CGI
Overview
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Passport Support Associate III
role at
CGI . CGI Federal seeks experienced Support Associates to support the Seattle Passport Agency. The ideal candidates should possess excellent communication skills, have front-facing customer service experience, and be able to work as a team in a fast-paced environment. This position is located in Walnut Creek, CA with work performed at a client site in Seattle, WA. Responsibilities
Operate various equipment for high-speed scanning, mail out, and metering of mail. Prepare and mail envelopes with correct passport and supporting documents. Box and archive files for storage purposes. Interface with passport applicants at Agency/Center Information and Will-Call counters: At the Information Station, ensure appointment is scheduled; Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication; Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information; Prior to distributing to applicants, print and review passport books for accuracy and quality. Process refund/reimbursement requests. Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports. Assist with Acceptance Agent training: prepare training materials, conduct “meet-and-greets,” set-up training sessions, conduct office tours, etc. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. Contact applicants to request necessary documents. Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application. Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system. Required Qualifications
Bachelor's Degree Four years of general office experience with clerical procedures, including coding and filing documents, simple posting to accounts, opening mail, running mail through metering machines, and posting charges to departmental accounts Three years of experience utilizing office software, specifically Microsoft Office High accuracy in task performance Ability to work in one location and traverse the office regularly Must maintain constant awareness of internal and external security Ability to successfully complete CGI Background Investigation (criminal, education, employment checks); credit and/or driving records checks may be conducted if required US citizenship and ability to obtain MRPT clearance may be required due to contract requirements Selected candidates must be able to frequently lift and carry up to 45 lbs and may be required to stand and walk for long periods Hourly Rate: $24.44/hour. CGI offers a benefits package to eligible professionals from day one of employment. Details vary by contract and location. For more information about benefits, visit the CGI careers benefits page. Some benefits are subject to change based on contract terms. Equal employment opportunity: CGI provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or any other protected status as required by law. If you need an accommodation to apply, please email US_Employment_Compliance@cgi.com with the Position ID referenced.
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Join to apply for the
Passport Support Associate III
role at
CGI . CGI Federal seeks experienced Support Associates to support the Seattle Passport Agency. The ideal candidates should possess excellent communication skills, have front-facing customer service experience, and be able to work as a team in a fast-paced environment. This position is located in Walnut Creek, CA with work performed at a client site in Seattle, WA. Responsibilities
Operate various equipment for high-speed scanning, mail out, and metering of mail. Prepare and mail envelopes with correct passport and supporting documents. Box and archive files for storage purposes. Interface with passport applicants at Agency/Center Information and Will-Call counters: At the Information Station, ensure appointment is scheduled; Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication; Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information; Prior to distributing to applicants, print and review passport books for accuracy and quality. Process refund/reimbursement requests. Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports. Assist with Acceptance Agent training: prepare training materials, conduct “meet-and-greets,” set-up training sessions, conduct office tours, etc. Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities. Contact applicants to request necessary documents. Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application. Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system. Required Qualifications
Bachelor's Degree Four years of general office experience with clerical procedures, including coding and filing documents, simple posting to accounts, opening mail, running mail through metering machines, and posting charges to departmental accounts Three years of experience utilizing office software, specifically Microsoft Office High accuracy in task performance Ability to work in one location and traverse the office regularly Must maintain constant awareness of internal and external security Ability to successfully complete CGI Background Investigation (criminal, education, employment checks); credit and/or driving records checks may be conducted if required US citizenship and ability to obtain MRPT clearance may be required due to contract requirements Selected candidates must be able to frequently lift and carry up to 45 lbs and may be required to stand and walk for long periods Hourly Rate: $24.44/hour. CGI offers a benefits package to eligible professionals from day one of employment. Details vary by contract and location. For more information about benefits, visit the CGI careers benefits page. Some benefits are subject to change based on contract terms. Equal employment opportunity: CGI provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or any other protected status as required by law. If you need an accommodation to apply, please email US_Employment_Compliance@cgi.com with the Position ID referenced.
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