Amazon Web Services (AWS)
Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
Amazon Web Services (AWS), Chicago, Illinois, United States, 60290
Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
Join to apply for the
Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
role at
Amazon Web Services (AWS) Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
1 day ago Be among the first 25 applicants Join to apply for the
Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
role at
Amazon Web Services (AWS) Get AI-powered advice on this job and more exclusive features. Description
The AWS Professional Services Day 1 Delivery team is seeking a Senior Engagement Manager to drive strategic innovation and delivery excellence across our global operations. This pivotal role combines strategic leadership, operational expertise, and a passion for customer success to elevate our service delivery standards worldwide. Description
The AWS Professional Services Day 1 Delivery team is seeking a Senior Engagement Manager to drive strategic innovation and delivery excellence across our global operations. This pivotal role combines strategic leadership, operational expertise, and a passion for customer success to elevate our service delivery standards worldwide.
As a Senior Engagement Manager, you'll spearhead complex implementation projects while developing scalable delivery capabilities that ensure consistent, high-quality outcomes. You'll partner with field teams to identify and address critical customer needs, design global solutions, and establish robust governance frameworks for Fixed Price engagements.
Your scope encompasses leading strategic delivery initiatives and complex enterprise cloud projects, developing and implementing data-driven performance metrics and KPIs, and building high-performing delivery teams. You'll establish governance frameworks for risk management and compliance, drive operational excellence through process optimization and best practices, and provide strategic insights to senior leadership that shape our delivery capabilities.
Key job responsibilities
Partner with field teams to identify and prioritize critical customer needs and delivery challenges Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes Design and establish global delivery capabilities that enhance service quality and operational excellence Create innovative solutions to complex delivery challenges that can be standardized across ProServe Lead initiatives to continuously raise the bar for delivery excellence, quality, and security standards
About The Team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.
Basic Qualifications
Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience 5+ years experience in cloud computing Experience in project management of technical programs AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.) 5+ years delivering customer engagements in a professional services role
Preferred Qualifications
Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git) Additional AWS and industry certifications Experience using Scaled Agile frameworks (e.g. SAFe, LeSS) Managed technical engagements consisting of 15 or more people totaling over $1,000,000 budget Has presented to C-level executives and/or senior leadership teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $238,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Amazon Web Services, Inc.
Job ID: A3060629 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management, Information Technology, and Product Management Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x Get notified about new Senior Engagement Manager jobs in
Chicago, IL . Engagement Manager - Strategy Consulting
Chicago, IL $205,000.00-$230,000.00 2 weeks ago Senior CSR Manager for Impact Measurement and Engagement
Chicago, IL $96,000.00-$145,000.00 2 weeks ago Engagement Manager, Day 1 Delivery Excellence (D1D)
Chicago, IL $118,200.00-$204,200.00 1 day ago Senior Project Manager- Business Operations Vice President
Customer Success Manager II, Global Strategic
Chicago, IL $100,000.00-$110,000.00 2 weeks ago Chicago, IL $86,000.00-$154,700.00 1 week ago Chicago, IL $88,000.00-$115,000.00 1 week ago Customer Success Manager (CSM) - SAP Academy for Customer Success - Chicago (HYBRID)
Chicago, IL $78,000.00-$180,700.00 1 week ago Chicago, IL $99,000.00-$122,000.00 2 days ago Chicago, IL $60,000.00-$75,000.00 3 weeks ago Chicago, IL $133,400.00-$233,700.00 5 days ago Chicago, IL $80,000.00-$90,000.00 1 month ago Chicago, IL $164,813.00-$196,859.00 1 week ago Associate Director, Constituent Engagement
Chicago, IL $80,000.00-$85,000.00 2 days ago Chicago, IL $137,000.00-$200,000.00 2 weeks ago Customer Success Manager (CSM) – SAP Academy for Customer Success – Chicago (HYBRID)
Chicago, IL $78,000.00-$180,700.00 2 weeks ago Chicago, IL $162,600.00-$244,200.00 3 days ago Chicago, IL $180,000.00-$240,000.00 1 month ago Greater Chicago Area $73,000.00-$137,000.00 1 week ago Chicago, IL $125,000.00-$160,000.00 1 week ago Chicago, IL $90,000.00-$110,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
role at
Amazon Web Services (AWS) Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
1 day ago Be among the first 25 applicants Join to apply for the
Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
role at
Amazon Web Services (AWS) Get AI-powered advice on this job and more exclusive features. Description
The AWS Professional Services Day 1 Delivery team is seeking a Senior Engagement Manager to drive strategic innovation and delivery excellence across our global operations. This pivotal role combines strategic leadership, operational expertise, and a passion for customer success to elevate our service delivery standards worldwide. Description
The AWS Professional Services Day 1 Delivery team is seeking a Senior Engagement Manager to drive strategic innovation and delivery excellence across our global operations. This pivotal role combines strategic leadership, operational expertise, and a passion for customer success to elevate our service delivery standards worldwide.
As a Senior Engagement Manager, you'll spearhead complex implementation projects while developing scalable delivery capabilities that ensure consistent, high-quality outcomes. You'll partner with field teams to identify and address critical customer needs, design global solutions, and establish robust governance frameworks for Fixed Price engagements.
Your scope encompasses leading strategic delivery initiatives and complex enterprise cloud projects, developing and implementing data-driven performance metrics and KPIs, and building high-performing delivery teams. You'll establish governance frameworks for risk management and compliance, drive operational excellence through process optimization and best practices, and provide strategic insights to senior leadership that shape our delivery capabilities.
Key job responsibilities
Partner with field teams to identify and prioritize critical customer needs and delivery challenges Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes Design and establish global delivery capabilities that enhance service quality and operational excellence Create innovative solutions to complex delivery challenges that can be standardized across ProServe Lead initiatives to continuously raise the bar for delivery excellence, quality, and security standards
About The Team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.
Basic Qualifications
Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience 5+ years experience in cloud computing Experience in project management of technical programs AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.) 5+ years delivering customer engagements in a professional services role
Preferred Qualifications
Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git) Additional AWS and industry certifications Experience using Scaled Agile frameworks (e.g. SAFe, LeSS) Managed technical engagements consisting of 15 or more people totaling over $1,000,000 budget Has presented to C-level executives and/or senior leadership teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $238,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company
- Amazon Web Services, Inc.
Job ID: A3060629 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Project Management, Information Technology, and Product Management Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x Get notified about new Senior Engagement Manager jobs in
Chicago, IL . Engagement Manager - Strategy Consulting
Chicago, IL $205,000.00-$230,000.00 2 weeks ago Senior CSR Manager for Impact Measurement and Engagement
Chicago, IL $96,000.00-$145,000.00 2 weeks ago Engagement Manager, Day 1 Delivery Excellence (D1D)
Chicago, IL $118,200.00-$204,200.00 1 day ago Senior Project Manager- Business Operations Vice President
Customer Success Manager II, Global Strategic
Chicago, IL $100,000.00-$110,000.00 2 weeks ago Chicago, IL $86,000.00-$154,700.00 1 week ago Chicago, IL $88,000.00-$115,000.00 1 week ago Customer Success Manager (CSM) - SAP Academy for Customer Success - Chicago (HYBRID)
Chicago, IL $78,000.00-$180,700.00 1 week ago Chicago, IL $99,000.00-$122,000.00 2 days ago Chicago, IL $60,000.00-$75,000.00 3 weeks ago Chicago, IL $133,400.00-$233,700.00 5 days ago Chicago, IL $80,000.00-$90,000.00 1 month ago Chicago, IL $164,813.00-$196,859.00 1 week ago Associate Director, Constituent Engagement
Chicago, IL $80,000.00-$85,000.00 2 days ago Chicago, IL $137,000.00-$200,000.00 2 weeks ago Customer Success Manager (CSM) – SAP Academy for Customer Success – Chicago (HYBRID)
Chicago, IL $78,000.00-$180,700.00 2 weeks ago Chicago, IL $162,600.00-$244,200.00 3 days ago Chicago, IL $180,000.00-$240,000.00 1 month ago Greater Chicago Area $73,000.00-$137,000.00 1 week ago Chicago, IL $125,000.00-$160,000.00 1 week ago Chicago, IL $90,000.00-$110,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr