Optum
Join Optum, a global leader in delivering innovative healthcare solutions, as a
Patient Care Support Coordinator . In this role, you'll play a vital part in enhancing health outcomes and ensuring patients receive the care and resources they need to thrive. With a strong commitment to inclusion and career development, you'll find an exciting opportunity to impact the communities we serve, all while collaborating with talented peers in a supportive environment. Schedule:
Monday through Friday, 7.75-hour shifts between the hours of 6:30 AM and 6:30 PM EST Location:
24 Newton Street, Southborough, MA. May require travel for coverage at other locations, as needed. Key Responsibilities: Gather and maintain accurate patient information, including demographics and insurance details. Verify insurance on the day of service. Facilitate necessary document signing with patients. Upload and manage patient identification and insurance documentation. Organize and uphold medical records. Resolve registration work queue errors consistently. Confirm and schedule patient appointments efficiently. Provide prompt and courteous responses to incoming and outgoing calls. Carry out referral documentation promptly. Assist in correcting registration errors in the claims edit work queue. Conduct follow-up services for patients, coordinating specialist and follow-up appointments. Adhere to Optum Employee Policies as outlined by Sparq. Collaborate effectively with team members to meet common goals. Stay informed on current medical requirements related to patient confidentiality and compliance with HIPAA and OSHA. Thrive in a high-paced work environment. Participate in multidimensional care planning and implementation. Ensure seamless continuity of care through effective scheduling and tracking. Communicate effectively with patients, families, and healthcare professionals. Promptly notify clinical staff of any schedule changes. Follow administrative policies to guarantee quality care. Demonstrate accuracy in document scanning and electronic chart management. Assist in onboarding new field employees on scheduling tasks. Perform additional related duties as assigned. Maintain organized medical records and stay abreast of medical requirements. Complete new clinical competencies as introduced by the Educational Committee. Assume other responsibilities as needed. Why Join UnitedHealth Group?
Experience a rewarding career with competitive base pay, comprehensive benefits, and a supportive management team that prioritizes your success. Our benefit offerings include: Paid Time Off starting from your first pay period plus 8 Paid Holidays. Medical and dental plans, along with access to Health Spending Accounts. Vision, life insurance, and short/long-term disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education Reimbursement and Employee Discounts. Employee Assistance and Referral Bonus Programs. Various voluntary benefits such as pet insurance and legal insurance. Required Qualifications: High School Diploma or GED. Minimum of 1-year experience in healthcare or customer service. Availability to work Monday through Friday during stipulated hours. Preferred Qualifications: 1+ years in a medical front office role with scheduling and insurance tasks. Familiarity with Epic EMR software. Experience in Ophthalmology and Optometry. Soft Skills: Ability to work independently with good judgment. Strong organizational and time management abilities. Great interpersonal skills with healthcare providers. Proficiency in managing pressure in fast-paced settings. Excellent verbal and written communication capabilities. At UnitedHealth Group, our mission is to promote healthier lives for all, regardless of background. We are dedicated to breaking down barriers to good health and ensuring equitable care across diverse populations. We are an equal opportunity employer and support a drug-free workplace; a drug test will be required prior to employment.
Patient Care Support Coordinator . In this role, you'll play a vital part in enhancing health outcomes and ensuring patients receive the care and resources they need to thrive. With a strong commitment to inclusion and career development, you'll find an exciting opportunity to impact the communities we serve, all while collaborating with talented peers in a supportive environment. Schedule:
Monday through Friday, 7.75-hour shifts between the hours of 6:30 AM and 6:30 PM EST Location:
24 Newton Street, Southborough, MA. May require travel for coverage at other locations, as needed. Key Responsibilities: Gather and maintain accurate patient information, including demographics and insurance details. Verify insurance on the day of service. Facilitate necessary document signing with patients. Upload and manage patient identification and insurance documentation. Organize and uphold medical records. Resolve registration work queue errors consistently. Confirm and schedule patient appointments efficiently. Provide prompt and courteous responses to incoming and outgoing calls. Carry out referral documentation promptly. Assist in correcting registration errors in the claims edit work queue. Conduct follow-up services for patients, coordinating specialist and follow-up appointments. Adhere to Optum Employee Policies as outlined by Sparq. Collaborate effectively with team members to meet common goals. Stay informed on current medical requirements related to patient confidentiality and compliance with HIPAA and OSHA. Thrive in a high-paced work environment. Participate in multidimensional care planning and implementation. Ensure seamless continuity of care through effective scheduling and tracking. Communicate effectively with patients, families, and healthcare professionals. Promptly notify clinical staff of any schedule changes. Follow administrative policies to guarantee quality care. Demonstrate accuracy in document scanning and electronic chart management. Assist in onboarding new field employees on scheduling tasks. Perform additional related duties as assigned. Maintain organized medical records and stay abreast of medical requirements. Complete new clinical competencies as introduced by the Educational Committee. Assume other responsibilities as needed. Why Join UnitedHealth Group?
Experience a rewarding career with competitive base pay, comprehensive benefits, and a supportive management team that prioritizes your success. Our benefit offerings include: Paid Time Off starting from your first pay period plus 8 Paid Holidays. Medical and dental plans, along with access to Health Spending Accounts. Vision, life insurance, and short/long-term disability coverage. 401(k) Savings Plan and Employee Stock Purchase Plan. Education Reimbursement and Employee Discounts. Employee Assistance and Referral Bonus Programs. Various voluntary benefits such as pet insurance and legal insurance. Required Qualifications: High School Diploma or GED. Minimum of 1-year experience in healthcare or customer service. Availability to work Monday through Friday during stipulated hours. Preferred Qualifications: 1+ years in a medical front office role with scheduling and insurance tasks. Familiarity with Epic EMR software. Experience in Ophthalmology and Optometry. Soft Skills: Ability to work independently with good judgment. Strong organizational and time management abilities. Great interpersonal skills with healthcare providers. Proficiency in managing pressure in fast-paced settings. Excellent verbal and written communication capabilities. At UnitedHealth Group, our mission is to promote healthier lives for all, regardless of background. We are dedicated to breaking down barriers to good health and ensuring equitable care across diverse populations. We are an equal opportunity employer and support a drug-free workplace; a drug test will be required prior to employment.