Information Technology Support Specialist

Overview At Ventura Tech, we believe work should be more than just a job, it should be a place where you grow, feel supported, and actually enjoy what you do. As a forward-thinking Managed Services Provider, we’re passionate about helping businesses thrive with technology, and we know that starts with investing in our people. Here, you’ll find a team that collaborates, celebrates wins together, and encourages you to bring your best ideas to the table. We’re excited to welcome a new Tier 2 Field Engineer to our crew, someone who loves solving problems, mentoring teammates, and staying ahead of the latest tech trends. If you’re ready to level up your career in an environment where your work truly makes an impact, Ventura Tech could be the place for you. Role Focus As a Tier 2 Field Engineer (Systems Engineer), you’ll focus on: Tackling escalations and resolving challenging technical issues. Leading project work and deployments with confidence. Mentoring and setting a stellar example for our Systems Administrators. This role is ideal for technicians who’ve mastered first-tier support and are naturally proactive troubleshooters, anticipating solutions even before finishing a support ticket. Why Join Ventura Tech? With over 20 years of excellence, Ventura Tech is guided by our core values: People First : We value every individual—both our team and our clients. Accountability : We take pride in owning our work and delivering results. Teamwork : A good day for one is a good day for all. Humor : We enjoy what we do and share a laugh along the way. Growth : Continuous improvement keeps us ahead of the game. Whether you aim to deepen your technical expertise or pursue a senior role, Ventura Tech is here to support your career journey. What you’ll bring to the role Core Traits: Integrity : Be a good person, have core values, a sense of humor, and a strong ability to communicate outstandingly with clients and co-workers. Mentorship : Teach clients and team members alike with patience and clarity. Ownership : Take charge of projects from start to finish. Curiosity : Be a tech enthusiast who loves learning, tinkering, and mastering new skills. Collaboration : Know when to ask for help and work effectively with the team. Responsibilities Provide remote and on-site support during scheduled support hours for arranged support items and emergency issues as needed. Check in with dispatch for client on-site arrivals and departures. Occasionally available after hours for pre-arranged coverage. Keep detailed track of all issues, resolution steps and time in Ventura Tech ticketing system. Always exercise good judgment, discretion and professionalism when communicating with clients and vendors. Participate on team projects, complete tasks and ensure they are completed on time and to specifications. Work with Tier 1 and Management of escalations and field deployments. Work with Tier 3 and Management on escalations and cross-training. Qualifications Bachelor’s degree in Electronics or Computer Science. Proficiency in networking (DNS, DHCP, VLANs, routing, etc.). Competence with VPNs, wireless security, email/spam security, and compliance tools. Windows Server/Active Directory/User Administration. Experience in MS 365 configurations, Google Workspace, etc. Experience with e-mail solutions, including MS365, Gmail, and local client management such as MS Outlook, Mac Mail, etc. Desktop Support, including Windows and macOS. Familiarity with backup solutions and data security Excellent troubleshooting skills and time management under pressure. Thorough understanding and appreciation of customer service, including adapting to multiple personalities and managing expectations. Be on-call during normal business hours for remote and on-site issue support as needed. Willingness and ability to research and troubleshoot unfamiliar IT issues and solutions. Must have valid driver’s license and car or comparable mode of transportation. Preferred Qualifications Relevant MSP certifications: Microsoft servers, Azure/M365, CompTIA Network, Security (Cisco is a plus). Familiarity with ConnectWise Business Management software. Familiarity with N-Able or other RMM software. Familiarity with cryptography, PowerShell scripting, and REST APIs. Experience with design applications such as Adobe Suite and CAD apps a plus. Perks and Benefits Comprehensive medical, drug, dental, and vision insurance. 401K retirement plan. Generous paid vacation and 7 paid holidays annually. Training and certification incentives to advance your career. J-18808-Ljbffraa415a4b-8b21-40fc-a65c-70d2b25ca29a