University of Texas Medical Branch
Patient Services Specialist I - CBC Friendswood Primary Care
University of Texas Medical Branch, Texas City, Texas, us, 77592
Patient Services Specialist I – (Onsite)
Minimum Qualifications:
Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Job Summary/Description:
The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Job Duties: CUSTOMER SERVICE: ·
Provides high level customer service in all interactions with internal and external customers. ·
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. ·
Answers calls accurately and with exceptional customer service at all times and ensure the caller’s needs are met. ·
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. ·
Acts as patient advocate and liaisons with various departments to meet mutual goals. ·
Addresses concerns patients, provide service recovery, and escalates issues as needed. SCHEDULING: ·
Schedules appointments and completes reminder calls to patients for scheduled appointments. ·
Coordinates financial counseling for day surgery ·
Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information. ·
Provides out of pocket cost estimates to patients and counsels patients about unpaid bills. ·
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: ·
Patients arrive and prepare paperwork/chart for visit. ·
Appropriate receipts for all monies collected, tokens distributed, and deferments authorized. REGISTRATION: ·
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. ·
Obtains and documents information required for third party reimbursement. ·
Ensures compliance with Medicare and third-party coverage. ·
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
Salary Range:
Actual salary commensurate with experience or range if discussed and approved by the hiring authority.
Work Schedule:
On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.
Minimum Qualifications:
Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
Job Summary/Description:
The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Job Duties: CUSTOMER SERVICE: ·
Provides high level customer service in all interactions with internal and external customers. ·
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. ·
Answers calls accurately and with exceptional customer service at all times and ensure the caller’s needs are met. ·
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. ·
Acts as patient advocate and liaisons with various departments to meet mutual goals. ·
Addresses concerns patients, provide service recovery, and escalates issues as needed. SCHEDULING: ·
Schedules appointments and completes reminder calls to patients for scheduled appointments. ·
Coordinates financial counseling for day surgery ·
Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information. ·
Provides out of pocket cost estimates to patients and counsels patients about unpaid bills. ·
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: ·
Patients arrive and prepare paperwork/chart for visit. ·
Appropriate receipts for all monies collected, tokens distributed, and deferments authorized. REGISTRATION: ·
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. ·
Obtains and documents information required for third party reimbursement. ·
Ensures compliance with Medicare and third-party coverage. ·
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
Salary Range:
Actual salary commensurate with experience or range if discussed and approved by the hiring authority.
Work Schedule:
On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.