Sincere Hospitality
Housekeeper / Housekeeper Supervisor
Sincere Hospitality, Houston, Texas, United States, 77060
Sincere Hospitality is actively hiring for a Part-Time Housekeeper / Housekeeper Supervisor
Hampton Inn - Houston North IAH
Who we are
Sincere Hospitality is a
brand new
management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Who you are
Do you take pride in creating clean, welcoming spaces? Are you detail-oriented, dependable, and someone who enjoys helping others succeed? Do you enjoy stepping into a leadership role when needed? If this sounds like you, this hybrid Housekeeper / Housekeeper Supervisor position could be the perfect fit.
Benefits
We are proud to offer competitive wages and the following benefits for full-time and part-time employees: Vacation and Paid Time Off Hotel discounts at brand properties Holiday Pay for worked holidays Birthday Pay: A full paid day on your birthday! Referral bonuses
Job Summary
This is a hybrid role combining housekeeping duties with supervisory responsibilities. As a Housekeeper, you'll help maintain cleanliness and order in guest rooms and public spaces. As Housekeeper Supervisor, you'll support the Executive Housekeeper by guiding the team, inspecting rooms, and ensuring quality and consistency. This position reports to the Executive Housekeeper and General Manager.
Your day-to-day
The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. Essential Functions
Warmly and professionally greet all guests. Thoroughly clean and sanitize guest rooms and public areas according to established standards. Demonstrate a keen eye for detail in performing tasks such as bed-making, dusting, vacuuming, and bathroom cleaning. Maintain, clean and stock the housekeeping closets and carts, contributing to an organized work environment. Adhere to established cleaning protocols and safety standards. Respect guest privacy, including guest belongings, with a high degree of integrity. Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Job Responsibilities
Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met. Seek feedback from guests to identify areas for improvement and relay compliments to the team. Follow safety guidelines and use protective equipment as necessary. Complete assigned rooms within the allocated time frame, maintaining a balance between speed and thoroughness in order to ensure rooms are ready upon check-in time. Ensure that rooms are well-stocked with amenities and linens and report any maintenance issues or lost and found items promptly and accurately. Stay informed about updated procedures and quality assurance inspections and incorporate them into daily tasks. Prioritize tasks based on guest check-ins, check-outs, and special requests in order to minimize guest wait times. Demonstrate effective communication with front desk, maintenance, and other departments to coordinate tasks and address any issues. Collaborate with team members to find solutions and prevent recurring problems. Escalate complex issues to the appropriate supervisor or department when necessary.
Supervisory Responsibilities
Assist in training and supporting housekeeping team members Inspect rooms and public areas for cleanliness and readiness. Report and follow up on maintenance or safety issues Help manage daily assignments and prioritize based on arrivals/departures Communicate effectively with the front desk and maintenance teams Step in to lead the team in the absence of the Executive Housekeeper
Performance Metrics
Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.
Performance will be assessed based on the following: Understanding and timely completion of essential functions & job responsibilities and their impact on the organization. Goal accomplishment and problem solving by being resourceful and applying your knowledge. Communicating effectively and fostering positive relationships with all other colleagues. Attending work on time as scheduled and adhering to attendance policy. Understanding and following processes and procedures for documentation and communication of important information. Guest Service Scores regarding Overall Guest Room Experience, Cleanliness: Room, Overall Guest Bathroom Experience. Achieves and maintains high scores in regular room inspections, ensuring compliance with cleanliness standards.
Qualifications Strong work ethic, reliability, and ability to work independently. Physical stamina and ability to perform repetitive tasks. Strong attention to detail Must be available to work morning shifts Must be available to work on weekends & holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms. The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.
Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Hampton Inn - Houston North IAH
Who we are
Sincere Hospitality is a
brand new
management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Who you are
Do you take pride in creating clean, welcoming spaces? Are you detail-oriented, dependable, and someone who enjoys helping others succeed? Do you enjoy stepping into a leadership role when needed? If this sounds like you, this hybrid Housekeeper / Housekeeper Supervisor position could be the perfect fit.
Benefits
We are proud to offer competitive wages and the following benefits for full-time and part-time employees: Vacation and Paid Time Off Hotel discounts at brand properties Holiday Pay for worked holidays Birthday Pay: A full paid day on your birthday! Referral bonuses
Job Summary
This is a hybrid role combining housekeeping duties with supervisory responsibilities. As a Housekeeper, you'll help maintain cleanliness and order in guest rooms and public spaces. As Housekeeper Supervisor, you'll support the Executive Housekeeper by guiding the team, inspecting rooms, and ensuring quality and consistency. This position reports to the Executive Housekeeper and General Manager.
Your day-to-day
The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below. Essential Functions
Warmly and professionally greet all guests. Thoroughly clean and sanitize guest rooms and public areas according to established standards. Demonstrate a keen eye for detail in performing tasks such as bed-making, dusting, vacuuming, and bathroom cleaning. Maintain, clean and stock the housekeeping closets and carts, contributing to an organized work environment. Adhere to established cleaning protocols and safety standards. Respect guest privacy, including guest belongings, with a high degree of integrity. Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Job Responsibilities
Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met. Seek feedback from guests to identify areas for improvement and relay compliments to the team. Follow safety guidelines and use protective equipment as necessary. Complete assigned rooms within the allocated time frame, maintaining a balance between speed and thoroughness in order to ensure rooms are ready upon check-in time. Ensure that rooms are well-stocked with amenities and linens and report any maintenance issues or lost and found items promptly and accurately. Stay informed about updated procedures and quality assurance inspections and incorporate them into daily tasks. Prioritize tasks based on guest check-ins, check-outs, and special requests in order to minimize guest wait times. Demonstrate effective communication with front desk, maintenance, and other departments to coordinate tasks and address any issues. Collaborate with team members to find solutions and prevent recurring problems. Escalate complex issues to the appropriate supervisor or department when necessary.
Supervisory Responsibilities
Assist in training and supporting housekeeping team members Inspect rooms and public areas for cleanliness and readiness. Report and follow up on maintenance or safety issues Help manage daily assignments and prioritize based on arrivals/departures Communicate effectively with the front desk and maintenance teams Step in to lead the team in the absence of the Executive Housekeeper
Performance Metrics
Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.
Performance will be assessed based on the following: Understanding and timely completion of essential functions & job responsibilities and their impact on the organization. Goal accomplishment and problem solving by being resourceful and applying your knowledge. Communicating effectively and fostering positive relationships with all other colleagues. Attending work on time as scheduled and adhering to attendance policy. Understanding and following processes and procedures for documentation and communication of important information. Guest Service Scores regarding Overall Guest Room Experience, Cleanliness: Room, Overall Guest Bathroom Experience. Achieves and maintains high scores in regular room inspections, ensuring compliance with cleanliness standards.
Qualifications Strong work ethic, reliability, and ability to work independently. Physical stamina and ability to perform repetitive tasks. Strong attention to detail Must be available to work morning shifts Must be available to work on weekends & holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms. The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.
Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.