Beth Israel Lahey Health
Epic Operations Analyst - Revenue Cycle
Beth Israel Lahey Health, Boston, Massachusetts, us, 02298
Overview
Join to apply for the
Epic Operations Analyst - Revenue Cycle
role at
Beth Israel Lahey Health . Job Type: Regular • Time Type: Full time • Work Shift: Day (United States of America) • FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Epic Operations Analyst is the preeminent Epic analytical resource tasked with improving revenue results and operational efficiencies for all One BILH Epic Professional Billing Revenue Cycle entities. This role requires advanced knowledge of professional business office operational workflows, Epic software usage, build and performance, and strong project management and communication skills. The position interfaces with Information Systems, Ambulatory Administration, and other departments and serves as a resource to administrative staff of all levels. Essential Duties & Responsibilities
Analyzes, evaluates, and implements changes in support of all Epic Resolute Professional Billing, Claims, Remittance, and Router applications, including ongoing production maintenance, upgrades, and troubleshooting. Provide initial recommendations on decisions for planning, design, development, build, and/or configuration of all Resolute Professional Billing applications and present to the Senior Epic Operations Analyst for approval before leadership review. Use internal and external resources to guide PFS management and end-users on system requirements, identifying and mitigating potential impacts. Serve as the Epic liaison to the IT Epic support team, vendor management, and operational departments to design scalable, sustainable solutions ensuring data integrity. Own assigned Professional Billing Epic Remedy tickets to completion and manage related Service Now ticket priorities, ticket lag, and follow-up. Validate and approve testing and build changes after completion before moving to Epic production for all assigned tickets. Participate in design, development, and implementation of training related to Epic Resolute Professional Billing and end-user workflows. Assist in reviewing Epic upgrade features with IT, review new software releases, and make recommendations on which features to utilize. Provide go-live support during Epic implementations, upgrades, and new build enhancements. Perform root-cause analysis of denials to reduce denials and manual rework; report findings and recommendations for Epic and operational improvements to leadership. Assist in oversight and management of external system charge applications and tools. Evaluate adequacy of internal controls and compliance with organizational policies and procedures. Perform analysis and audits on Epic build and functionality, end-user workflows, and payer regulatory trends with a focus on revenue cycle integrity. Provide quality customer service and represent the Patient Financial Services team. Minimum Qualifications
Education:
Bachelor’s Degree Or Equivalent Experience Required Licensure, Certification & Registration:
Epic Revenue Cycle Proficiency: Professional Billing Application, PB CDM, PB Charge Capture, PB Charge Router, claims, and remittance preferred Experience: 5+ years of clinical, healthcare operations, and healthcare information technology experience. Experience in a healthcare setting, ability to understand and document business processes, ability to multitask, and experience managing large projects with defined duration and scope. Skills, Knowledge & Abilities: Ability to work independently, prioritize tasks, and organizational skills are a must. Excellent communication skills. As a health care organization, we have a responsibility to care for our patients, colleagues, and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement. Equal Opportunity Employer/Veterans/Disabled Seniority level: Mid-Senior level • Employment type: Full-time • Job function: Management and Manufacturing • Industry: Hospitals and Health Care
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Join to apply for the
Epic Operations Analyst - Revenue Cycle
role at
Beth Israel Lahey Health . Job Type: Regular • Time Type: Full time • Work Shift: Day (United States of America) • FLSA Status: Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Epic Operations Analyst is the preeminent Epic analytical resource tasked with improving revenue results and operational efficiencies for all One BILH Epic Professional Billing Revenue Cycle entities. This role requires advanced knowledge of professional business office operational workflows, Epic software usage, build and performance, and strong project management and communication skills. The position interfaces with Information Systems, Ambulatory Administration, and other departments and serves as a resource to administrative staff of all levels. Essential Duties & Responsibilities
Analyzes, evaluates, and implements changes in support of all Epic Resolute Professional Billing, Claims, Remittance, and Router applications, including ongoing production maintenance, upgrades, and troubleshooting. Provide initial recommendations on decisions for planning, design, development, build, and/or configuration of all Resolute Professional Billing applications and present to the Senior Epic Operations Analyst for approval before leadership review. Use internal and external resources to guide PFS management and end-users on system requirements, identifying and mitigating potential impacts. Serve as the Epic liaison to the IT Epic support team, vendor management, and operational departments to design scalable, sustainable solutions ensuring data integrity. Own assigned Professional Billing Epic Remedy tickets to completion and manage related Service Now ticket priorities, ticket lag, and follow-up. Validate and approve testing and build changes after completion before moving to Epic production for all assigned tickets. Participate in design, development, and implementation of training related to Epic Resolute Professional Billing and end-user workflows. Assist in reviewing Epic upgrade features with IT, review new software releases, and make recommendations on which features to utilize. Provide go-live support during Epic implementations, upgrades, and new build enhancements. Perform root-cause analysis of denials to reduce denials and manual rework; report findings and recommendations for Epic and operational improvements to leadership. Assist in oversight and management of external system charge applications and tools. Evaluate adequacy of internal controls and compliance with organizational policies and procedures. Perform analysis and audits on Epic build and functionality, end-user workflows, and payer regulatory trends with a focus on revenue cycle integrity. Provide quality customer service and represent the Patient Financial Services team. Minimum Qualifications
Education:
Bachelor’s Degree Or Equivalent Experience Required Licensure, Certification & Registration:
Epic Revenue Cycle Proficiency: Professional Billing Application, PB CDM, PB Charge Capture, PB Charge Router, claims, and remittance preferred Experience: 5+ years of clinical, healthcare operations, and healthcare information technology experience. Experience in a healthcare setting, ability to understand and document business processes, ability to multitask, and experience managing large projects with defined duration and scope. Skills, Knowledge & Abilities: Ability to work independently, prioritize tasks, and organizational skills are a must. Excellent communication skills. As a health care organization, we have a responsibility to care for our patients, colleagues, and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement. Equal Opportunity Employer/Veterans/Disabled Seniority level: Mid-Senior level • Employment type: Full-time • Job function: Management and Manufacturing • Industry: Hospitals and Health Care
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