Gallagher Bassett
Client Services Manager - Risk Management
Gallagher Bassett, Rolling Meadows, Illinois, United States, 60008
Overview
Manage a diverse book of client accounts across industries, serving as the primary contact to deliver exceptional service, resolve issues, and strengthen relationships. Utilize data analysis, project management, and industry knowledge to lead client meetings, renew accounts, and support strategic initiatives with minimal supervision. Responsibilities
May manage 25+ routine/moderately complex clients. Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients. Primarily focused on delivering exceptional service to all clients within book. Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance. Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service needs, providing leverage to the manager. Develops client trust and confidence. Renews own accounts of low to moderate complexity with limited assistance. Organizes and leads effective group meetings on behalf of client (claims reviews). Facilitates discussions effectively, selling value of AJG services. Perceived as critical link between client, management and claims operations. Requires minimal supervision in areas like responsiveness, renewal planning/delivery and analytics. Obtains data through internal tools and manipulates to identify trends and meaningful information for clients. Executes and presents analysis results proficiently. Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. Stays current on company and industry developments. About You
Required: Bachelor's degree and 3 years related experience. Insurance license required. Solid understanding of risk, insurance, and claims. Often travels for client needs (e.g., claim reviews, stewardship discussions). Preferred: Strong working knowledge of GB products and services. Has completed training and/or certification courses to demonstrate knowledge in these areas. Able to travel approximately 30% - 35%. Industry designations highly preferred. Behaviors: Proficient in Excel and PowerPoint. Delivers all messages concisely with focus on insights and decisions/actions. Maintains poise in sensitive situations. Strong communication, prioritization, and ability to assess information and identify salient points for client discussions. Understanding of risk, insurance and claims industry trends. Fosters a positive team environment. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, and hours. We also offer a wide range of benefits. Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program and wellbeing initiatives Charitable matching gift program And more Equal Opportunity Employer
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits discrimination based on protected characteristics. Gallagher will provide reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on operation. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Business Development and Sales Industries: Insurance
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Manage a diverse book of client accounts across industries, serving as the primary contact to deliver exceptional service, resolve issues, and strengthen relationships. Utilize data analysis, project management, and industry knowledge to lead client meetings, renew accounts, and support strategic initiatives with minimal supervision. Responsibilities
May manage 25+ routine/moderately complex clients. Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients. Primarily focused on delivering exceptional service to all clients within book. Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance. Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service needs, providing leverage to the manager. Develops client trust and confidence. Renews own accounts of low to moderate complexity with limited assistance. Organizes and leads effective group meetings on behalf of client (claims reviews). Facilitates discussions effectively, selling value of AJG services. Perceived as critical link between client, management and claims operations. Requires minimal supervision in areas like responsiveness, renewal planning/delivery and analytics. Obtains data through internal tools and manipulates to identify trends and meaningful information for clients. Executes and presents analysis results proficiently. Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. Stays current on company and industry developments. About You
Required: Bachelor's degree and 3 years related experience. Insurance license required. Solid understanding of risk, insurance, and claims. Often travels for client needs (e.g., claim reviews, stewardship discussions). Preferred: Strong working knowledge of GB products and services. Has completed training and/or certification courses to demonstrate knowledge in these areas. Able to travel approximately 30% - 35%. Industry designations highly preferred. Behaviors: Proficient in Excel and PowerPoint. Delivers all messages concisely with focus on insights and decisions/actions. Maintains poise in sensitive situations. Strong communication, prioritization, and ability to assess information and identify salient points for client discussions. Understanding of risk, insurance and claims industry trends. Fosters a positive team environment. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, and hours. We also offer a wide range of benefits. Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program and wellbeing initiatives Charitable matching gift program And more Equal Opportunity Employer
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits discrimination based on protected characteristics. Gallagher will provide reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on operation. Job Details
Seniority level: Not Applicable Employment type: Full-time Job function: Business Development and Sales Industries: Insurance
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