HEI Hotels and Resorts
Catering Account Manager
At the Kimpton Brice Hotel, we take a great pride in creating a vibrant and welcoming atmosphere that blends Southern charm with modern sophistication. Our stunning design, luxurious amenities, and highly personalized service are all crafted with one goal in mind- to make every guest feel at home in the heart of Savannah. Savannah's picturesque streets, rich history, and warm hospitality serve as the perfect backdrop for your career. With its blend of art, culture, and renowned cuisine, this city is sure to inspire you both inside and outside of the hotel. As part of the Kimpton family, you'll join a culture that values creativity, inclusivity, and genuine connections. We believe in cultivating an environment where everyone has the opportunity to thrive and grow, and we're committed to supporting your personal and professional development. Additionally, as an associate at the Kimpton Brice, you'll enjoy the competitive compensation, benefits, and PTO programs offered by HEI Hotels & Resorts. Our team members also benefit from a comprehensive range of perks, including health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and so much more. Come join a team where passion, creativity, and Southern hospitality meet, and take the next steps in your career with us at The Kimpton Brice. Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage, and room rental segments. Essential Duties and Responsibilities: Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication. Understanding of both monthly forecasting and the annual budget process, as well as pace and productivity. Understanding of yield management skills and the use of historical data. Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations. Participate in the research of the competition's products, services, and pricing and use it to develop strategic business plans. Maximize revenue by selling all facets of the hotel to previous, current, and potential clients, including room rental, A/V, and other revenue generation opportunities. Experience selling to a variety of market segments. Consistently book repeat business by having a track record of long-term client relationships. Actively participate in industry-related organizations (NACE, MPI). Actively participate in community/civic activities to maintain awareness within the community and to create booking opportunities. Knowledge of sales techniques including closing skills as well as negotiating skills. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes. Some experience utilizing creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. Work closely with the banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations of catering events sold. Detailed execution of all banquet event orders generated by the associate. Experience providing A/V equipment and operating A/V as a profit center. Effective use and teaching of computers, specifically Delphi, Word, and Excel. Knowledge of market trends, competition, and key hotel customers. Ability to work with outside vendors to ensure client satisfaction for all events/groups. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills: Prior experience in the field of hospitality with specific experience in catering sales is essential. 1+ year in catering sales required. Must have experience at a similar size and quality hotel. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel features, benefits, and competing hotels within the market. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Compensation: Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits: HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you! For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
At the Kimpton Brice Hotel, we take a great pride in creating a vibrant and welcoming atmosphere that blends Southern charm with modern sophistication. Our stunning design, luxurious amenities, and highly personalized service are all crafted with one goal in mind- to make every guest feel at home in the heart of Savannah. Savannah's picturesque streets, rich history, and warm hospitality serve as the perfect backdrop for your career. With its blend of art, culture, and renowned cuisine, this city is sure to inspire you both inside and outside of the hotel. As part of the Kimpton family, you'll join a culture that values creativity, inclusivity, and genuine connections. We believe in cultivating an environment where everyone has the opportunity to thrive and grow, and we're committed to supporting your personal and professional development. Additionally, as an associate at the Kimpton Brice, you'll enjoy the competitive compensation, benefits, and PTO programs offered by HEI Hotels & Resorts. Our team members also benefit from a comprehensive range of perks, including health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and so much more. Come join a team where passion, creativity, and Southern hospitality meet, and take the next steps in your career with us at The Kimpton Brice. Manage catering accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new catering sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage, and room rental segments. Essential Duties and Responsibilities: Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication. Understanding of both monthly forecasting and the annual budget process, as well as pace and productivity. Understanding of yield management skills and the use of historical data. Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations. Participate in the research of the competition's products, services, and pricing and use it to develop strategic business plans. Maximize revenue by selling all facets of the hotel to previous, current, and potential clients, including room rental, A/V, and other revenue generation opportunities. Experience selling to a variety of market segments. Consistently book repeat business by having a track record of long-term client relationships. Actively participate in industry-related organizations (NACE, MPI). Actively participate in community/civic activities to maintain awareness within the community and to create booking opportunities. Knowledge of sales techniques including closing skills as well as negotiating skills. Comfortable with hotel site inspections and client presentations. Participate in trade shows and sales blitzes. Some experience utilizing creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. Work closely with the banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations of catering events sold. Detailed execution of all banquet event orders generated by the associate. Experience providing A/V equipment and operating A/V as a profit center. Effective use and teaching of computers, specifically Delphi, Word, and Excel. Knowledge of market trends, competition, and key hotel customers. Ability to work with outside vendors to ensure client satisfaction for all events/groups. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills: Prior experience in the field of hospitality with specific experience in catering sales is essential. 1+ year in catering sales required. Must have experience at a similar size and quality hotel. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel features, benefits, and competing hotels within the market. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Compensation: Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits: HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you! For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.