Capital One
Manager, Product Manager - Customer Services & Strategy (US Card)
Capital One, Mc Lean, Virginia, us, 22107
Overview
Manager, Product Manager - Customer Services & Strategy (US Card). Product Management at Capital One is a dynamic field focused on reimagining the status quo, identifying value creation opportunities, and delivering innovative and sustainable customer experiences through technology. The US Card Customer Services & Strategy team has openings across the Recoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces. Responsibilities
Demonstrate proficiency in five foundational areas of Product management: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership. Lead cross‑functional teams to reimagine product solutions that meet internal and external customer needs and drive organizational alignment. Basic Qualifications
At least 3 years of experience working in Product Management. Currently has, or is in the process of obtaining, one of the following with the expectation that the degree will be obtained on or before the scheduled start date: a Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or a Master's Degree in a related quantitative field or an MBA with a quantitative concentration. Preferred Qualifications
Experience translating business strategy and analysis into consumer facing digital products. Additional Information
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). The salary ranges listed are location-specific and apply to full-time, on-site work. Salaries for part-time roles will be prorated based on hours worked. Locations and salary ranges include: Chicago, IL ($144,000 - $164,400); McLean, VA ($158,400 - $180,800); New York, NY ($172,800 - $197,200); Richmond, VA ($144,000 - $164,400). Hires in other locations follow the applicable local pay range. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination. Capital One promotes a drug-free workplace and may consider applicants with criminal histories in accordance with applicable laws. For accommodations, contact RecruitingAccommodation@capitalone.com. For recruiting questions, email Careers@capitalone.com. Capital One does not guarantee third-party products or services available through external sites. Capital One Financial is composed of multiple entities; positions posted in Canada, the UK, or the Philippines reflect the respective entities. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales
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Manager, Product Manager - Customer Services & Strategy (US Card). Product Management at Capital One is a dynamic field focused on reimagining the status quo, identifying value creation opportunities, and delivering innovative and sustainable customer experiences through technology. The US Card Customer Services & Strategy team has openings across the Recoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces. Responsibilities
Demonstrate proficiency in five foundational areas of Product management: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership. Lead cross‑functional teams to reimagine product solutions that meet internal and external customer needs and drive organizational alignment. Basic Qualifications
At least 3 years of experience working in Product Management. Currently has, or is in the process of obtaining, one of the following with the expectation that the degree will be obtained on or before the scheduled start date: a Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or a Master's Degree in a related quantitative field or an MBA with a quantitative concentration. Preferred Qualifications
Experience translating business strategy and analysis into consumer facing digital products. Additional Information
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). The salary ranges listed are location-specific and apply to full-time, on-site work. Salaries for part-time roles will be prorated based on hours worked. Locations and salary ranges include: Chicago, IL ($144,000 - $164,400); McLean, VA ($158,400 - $180,800); New York, NY ($172,800 - $197,200); Richmond, VA ($144,000 - $164,400). Hires in other locations follow the applicable local pay range. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination. Capital One promotes a drug-free workplace and may consider applicants with criminal histories in accordance with applicable laws. For accommodations, contact RecruitingAccommodation@capitalone.com. For recruiting questions, email Careers@capitalone.com. Capital One does not guarantee third-party products or services available through external sites. Capital One Financial is composed of multiple entities; positions posted in Canada, the UK, or the Philippines reflect the respective entities. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales
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