JPMorganChase
Branch Operations Lead - South Dallas Market- TX
JPMorganChase, Dallas, Texas, United States, 75215
Overview
Branch Operations Lead - South Dallas Market- TX Join to apply for the Branch Operations Lead - South Dallas Market- TX role at JPMorganChase. At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, adhering to bank policies and procedures. Introduce clients to the branch team and collaborate to deliver seamless service, assisting with specialized financial needs to elevate the client experience. Simplify clients' banking experience by sharing self-service options for 24/7 access to accounts. Support all aspects of branch operations with the Branch Manager, maintaining high standards for loss control, compliance, and audits to ensure smooth and secure operations. Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements with a focus on smooth, efficient operations. Detail-oriented and organized, capable of juggling multiple tasks effectively. Strong leadership and operational proficiency with a collaborative, team-oriented approach. Ability to educate and empower the branch team and partners, keeping them informed. Excellent client engagement skills and the ability to refer clients to experts when needed. 1+ years of retail banking experience. High school degree, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement. Ability to travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation. We also offer a range of benefits and programs to meet employee needs, including health care coverage, retirement savings plan, tuition reimbursement, mental health support, financial coaching and more. Details about total compensation and benefits will be provided during the hiring process. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of protected attributes, and we provide reasonable accommodations for applicants and employees as needed. Visit our FAQs for more information about requesting an accommodation. About The Team
Our Consumer & Community Banking division serves Chase customers with a range of financial services. We lead in credit card sales and deposit growth and offer the most-used digital solutions, while prioritizing customer satisfaction. Note: This publication reflects the content of the original job description with formatting improvements for readability and compliance with the required markup. This role is listed for Dallas, TX, and includes eligibility details as described above.
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Branch Operations Lead - South Dallas Market- TX Join to apply for the Branch Operations Lead - South Dallas Market- TX role at JPMorganChase. At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, adhering to bank policies and procedures. Introduce clients to the branch team and collaborate to deliver seamless service, assisting with specialized financial needs to elevate the client experience. Simplify clients' banking experience by sharing self-service options for 24/7 access to accounts. Support all aspects of branch operations with the Branch Manager, maintaining high standards for loss control, compliance, and audits to ensure smooth and secure operations. Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements with a focus on smooth, efficient operations. Detail-oriented and organized, capable of juggling multiple tasks effectively. Strong leadership and operational proficiency with a collaborative, team-oriented approach. Ability to educate and empower the branch team and partners, keeping them informed. Excellent client engagement skills and the ability to refer clients to experts when needed. 1+ years of retail banking experience. High school degree, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement. Ability to travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation. We also offer a range of benefits and programs to meet employee needs, including health care coverage, retirement savings plan, tuition reimbursement, mental health support, financial coaching and more. Details about total compensation and benefits will be provided during the hiring process. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of protected attributes, and we provide reasonable accommodations for applicants and employees as needed. Visit our FAQs for more information about requesting an accommodation. About The Team
Our Consumer & Community Banking division serves Chase customers with a range of financial services. We lead in credit card sales and deposit growth and offer the most-used digital solutions, while prioritizing customer satisfaction. Note: This publication reflects the content of the original job description with formatting improvements for readability and compliance with the required markup. This role is listed for Dallas, TX, and includes eligibility details as described above.
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