Thread Bank
Position Overview:
The Deposit Operations Manager is a hands-on leader responsible for overseeing all back-office deposit functions at the Bank, including both traditional deposit operations and those supporting fintech partners. This role ensures the efficient, accurate, and compliant execution of deposit-related processes, with a strong focus on risk management, scalability, and service delivery. The Deposit Operations Manager will directly support the SVP, Director of Operations & Fintechs and collaborate closely with peer managers in Treasury Operations, Loan Operations, Fraud Operations and Branch Operations to ensure seamless operations across the organization.
This individual must possess deep banking experience, an operational mindset, and the ability to lead a team through process improvement, change management, and the complexities of both legacy and technology-enabled banking environments.
Essential Functions:
Leadership & Team Management
•Lead, coach, and develop the Deposit Operations team, ensuring accountability, performance, and cross-training for business continuity.
•Foster a culture of operational excellence, service, and continuous improvement.
•Establish performance goals and metrics in alignment with department and bank-wide objectives.
Operational Oversight
•Manage all daily back-office deposit functions, including but not limited to:
•QC on Account onboarding and maintenance
•Oversight and reconcilement related to processing of various payment rails ACH, check processing, and returned items
•Stop payments, holds, dormant accounts, and escheatment
•Exception item processing
•Bank reconciliations and GL balancing related to deposits
•Maintain procedures and controls to ensure data integrity and regulatory compliance.
•Reg E processing
Fintech Operations Support
•Serve as an operational liaison to fintech partners, ensuring accurate transaction processing, dispute handling, and escalated issue resolution.
•Support onboarding and servicing of new fintech programs, collaborating with compliance, risk, and technology teams.
•Partner with BaaS program management and third-party processors to ensure service level agreements and controls are upheld.
Regulatory & Risk Management
•Ensure adherence to all applicable regulations (e.g., Reg E, Reg CC, BSA/AML, NACHA rules).
•Monitor and manage deposit-related risk, including fraud prevention, control effectiveness, and audit findings.
•Participate in internal and external audits and regulatory examinations as needed.
Collaboration & Communication
•Work closely with the Treasury, Loan, Fraud and Branch Operations Managers to ensure cohesive service delivery and issue resolution.
•Regularly report key performance indicators, escalations, and process improvement opportunities to the SVP, Director of Operations & Fintechs.
•Engage cross-functionally with Compliance, BSA, IT, Product, and Fintech Program teams to support innovation while maintaining operational integrity.
Requirements
Requirements
? Bachelors Degree preferred
? 7+ years of banking experience, with at least 3 years in a deposit operations leadership role.
? Deep understanding of core banking systems, deposit products, and payment networks (ACH, check, debit card).
? Experience working with or supporting fintech partnerships, BaaS programs, or third-party payment processors.
? Demonstrated ability to manage and develop a high-performing operations team.
? Strong knowledge of applicable banking regulations and operational risk controls.
The Deposit Operations Manager is a hands-on leader responsible for overseeing all back-office deposit functions at the Bank, including both traditional deposit operations and those supporting fintech partners. This role ensures the efficient, accurate, and compliant execution of deposit-related processes, with a strong focus on risk management, scalability, and service delivery. The Deposit Operations Manager will directly support the SVP, Director of Operations & Fintechs and collaborate closely with peer managers in Treasury Operations, Loan Operations, Fraud Operations and Branch Operations to ensure seamless operations across the organization.
This individual must possess deep banking experience, an operational mindset, and the ability to lead a team through process improvement, change management, and the complexities of both legacy and technology-enabled banking environments.
Essential Functions:
Leadership & Team Management
•Lead, coach, and develop the Deposit Operations team, ensuring accountability, performance, and cross-training for business continuity.
•Foster a culture of operational excellence, service, and continuous improvement.
•Establish performance goals and metrics in alignment with department and bank-wide objectives.
Operational Oversight
•Manage all daily back-office deposit functions, including but not limited to:
•QC on Account onboarding and maintenance
•Oversight and reconcilement related to processing of various payment rails ACH, check processing, and returned items
•Stop payments, holds, dormant accounts, and escheatment
•Exception item processing
•Bank reconciliations and GL balancing related to deposits
•Maintain procedures and controls to ensure data integrity and regulatory compliance.
•Reg E processing
Fintech Operations Support
•Serve as an operational liaison to fintech partners, ensuring accurate transaction processing, dispute handling, and escalated issue resolution.
•Support onboarding and servicing of new fintech programs, collaborating with compliance, risk, and technology teams.
•Partner with BaaS program management and third-party processors to ensure service level agreements and controls are upheld.
Regulatory & Risk Management
•Ensure adherence to all applicable regulations (e.g., Reg E, Reg CC, BSA/AML, NACHA rules).
•Monitor and manage deposit-related risk, including fraud prevention, control effectiveness, and audit findings.
•Participate in internal and external audits and regulatory examinations as needed.
Collaboration & Communication
•Work closely with the Treasury, Loan, Fraud and Branch Operations Managers to ensure cohesive service delivery and issue resolution.
•Regularly report key performance indicators, escalations, and process improvement opportunities to the SVP, Director of Operations & Fintechs.
•Engage cross-functionally with Compliance, BSA, IT, Product, and Fintech Program teams to support innovation while maintaining operational integrity.
Requirements
Requirements
? Bachelors Degree preferred
? 7+ years of banking experience, with at least 3 years in a deposit operations leadership role.
? Deep understanding of core banking systems, deposit products, and payment networks (ACH, check, debit card).
? Experience working with or supporting fintech partnerships, BaaS programs, or third-party payment processors.
? Demonstrated ability to manage and develop a high-performing operations team.
? Strong knowledge of applicable banking regulations and operational risk controls.