SAIC
Executive/VIP Desktop Support Technician Senior
SAIC, Washington, District of Columbia, us, 20022
Overview
This position is in Washington, DC at the Department of Transportation Headquarters’ building. SAIC is looking for an Executive / VIP Desktop Support Technician Senior to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. The role requires a very high level of technical proficiency, executive presence, and strong communication skills. Responsibilities
Provide day-to-day IT support for PCs/Laptops, MacBook iOS, mobile devices (iPhones, iPads, 2-in-1 laptops), software applications, telecommunication issues, and local network problems. Perform general IT maintenance tasks and resolve moderately complex problems; escalate more complex issues as needed. Recommend hardware and software solutions, including new product acquisitions and upgrades. Conduct training programs to educate organization?s computer users on basic and specialized applications. Maintain work in a Microsoft Windows environment and demonstrate exceptional time management to meet aggressive timelines in a fast-paced environment. Maintain strong customer service skills and multitask between hardware and software solutions; coordinate with different teams for solutions. Imaging machines and troubleshooting during the imaging process are considered a plus. Job Role Specific Requirements
Support will range from simple to complex system issues and may include VIP support requirements. Demonstrate exceptional communication skills and the ability to meet aggressive timelines in a fast-paced environment. Maintain strong customer service skills and multitask between hardware and software solutions. Document processes and demonstrate strong organizational and scheduling abilities; imaging machines and troubleshooting during imaging are a plus. Qualifications
Skills and Experience Desired: An experienced Executive-Level, Support Technologist with excellent technical and interpersonal/customer service skills (3+ years) and an additional 4 years of experience providing general IT customer service. Strong troubleshooting of complex end-user issues with hardware and software; experience with Microsoft Windows OS and Microsoft Office (primarily Outlook), MacOS, iOS, and iPad OS troubleshooting desired. Must have support capabilities in LAN, VPN, mobility devices, hardware and peripherals, and other technologies. Prior experience in secure and sensitive environments (minimum 2 years) with handling of secure data. Ability to escalate and coordinate integrated troubleshooting strategies across multi-disciplinary teams. Strong time management, discretion, tact, diplomacy, and professional communications (verbal, written). Bachelor’s degree desired. Certifications such as A+, Network+, Microsoft 365, Microsoft IT Support Specialist, Apple Certified Support Professional and ITIL are desirable. Shift: On-call rotation for nights, weekends, and holidays. Flexible with assigned shifts. Shifts include: 7 AM – 4 PM; 8 AM – 5 PM; 9 AM – 7 PM; 7 PM – 7 AM (On call). Top Qualifications, Skills, Experience or Certifications
Customer service and communication skills Troubleshooting Microsoft Windows 10 (mid-level) Troubleshooting Mac iOS (mid-level) Installation and configuration of new machines in a Windows environment (mid-level) Smart cards / PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory Provide Remote Tool Support Conference Room / VTC Setups Wireless Troubleshooting iPhones and iPads Education & Experience
Bachelor’s degree and five years of related experience; Master’s degree and three years; PhD with zero years. Note: Candidates must be a U.S. citizen or green card holder with at least 3 years of U.S. residency and the ability to obtain a public trust. Compensation
Target salary range $80,001 - $120,000; this estimate reflects typical salary range based on experience and other factors. Location: Washington, DC; Travel: No; Remote Work: No; Category: Information Technology; Subcategory: Technical Services; Schedule: Full-time; Shift: Day Job.
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This position is in Washington, DC at the Department of Transportation Headquarters’ building. SAIC is looking for an Executive / VIP Desktop Support Technician Senior to provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants. The role requires a very high level of technical proficiency, executive presence, and strong communication skills. Responsibilities
Provide day-to-day IT support for PCs/Laptops, MacBook iOS, mobile devices (iPhones, iPads, 2-in-1 laptops), software applications, telecommunication issues, and local network problems. Perform general IT maintenance tasks and resolve moderately complex problems; escalate more complex issues as needed. Recommend hardware and software solutions, including new product acquisitions and upgrades. Conduct training programs to educate organization?s computer users on basic and specialized applications. Maintain work in a Microsoft Windows environment and demonstrate exceptional time management to meet aggressive timelines in a fast-paced environment. Maintain strong customer service skills and multitask between hardware and software solutions; coordinate with different teams for solutions. Imaging machines and troubleshooting during the imaging process are considered a plus. Job Role Specific Requirements
Support will range from simple to complex system issues and may include VIP support requirements. Demonstrate exceptional communication skills and the ability to meet aggressive timelines in a fast-paced environment. Maintain strong customer service skills and multitask between hardware and software solutions. Document processes and demonstrate strong organizational and scheduling abilities; imaging machines and troubleshooting during imaging are a plus. Qualifications
Skills and Experience Desired: An experienced Executive-Level, Support Technologist with excellent technical and interpersonal/customer service skills (3+ years) and an additional 4 years of experience providing general IT customer service. Strong troubleshooting of complex end-user issues with hardware and software; experience with Microsoft Windows OS and Microsoft Office (primarily Outlook), MacOS, iOS, and iPad OS troubleshooting desired. Must have support capabilities in LAN, VPN, mobility devices, hardware and peripherals, and other technologies. Prior experience in secure and sensitive environments (minimum 2 years) with handling of secure data. Ability to escalate and coordinate integrated troubleshooting strategies across multi-disciplinary teams. Strong time management, discretion, tact, diplomacy, and professional communications (verbal, written). Bachelor’s degree desired. Certifications such as A+, Network+, Microsoft 365, Microsoft IT Support Specialist, Apple Certified Support Professional and ITIL are desirable. Shift: On-call rotation for nights, weekends, and holidays. Flexible with assigned shifts. Shifts include: 7 AM – 4 PM; 8 AM – 5 PM; 9 AM – 7 PM; 7 PM – 7 AM (On call). Top Qualifications, Skills, Experience or Certifications
Customer service and communication skills Troubleshooting Microsoft Windows 10 (mid-level) Troubleshooting Mac iOS (mid-level) Installation and configuration of new machines in a Windows environment (mid-level) Smart cards / PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory Provide Remote Tool Support Conference Room / VTC Setups Wireless Troubleshooting iPhones and iPads Education & Experience
Bachelor’s degree and five years of related experience; Master’s degree and three years; PhD with zero years. Note: Candidates must be a U.S. citizen or green card holder with at least 3 years of U.S. residency and the ability to obtain a public trust. Compensation
Target salary range $80,001 - $120,000; this estimate reflects typical salary range based on experience and other factors. Location: Washington, DC; Travel: No; Remote Work: No; Category: Information Technology; Subcategory: Technical Services; Schedule: Full-time; Shift: Day Job.
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