Adecco US, Inc.
Customer Service Returns Department
Adecco US, Inc., Chattanooga, Tennessee, United States, 37450
**Description:**
We are hiring a Customer Service Returns Representative for our client in Chattanooga, TN. This position will support customers and ensure a smooth returns process. The ideal candidate for this position will demonstrate excellent customer service and professionalism while offering accurate and quick assistance to customers.
**Job Responsibilities:**
+ Responsible for the administrative functions of all product returns and the subject matter expert on the status of customer returns.
+ Reviews and investigates credit requests from CS and other departments for product returns, sales price discrepancies, freight overcharges, and other refund request circumstances.
+ Creates and processes credit memos in Epicor ERP system.
+ Coordinates and documents the entire return process from customer return inquiries to credit resolution.
+ Answers customer return inquiries by phone and email.
+ Troubleshoots return requests and creates Return Material Authorizations (RMA) in Epicor ERP system.
+ Maintains documentation of communications with customers in Epicor ERP system.
+ Contributes to customer experience by ensuring high level of quality assurance through continuous review and resolution of open and outstanding returns
+ Documents returned product lifecycle in Epicor including date stamping, return reasoning, customer feedback, departments involved, and final resolution to ensure accurate processing.
+ Researches and resolves complex discrepancies when returned products do not align with Epicor ERP system data.
+ Supports product return requests while adhering to return policies and processes.
+ Unpacks returned merchandise, assesses paperwork, and assigns to proper departments for review, including product complaints and warranty repairs.
+ Displays and maintains a high level of patience, friendliness, and professionalism with all customers and internal relations.
+ Collaborates with internal teams including customer service, warehouse, assembly, engineering, purchasing, sales, and education.
+ When needed, supports customer service team with sales order entry, quote entry, product inquiries, estimated ship date and tracking requests, along with other critical customer service functions.
+ Participates in team meetings including discussions and problem solving.
+ Always maintains a safe and organized work environment.
+ Performs other tasks as needed to support the success of the organization.
**Knowledge and Experience:**
+ Minimum Education Requirement: High School Diploma, GED or equivalent
+ 2-3 years Customer Service experience
+ Experience with returns and returns processes preferred
+ Committed to customer satisfaction and delivering excellent customer service
+ Excellent verbal and written communication skills
+ Excellent typing skills and data input ability
+ Knowledge of or a willingness to learn Enterprise Resource Planning (ERP) software
+ Proficient in MS Office Suite, including Teams, SharePoint, Excel, Word and Outlook
+ Must be self-motivated, willing to learn, and reliable
+ Ability to work independently as well as in a team environment
+ Strong attention to detail and accuracy
+ Highly organized with the ability to meet deadlines and work effectively under pressure
+ Excellent research, problem-solving, and process improvement skills
+ Preferred experience utilizing a CRM or help desk system (i.e. HelpScout)
+ Comfortable receiving calls through an automated telephone system
+ Ability to stand for up to 3 hours a day
+ Ability to lift up to 20lbs
**Pay Details:** $17.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We are hiring a Customer Service Returns Representative for our client in Chattanooga, TN. This position will support customers and ensure a smooth returns process. The ideal candidate for this position will demonstrate excellent customer service and professionalism while offering accurate and quick assistance to customers.
**Job Responsibilities:**
+ Responsible for the administrative functions of all product returns and the subject matter expert on the status of customer returns.
+ Reviews and investigates credit requests from CS and other departments for product returns, sales price discrepancies, freight overcharges, and other refund request circumstances.
+ Creates and processes credit memos in Epicor ERP system.
+ Coordinates and documents the entire return process from customer return inquiries to credit resolution.
+ Answers customer return inquiries by phone and email.
+ Troubleshoots return requests and creates Return Material Authorizations (RMA) in Epicor ERP system.
+ Maintains documentation of communications with customers in Epicor ERP system.
+ Contributes to customer experience by ensuring high level of quality assurance through continuous review and resolution of open and outstanding returns
+ Documents returned product lifecycle in Epicor including date stamping, return reasoning, customer feedback, departments involved, and final resolution to ensure accurate processing.
+ Researches and resolves complex discrepancies when returned products do not align with Epicor ERP system data.
+ Supports product return requests while adhering to return policies and processes.
+ Unpacks returned merchandise, assesses paperwork, and assigns to proper departments for review, including product complaints and warranty repairs.
+ Displays and maintains a high level of patience, friendliness, and professionalism with all customers and internal relations.
+ Collaborates with internal teams including customer service, warehouse, assembly, engineering, purchasing, sales, and education.
+ When needed, supports customer service team with sales order entry, quote entry, product inquiries, estimated ship date and tracking requests, along with other critical customer service functions.
+ Participates in team meetings including discussions and problem solving.
+ Always maintains a safe and organized work environment.
+ Performs other tasks as needed to support the success of the organization.
**Knowledge and Experience:**
+ Minimum Education Requirement: High School Diploma, GED or equivalent
+ 2-3 years Customer Service experience
+ Experience with returns and returns processes preferred
+ Committed to customer satisfaction and delivering excellent customer service
+ Excellent verbal and written communication skills
+ Excellent typing skills and data input ability
+ Knowledge of or a willingness to learn Enterprise Resource Planning (ERP) software
+ Proficient in MS Office Suite, including Teams, SharePoint, Excel, Word and Outlook
+ Must be self-motivated, willing to learn, and reliable
+ Ability to work independently as well as in a team environment
+ Strong attention to detail and accuracy
+ Highly organized with the ability to meet deadlines and work effectively under pressure
+ Excellent research, problem-solving, and process improvement skills
+ Preferred experience utilizing a CRM or help desk system (i.e. HelpScout)
+ Comfortable receiving calls through an automated telephone system
+ Ability to stand for up to 3 hours a day
+ Ability to lift up to 20lbs
**Pay Details:** $17.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.