Groma
Overview
Join to apply for the
Regional Maintenance Director
role at
Groma . Groma is blending real estate and technology to unlock a new asset class while making it easier for everyone, from institutional investors to residents, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to acquire, upgrade, and operate 2-20 unit multifamily buildings and bring institutional performance to this sector. Visit www.groma.com to learn more about us. About the Role
We are seeking a Regional Director of Maintenance to scale and develop a multi-tiered maintenance logistics network designed to efficiently service our growing real estate portfolio of roughly 50 buildings and 300 units distributed across the greater Boston area. As the Director of Maintenance & Logistics at Groma, this role will work in coordination with the Property Operations departments to maintain and deploy resources and personnel for maintenance, construction and field operations. As the first member of our logistics team, this role will involve building critical infrastructure for the company as we continue to grow.
Responsibilities
Direct, mentor, and develop a high-performing regional team of maintenance supervisors and technicians.
Establish performance metrics and conduct regular evaluations, providing coaching and fostering a culture of continuous improvement.
Develop and implement training programs to enhance team skills and capabilities.
Optimize staffing models and resource allocation across the portfolio for maximum efficiency and responsiveness.
Develop and execute preventative and reactive maintenance strategies across a multi-family portfolio.
Oversee prioritization and management of work orders, ensuring timely completion, quality standards, and optimal resource deployment.
Implement robust inspection protocols to proactively identify and address maintenance needs across all properties.
Leverage property management software and data analytics to track performance, identify trends, and drive operational efficiencies.
Identify, qualify, and manage a network of preferred external vendors for specialized maintenance services.
Negotiate high-value contracts, ensuring favorable terms, quality assurance, and compliance with safety and regulatory standards.
Conduct regular quality assurance reviews of vendors, addressing issues and fostering strong relationships.
Oversee the resolution of complex resident maintenance issues, ensuring timely, professional, and satisfactory outcomes.
Develop and implement communication strategies to keep residents informed about maintenance schedules and updates.
Champion initiatives that enhance resident satisfaction through superior maintenance service delivery.
Lead planning, coordination, and execution of significant maintenance projects, including those up to $15,000 in value and potentially larger initiatives.
Develop detailed project plans, manage budgets, timelines, and resources, ensuring successful completion.
Collaborate with cross-functional teams on capital improvement projects and property upgrades.
Establish and enforce robust safety protocols and compliance standards across all maintenance operations, adhering to regulations.
Oversee safety training programs and promote a strong safety culture throughout the regional team.
Ensure accurate record-keeping of safety inspections, incidents, and preventative maintenance activities.
Develop, manage, and adhere to comprehensive regional maintenance budgets.
Implement cost-control measures and identify opportunities for efficiency improvements in maintenance expenditures.
Provide detailed financial reporting and analysis to senior leadership.
Qualifications
7-10 years of progressive experience in residential maintenance management, with a portfolio of 500+ units.
3-5 years in a leadership role overseeing multiple teams or properties (e.g., Regional Manager, Senior Maintenance Manager).
Ability to manage complex operations and multiple priorities in a fast-paced environment.
Extensive knowledge of residential building systems (HVAC, plumbing, electrical, carpentry, construction).
Proven track record in strategic project management, including budget and timeline oversight.
Strong leadership, team-building, and interpersonal skills.
Excellent communication and negotiation skills with residents, vendors, and senior leadership.
Proficiency with property management software (e.g., Yardi, AppFolio, RealPage) and strong analytical skills.
In-depth knowledge of Massachusetts building codes, safety regulations, and housing laws.
Willingness to respond to business needs, including potential off-hours support or emergency response.
Proficient in Google Suite; open to adopting new technologies.
A valid driver\'s license, a clean driving record, and proof of insurance.
Bachelor\'s degree preferred; equivalent experience considered. Relevant certifications (e.g., HVAC, CPO) are a plus.
Working Hours A healthy work-life balance is important, but this role may require on-call availability during weekends and holidays for property-related emergencies. Normal business hours apply week-to-week with on-call coverage as needed.
About our Culture At Groma, we are on a fast growth trajectory and value collaboration. We may require commitments outside standard hours, and we strive to respect individuals while pursuing ambitious goals. Our headquarters are in downtown Boston, MA, with an in-office culture that emphasizes in-person collaboration. We offer a modern office environment with amenities and flexible expectations for time away as needed.
We approach work with pragmatic idealism to balance impact and practical solutions.
We believe effective teams outperform individual heroes.
We engage in thoughtful conversations about housing and blockchain policy, focusing on real-world solutions.
Job Benefits We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested, please submit your resume and cover letter for consideration.
5% 401k match
High-quality health and dental insurance plans
Fully covered commuter passes for public transit
Competitive paid time off policy
13 company holidays and 1 floating holiday
Seniority level Director
Employment type Full-time
Job function Management and Operations
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Join to apply for the
Regional Maintenance Director
role at
Groma . Groma is blending real estate and technology to unlock a new asset class while making it easier for everyone, from institutional investors to residents, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to acquire, upgrade, and operate 2-20 unit multifamily buildings and bring institutional performance to this sector. Visit www.groma.com to learn more about us. About the Role
We are seeking a Regional Director of Maintenance to scale and develop a multi-tiered maintenance logistics network designed to efficiently service our growing real estate portfolio of roughly 50 buildings and 300 units distributed across the greater Boston area. As the Director of Maintenance & Logistics at Groma, this role will work in coordination with the Property Operations departments to maintain and deploy resources and personnel for maintenance, construction and field operations. As the first member of our logistics team, this role will involve building critical infrastructure for the company as we continue to grow.
Responsibilities
Direct, mentor, and develop a high-performing regional team of maintenance supervisors and technicians.
Establish performance metrics and conduct regular evaluations, providing coaching and fostering a culture of continuous improvement.
Develop and implement training programs to enhance team skills and capabilities.
Optimize staffing models and resource allocation across the portfolio for maximum efficiency and responsiveness.
Develop and execute preventative and reactive maintenance strategies across a multi-family portfolio.
Oversee prioritization and management of work orders, ensuring timely completion, quality standards, and optimal resource deployment.
Implement robust inspection protocols to proactively identify and address maintenance needs across all properties.
Leverage property management software and data analytics to track performance, identify trends, and drive operational efficiencies.
Identify, qualify, and manage a network of preferred external vendors for specialized maintenance services.
Negotiate high-value contracts, ensuring favorable terms, quality assurance, and compliance with safety and regulatory standards.
Conduct regular quality assurance reviews of vendors, addressing issues and fostering strong relationships.
Oversee the resolution of complex resident maintenance issues, ensuring timely, professional, and satisfactory outcomes.
Develop and implement communication strategies to keep residents informed about maintenance schedules and updates.
Champion initiatives that enhance resident satisfaction through superior maintenance service delivery.
Lead planning, coordination, and execution of significant maintenance projects, including those up to $15,000 in value and potentially larger initiatives.
Develop detailed project plans, manage budgets, timelines, and resources, ensuring successful completion.
Collaborate with cross-functional teams on capital improvement projects and property upgrades.
Establish and enforce robust safety protocols and compliance standards across all maintenance operations, adhering to regulations.
Oversee safety training programs and promote a strong safety culture throughout the regional team.
Ensure accurate record-keeping of safety inspections, incidents, and preventative maintenance activities.
Develop, manage, and adhere to comprehensive regional maintenance budgets.
Implement cost-control measures and identify opportunities for efficiency improvements in maintenance expenditures.
Provide detailed financial reporting and analysis to senior leadership.
Qualifications
7-10 years of progressive experience in residential maintenance management, with a portfolio of 500+ units.
3-5 years in a leadership role overseeing multiple teams or properties (e.g., Regional Manager, Senior Maintenance Manager).
Ability to manage complex operations and multiple priorities in a fast-paced environment.
Extensive knowledge of residential building systems (HVAC, plumbing, electrical, carpentry, construction).
Proven track record in strategic project management, including budget and timeline oversight.
Strong leadership, team-building, and interpersonal skills.
Excellent communication and negotiation skills with residents, vendors, and senior leadership.
Proficiency with property management software (e.g., Yardi, AppFolio, RealPage) and strong analytical skills.
In-depth knowledge of Massachusetts building codes, safety regulations, and housing laws.
Willingness to respond to business needs, including potential off-hours support or emergency response.
Proficient in Google Suite; open to adopting new technologies.
A valid driver\'s license, a clean driving record, and proof of insurance.
Bachelor\'s degree preferred; equivalent experience considered. Relevant certifications (e.g., HVAC, CPO) are a plus.
Working Hours A healthy work-life balance is important, but this role may require on-call availability during weekends and holidays for property-related emergencies. Normal business hours apply week-to-week with on-call coverage as needed.
About our Culture At Groma, we are on a fast growth trajectory and value collaboration. We may require commitments outside standard hours, and we strive to respect individuals while pursuing ambitious goals. Our headquarters are in downtown Boston, MA, with an in-office culture that emphasizes in-person collaboration. We offer a modern office environment with amenities and flexible expectations for time away as needed.
We approach work with pragmatic idealism to balance impact and practical solutions.
We believe effective teams outperform individual heroes.
We engage in thoughtful conversations about housing and blockchain policy, focusing on real-world solutions.
Job Benefits We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested, please submit your resume and cover letter for consideration.
5% 401k match
High-quality health and dental insurance plans
Fully covered commuter passes for public transit
Competitive paid time off policy
13 company holidays and 1 floating holiday
Seniority level Director
Employment type Full-time
Job function Management and Operations
#J-18808-Ljbffr