on-call service up to seven days a week for emergency assistance; respond to emergency and non-scheduled service within established response times. Competencies (Skills, Knowledge And Abilities)
Understanding of computer program functionality and software troubleshooting. Strong interpersonal and customer relation skills. Ability to build and maintain customer relationships with proactive communication. Conflict resolution skills; ability to work with diverse stakeholders. Proficient use of hand, power and testing tools/equipment. Logical reasoning and sound decision-making with consideration of alternative perspectives. Strong analytical, problem-solving, quantitative and time management skills. Effective oral and written communication skills. Ability to read, remember and follow verbal and written instructions. Teamwork and collaboration capabilities. Ability to understand, interpret and follow assembly procedures and diagrams; develop and implement solutions to assembly problems. Regular attendance and punctuality. Education And Experience
High School diploma or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training and 1+ years related industry experience, or an equivalent combination of education and experience. Strong electronics and mechanical background with understanding of computer program functionality and software troubleshooting. Associate degree preferred. Travel
This position requires minimal travel in the United States and Canada for training and other requirements. For field work, local travel may exceed 50%. Physical Requirements
Use of standard and specialized hand, power and diagnostic tools and equipment (e.g., oscilloscopes, DMM, gauges). May require lifting up to 70 pounds. Standing, walking, reaching, balancing, bending, stooping, kneeling, crouching or crawling as needed. Work in a loud environment and in confined spaces; exposure to paper dust, cleaners and solvents; machines with moving parts. Work in elevated environments up to 20 feet. Other Duties
Please note this job description is not exhaustive and duties may change with or without notice. Bell and Howell is an Equal Opportunity Employer. Employment decisions are made based on qualifications, ability and performance without regard to race, color, religion, gender identity, sex, sexual orientation, age, national origin or ancestry, disability, genetic information, veteran status, or any other protected characteristic. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Industries: Automation Machinery Manufacturing
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